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Verenia's Fashions

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Verenia's Fashions Reviews (4)

Initial Business Response /* (1000, 7, 2015/11/10) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@californiamotors.com
We at California Motors understand the frustration this Customer must have but with dealing with the DMV things often take longer that...

expected and in this case the paperwork was delayed.
All the Documents that were sent to the DMV for processing were correct and sent in a timely fashion
The good news is on 11/09/2015 we did get confirmation from the DMV that the paperwork has finally been cleared and Registration has been issued and sent overnighted
Again We apologize for the DMV's delay in processing and truly appreciate our customers patience and understanding
Initial Consumer Rebuttal /* (3000, 9, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have spoken to the DMV on at least 5 occasions (in person and phone). The DMV was waiting for the dealership to pay the fees, there was NO other hold up or loss of paperwork on the DMV's part. The only hold up from DMV was the initial rejection and return of the registration in July because of the emissions recall, which I was not informed of until late September. I would appreciate an honest reply/response. Although I did receive the registration paperwork, their response is untrue in regards to the DMV being at fault. The DMV was actually trying to find a way for me to pay for a temporary registration until the fees were paid and the registration issued. Please be honest and be accountable for your non-action on this matter.

Complaint: 11316740I am rejecting this response because: Where do they get their quote of over $3000; is that their number to make themselves look good? They did not address the issue that they only paid [redacted] Warranty $938, but the bill of sale says they paid [redacted] Warranty $1900, which is what I paid. In my telephone conversation with them prior to contacting Revdex.com they said they can "make money on their products"..."they don't have to disclose what their mark-up is".... They do not mention anything like that in their response to Revdex.com. I am sure their internal audit found things to be just fine, but I wonder if they had an outside government agency audit them if things would be so great. I will continue to pursue this in any manner that I can. I will be contacting the agencies that you referred me to. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/08/04) */
8-4-15
Sent via email from the business:
California Motors will review all the facts concerning the sale and go over sale documents such as Due bill and Buyer's Guide and see what was promised to the customer today.
Thanks,
[redacted]...

[redacted]
___________________
Initial Consumer Rebuttal /* (3000, 7, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
California motors said that they will review our paperwork on August 4th but we have not received any additional information since then. They continued to be unresponsive.
Final Business Response /* (4000, 43, 2015/11/05) */
The check was written for $400 the $250 for the key and $150 for the mileage discrepancy
The reasoning behind not sending the key is that the dealership was unable to obtain a key it's only given to the new registered owner for security purposes so we calculated the amount the key would cost us and that we included in the check
Final Consumer Response /* (4200, 45, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
California Motors did not respond to our last concern regarding the warranty they failed repeatedly to address and again, our request for them to honor their warranty is ignored. We have asked this dealership repeatedly to honor the 30 days limited warranty of up to $500 and provided a copy of the warranty and our receipts for out-of-pocket repairs of over $1000 covered under the warranty. It is extremely disappointing that they continue to not honor the legal warranty document they issued and used to get us to purchase the vehicle. We are still waiting for this dealership to honor the warranty by compensating us for the documented repairs covered under the warranty.

In Regards about [redacted] deal we already took care of it and paid her in a timely manner.   Thanks   [redacted] ___________________

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Address: 1117 EN 10th, Abilene, Texas, United States, 79601

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