Verano at Rancho Cucamonga Towne Square

I am rejecting this response because: 
This is not accurate being that every instruction on my service request sates to call between a certain time to enter apartment and if not those times enter. I have these emails saved as documentation and my issue was just resolved a week ago, which I have an email for as well. Last documented service request dated 12/30/17 from Verano, the one before that where you all marked it as resolved without even talking to me 12/17/17 So tell me again how it was resolved in October??? I had not hot water for the longest and expect a reduction in rent for February for my mental anguish and lack of utility for two months thanks. And for the record my rent for December was paid on time even with continuing issues and not any type of customer support from the management. Maintenance was great by the way this all goes up to the leasing agents and UDR group themselves.

To: Revdex.com Attn: Bertha Bejarano Date: January 9, 2018 Re: Complaint ID 12565263 Dear Ms, Be)arano, In response to Revdex.com complaint ID 12565263, property management states that there have been requests from Customer dating back to October 2017, however management had...

difficulties entering the unit as management did not have permission to enter. Management did replace the water heater and check valve and the issue in this unit has been resolved. Therefore, there will be no reduction made to Customer's rent