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Veramar Naval Products

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Veramar Naval Products Reviews (3)

Products shipped in the United States are FOB, Not just us but that is the way of doing businessWhat it means is that a product transfers to the buyer when it leaves our hands.*** Tracking number # *** is Proof that it was delivered to you on 12/It is
completely your responsibility to file a claim and dispute with your local post office if what you say is true.We sent you a replacement as a goodwill gesture not under any obligation.Thank You

Products shipped in the United States are FOB, Not just us but that is the normal way of doing business. What it means is that a product transfers to the buyer when it leaves our hands.[redacted] Tracking number # [redacted]  is Proof that it was delivered to you on 12/26. It is...

completely your responsibility to file a claim and dispute with your local post office if what you say is true.We sent you a replacement as a goodwill gesture not under any obligation.Thank You

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I received the email below which did not include Veramar sending me a different print with a different frame from the one I ordered as a “goodwill gesture”. While the price of the shipping was included in the order, Veramar paid the shipper and purchased the insurance. Veramar has the shipping receipt.  In addition, the [redacted] website indicates the order was insured for $50 and NOT the full value of $101.95.  It was Veramar's decision of the amount of insurance—not mine. In regard to the order being shipped FOB, this is true, the order was shipped FOB Destination; the seller assumes the risk.  This is evident from the fact that Veramar paid the shipping and purchased the insurance—the delivery contract was between Veramar and the USPS.  Veramar is responsible for ensuring I receive what I ordered; I did not receive what I ordered.  It is Veramar’s responsibility to replace the original order, or refund the total purchase price.  It is Veramar’s responsibility to file a claim with the US Post Office.  On 1/13/2014 7:17 PM, Veramar Arts wrote:[redacted],Since we show that it has been delivered to you we are not responsible and the claim is with your Post Office since the item is insured for the full value. However we will send you a replacement by the end of the week, we are waiting on supply replacements which are due in the next few days since we depleted almost everything over the Christmas Holiday season.Thanks

Regards,

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Address: 2894 Grandhill Rd, Bullhead City, Arizona, United States, 86442

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