Vera Air Conditioning and Refrigeration Corp

On November 3 I had an appointment at 3 pm for laser service with Tina, the manager of the center. I was supposed to receive two 20-minute laser services (one session on the front and back of my body) and one 10-minute session on the vibration machine. I was also scheduled to get my weight checked and all the body measurements done. I signed up in September for 6 sessions (each session is about 50 minutes long). I was told that I would get weighed every session and my body measurements would be done several times. This did not happen. I was weighed on my first session and my measurements were done, but after that these were not done again. Every time I went in for my appointment, I would ask if my measurements could be done. I was told that the paperwork to record my information was being updated and was not available. I was disappointed because I wanted to see if the services I paid for upfront were working.

On November 3 I received the first 20-minute laser session, but I did not get my second 20-minute laser session because I was rude to Tina. She left me waiting in the room, and I went out to the next office where she was working and interrupted her, so she was upset. She told me I was rude and she canceled my 20-minute session. She told me she would speak with the owner of the business, and he would get back to me regarding refunding me some of the money I paid for. I realize I was rude and I feel badly, but I paid for services upfront that I did not receive. I would like some money refunded. I called on November 9 to speak with the owner and he was not available. I spoke with Tina and she told me she would let him know that I called. A week later I emailed the center and I have not heard back.