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Vera's Shoe Repair

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Vera's Shoe Repair Reviews (1)

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*** ** *** *** ** *** *** came to my store to hale a sole on the
bottom of her shoes on Wednesday, October ***, at 6:pm., saying she was happy to find a good shoe repairer man because she previously had one that ruined some of her shoesIt was a 2nd time she repaired shoes with usThis time.she decided to wait in our store for the shoes, so we try to please her and my son did his job well doneFirst, he covered the shoes with tape to protect them as is customary in the field and Second after finishing the job, he cleaned them with a shoe neutral cream to remove the dust after polishing the shoe sole. she was impatient and she asked me to go with my son to find out what he was doing, I went and I told my son to give me the shoes that she wanted to leave, as it was only finished one of her shoes, I gave it to her and then we waited for the other shoe to be finishedWhen the other shoe was done she inspected the shoes and did not mention any damageThe following day, Thursday, she called to inform us that her shoe was damaged, my son told her to bring the shoes into the store to take a look, when she came in, I was not in, my son can't make any decisions on my behalf, so he told her to come back. She did not appear the following day, Friday, she appeared on my store on Saturday October *** with the same shoes but this time, those shoes were usedThe shoes clearly showed that they have been usedI told her she was claiming damage to one of her shoes, but the fact was that the shoes were previously used and were not in the same conditions as she brought them to us the first time (Wednesday October *** 2016)She also wanted to see the cameras and I told her that they were not workingThey have full memory and do not work, besides, the cameras are posted to look at the front of the store not in the rear or back.I tried to be kind and polite to her and I even told her that I would give back the $dollars plus I was willing to make two repairs for free to her shoes in the near future, just to be niece and attentive to her as a client, not because I feel responsible for what she accused usI have been in this business for years and never had any problemI am a professional and taught my son as wellHe is also a professional in this businessCovering the shoes with tape and polishing them is the custom of the business and shoes gets no damage; on the contrary, this is done on purpose to protect the shoes. The question here is: why the soles of the shoes showed it had being used? Why she used the shoes if one was damaged? Why is only one shoe damaged, when the two shoes went through the same treatment? She came to my store saying that her former shoe repair men once damage her shoes, so is everybody damaging her shoes? I'm not willing to give away my moneyfor two reasons: 1.- I work so hard to earn it2.- Because we did not do anything wrong

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Address: 646 9th Avenue, New York, New York, United States, 10036-3641

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