Verde Energy USA Inc.

Responded directly to customer via e-mail 
Dear [redacted],
This e-mail is in response to your rejection of our settlement.   We feel we made an equitable offer and consider the inquiry resolved.
Best,
[redacted]
Customer Support 
Verde Energy USA
[redacted]

Left vm with customer. Cannot find any account searching under provided name, phone, address or email. Waiting for customer to call me back at my direct office number.[redacted]Verde Energy USA

0px;">[redacted]
 
This email is in response to the complaint you filed with the Revdex.com. I have looked up your account and see that you enrolled the account with Verde Energy for a 6-month fixed rate of $0.0999/kwh. You received that rate for 6 billing cycles. After your fixed rate expired, per the Terms of Service mailed to your address, the account switched automatically to our variable rate. Verde Energy is not required to contact MA customers when their rate is about to expire, but since you were under that impression, I am processing a $34.50 refund for the difference in rate from your final two bills that had Verde as your supplier. Verde Energy is not required to offer any refunds on the variable rate pricing and we do so only as a courtesy. You should receive this check in the mail within 10-15 business days.
Your account is no longer active with Verde Energy and I have added your phone number to our Do Not Call list.
If you have any questions, please don't hesitate to reply to this email.
 
 
 
Karen M[redacted]
 
Customer Support | Verde Energy USA
[redacted] | Norwalk, CT 06851

We will issue the $3.95 refund.  Four $25 utility rebates are part of the offer and are described that way in sales materials.  Input from this inquiry will be reviewed with the marketer.A follow up email will be sent to the customer

Verde Energy USA, Inc. is violating my privacy my constitutional right of the 4th amendment. They stole my information and took action without my consent to change my electricity provider. I will take legal action if my privacy is violated again by Verde Energy or any of its branches. Media will be notified of its VErde's illegal actions against citizens.

Complaint: [redacted]
I am rejecting this response because: Verde Energy has refused to respond to my complaint accordingly.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because :what Verde is now deeming  "fair" is neither fair nor what I was told would be my refund by a Verde representative.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:was never notified of original service provider went out business and verde took them over this is not a credit card service it is utility provider to lower my electric bill
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: What Karen m[redacted] has laid out here only shows how fraudulent this company is. My April bill reads thus;
Current [redacted] -Gas  $29.54
Current [redacted] - Electric $56.95
Verde Energy USA, Inc. Gas Charges  $33.61 which make my total bill for April $120.10
Last month's bill(March) was much higher because both gas and electric charges were added by Verde Energy in addition to [redacted] separate charges: [redacted] gas 39.38, [redacted] electric, 18.77; Verde Gas is 41.53, while their electric is 53.96. totaling $153.64!! My October 2015 bill from [redacted] alone for both gas and electric was just $70.53 before Verde was added to my account so why would I prefer to pay $153.64 monthly for the same service costing $70.53??  So this is not a case of what the difference is between [redacted] charges and Verde Energy! Both charges have been plied on my account since February and the extra charges added onto my account by Verde is in excess of $252.39. Their rebate of $131 does not pay all of this, who pays the balance?
 
Furthermore, I did not receive the check for $5.69 from them. Whatever Karen is trying to say here does not cover the difference that will still be remaining on my bill from their company charges after their 3 checks have been used towards this outrageous debt!!!! What I am asking is for the whole debt added onto my account by Verde Energy be taken care of by them since what they told me about saving cost on my bill from [redacted] was not what they delivered.
 
Sincerely,
[redacted]

Dear [redacted],This e-mail is in response to your rejection of our settlement.   We feel we made an equitable offer and consider the inquiry resolved.Best,[redacted]Customer Support Verde Energy USA[redacted]

Complaint: [redacted]I am rejecting this response because:
Dear Ms. [redacted]
 
Thank you for your response to my dispute.  I am still left with a few questions. Why was I never contacted after I had called Verde to first report this when I was told I would receive a call within 3-5 business days? Next, can you provide proof that there was notification sent to [redacted] customers stating the change?  Also,  can you provide proof that customers were provided with the option to stay with a fixed rate?  I find your explanation confusing since one of your associates openly admitted that letters were not sent, I have records of my phone calls with Verde and you also have recordings of your phone calls that would prove this statement.  In order for this dispute to be settled and to be ethical you should be offering to refund the months in which the variable rate has been in effect.  If you are processing a refund for the last month, which is much appreciated, this sends up a red flag that your company knows there has been a discrepancy with communication to consumers and continued to charge a very high variable rate, which is wrong.  .1299 was the lowest rate I believe was charged to my account since I have been with Verde, which is astronomically high compared to what your fixed rates have been. I hope this is resolved soon.Sincerely,[redacted]

