Veracity Auto Center Reviews (2)
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Veracity Auto Center Rating
Address: 1963 Austin Hwy, San Antonio, Texas, United States, 78218
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This response is in regards to complaint # [redacted] From my understanding Ms [redacted] was upset because the lag time in receiving her registration, a windshield issue, and a warranty issue.1.) To address the registration issue, the registration was processed as quick as possible, however there was a hold up with the facility the vehicle was purchased from ( San Antonio Auto Auction) we are pretty prompt at registering vehicles as we sell them , however this was a particular situation that did take a week longer than usualThe customer, however was issued temporary tags at the time of purchase that were still valid and never expired before the actual plates and registration were received.2.) To address the windshield issue, that windshield was installed for the customerI do not understand why this is a complaintThe windshield repair company did have back order for that particular vehicle, however it was installed3.) To address the Warranty issue, Ford carries a year 60,mile factory warranty that is transferable at sellMs [redacted] Vehicle was a Ford Fiesta with 25,miles on itMs [redacted] was advised the vehicle was still covered under factory warranty.I hope this response will sufficePlease contact me if there is anything else that needs to be doneThank You and have a great day
This response is in regards to complaint #[redacted]From my understanding Ms. [redacted] was upset because the lag time in receiving her registration, a windshield issue, and a warranty issue.1.) To address the registration issue, the registration was processed as quick as possible, however...
there was a hold up with the facility the vehicle was purchased from ( San Antonio Auto Auction) we are pretty prompt at registering vehicles as we sell them , however this was a particular situation that did take a week longer than usual. The customer, however was issued temporary tags at the time of purchase that were still valid and never expired before the actual plates and registration were received.2.) To address the windshield issue, that windshield was installed for the customer. I do not understand why this is a complaint. The windshield repair company did have back order for that particular vehicle, however it was installed. 3.) To address the Warranty issue, Ford carries a 5 year 60,000 mile factory warranty that is transferable at sell. Ms. [redacted] Vehicle was a 2013 Ford Fiesta with 25,829 miles on it. Ms. [redacted] was advised the vehicle was still covered under factory warranty.I hope this response will suffice. Please contact me if there is anything else that needs to be done. Thank You and have a great day..