We sent the customer the following email today:
[redacted]
We received your inquiry. 
Your account has been dropped per your request and will leave Verde
service at the end of the current billing cycle on 9/23/14.  As...

a
goodwill gesture we will issue you a billing adjustment check for $76.32
which lowers the effective rate on your 7/2/3 and 8/21 bills to
$0.1099/KWH and will use this lower rate for your final bell in
September.  You also received and cashed a $25 retention check earlier
this year.
Regards,
[redacted]
Verde Energy

We sent the following email to the customer today
Hi Ann,
I have reviewed your recent Revdex.com inquiry.
I
saw that you spoke with our customer service staff in late March.  You
should receive...

your billing adjustment check of $122.01 next week and
your account is now on a 6 month fixed rate of $0.0929/KWH so you should
be all set.
Regards,
Tony Menchaca

No account found when searching using name, phone or email.Left voicemail on phone asking her to call me back with more information so that I can look up her account.[redacted]Customer Support | Verde Energy USA[redacted]

As indicated in our initial email we are sending the customer a billing adjustment check for $153.00 and believe this to be an equitable offer to resolve the dispute.

Ms. Hannigan,
I saw your reply to the Revdex.com.  We will send you a $25 check to get your total rebate to $75.
Regards,
Tony...

Menchaca

Replied via email on 2/24/15:
"Helvetica Neue", Helvetica, Arial, sans-serif; OUTLINE-STYLE: none; PADDING-LEFT: 0px; MARGIN: 0in 0in 0pt; LETTER-SPACING: normal; OUTLINE-COLOR: invert; PADDING-RIGHT: 0px; BACKGROUND-COLOR: rgb(250,250,250); TEXT-INDENT: 0px; border-image: none; -webkit-text-stroke-width: 0px'>Dear [redacted]
Thank you for emailing me the copies of your bills. As we discussed on the phone, you were aware that the Verde Energy rate was .0799/kwh. (I have attached the recording of the enrollment verification for your records.) 
It appears that [redacted] has a winter rate of $0.04698/kwh, so when you compare that to paying $0.0799/kwh you will be paying more for our 100% green electricity. There is no refund I can issue, as you were enrolled and charged the correct rate. I see that your $75 rebate has been processed and was mailed to you on 2/5/15. I have put in a cancel request for your account and you will go back to using [redacted] Energy after one full billing cycle. 
[redacted]
Customer Support | Verde Energy USA
[redacted]

As a goodwill gesture we will issue the customer a billing refund check of $36.36 as they requested.  The customer was on a variable rate offer which fluctuates with market conditions.

We sent the customer the following email today
Mr. [redacted],
I received a copy of your inquiry.
While
reviewing your account I saw that you spoke with our customer service
group yesterday and wanted to switch to a fixed rate of $0.1149/KWH...

for
100% renewable energy.  For reference you were on a variable rate since
1/8/11 and that rate dropped in 2011 and then did not change for over 2
years.
Let me know if you still want to switch to the fixed
rate or leave service with Verde and return to [redacted] ( whose estimated
rate is slightly higher than our current rate).
Regards,
[redacted]

We reviewed this account and offer the following
1.  Verde Energy submitted a cancellation to [redacted] on 1/11/14 but it was not processed by the utility due to a data error.  We have re-submitted this cancellation several times over the past 3 weeks and it is finally...

being processed by National Grid this week.  The utility controls this process, we cannot cancel an account on our own.
2.  The customer is being charged a supply rate of $0.0899/KWH by Verde which is 12% less than the national Grid supply rate of $0.10025/KWH as noted for the 11/13-4/14 period in this link:  http://www.nationalgridus.com/masselectric/home/rates/4_default.asp
The customer saved money with Verde.
We apologize for the delay in getting this cancellation processed.  It was not entirely in our control