Verge Sysems LLC

Subject: RE: Complaint ID [redacted] To: BBB Ms. [redacted] had her car towed to my business. She called me the next morning and proceeded with telling me her car quit running. When I checked out the car, the battery was dead. I charged the battery but the car would turn over. This car has a... used car lot box under the dash which will keep car from turning over if you have not made a payment. I called Ms. [redacted] to tell her the car would not turn over and I believed it was the box under the dash and I asked if she had made her payments. The boxes usually have a red or green light on them and this box did not have any lights lit. Ms. [redacted] said she had made her payments and I asked her to call car lot to see if they had the box turned off. Ms. [redacted] called me back, said car lot did not have car turned off and gave me the car lot's phone number and asked me to call them. I called the car lot and they said it sounded like the box was not getting battery voltage. I checked it and the box was getting voltage. I unplugged the box and then plugged back in and I got a red light on the box and the car started turning over but still would not start. After car started turning over I checked it out and found that the timing belt was out. I called Ms. [redacted] and let her know her car needed a Timing Belt Kit and suggested a water pump while we were doing it. She agreed to the price I gave her. I tore the car down and the Timing Belt Tensioner Idler Bearing had broke causing the timing belt to jump and shred. I put the timing belt kit on Ms. ***'s car and it started right up. I called Ms. [redacted] on 6/3/16 to let her know her car was fixed. I had test drove the car and it ran good. The car sat on my lot 4 to 5 days before she picked it up which we had agreed to, due to monetary reasons. When Ms. [redacted] picked up her car it started right up and she drove off my lot. She called me about an hour later and said the car had quit running, was doing the same thing. I picked up her car with my wrecker and brought it back to my shop. I checked out the car the next day and found it had a Direct Short in electrical system. I could not charge the battery, could not jump it and was afraid the car would catch on fire so I unhooked battery. I called Ms. [redacted] and told her what happened and she wanted me to check out the short for free. I explained to her I could not do that because I didn't have anything to do with the short. If Ms. ***'s car had a short in the electrical system when I fixed it, the car would never have left my lot. This car has over 160,000 miles on it and that is 40,000 miles past due for the timing belt. Electrical Shorts can be intermittent. When Ms. [redacted] brought her car to me the first time it did not have an electrical short. Sincerely, [redacted] Owner

Subject: RE: Complaint ID [redacted] To: Revdex.com Ms. [redacted] had her car towed to my business. She called me the next morning and proceeded with telling me her car quit running. When I checked out the car, the battery was dead.  I charged the battery but the car would turn over.  This car has a...

used car lot box under the dash which will keep car from turning over if you have not made a payment. I called Ms. [redacted] to tell her the car would not turn over and I believed it was the box under the dash and I asked if she had made her payments. The boxes usually have a red or green light on them and this box did not have any lights lit. Ms. [redacted] said she had made her payments and I asked her to call car lot to see if they had the box turned off. Ms. [redacted] called me back, said car lot did not have car turned off and gave me the car lot's phone number and asked me to call them. I called the car lot and they said it sounded like the box was not getting battery voltage. I checked it and the box was getting voltage.  I unplugged the box and then plugged back in and I got a red light on the box and the car started turning over but still would not start.  After car started turning over I checked it out and found that the timing belt was out.  I called Ms. [redacted] and let her know her car needed a Timing Belt Kit and suggested a water pump while we were doing it. She agreed to the price I gave her.  I tore the car down and the Timing Belt Tensioner Idler Bearing had broke causing the timing belt to jump and shred. I put the timing belt kit on Ms. [redacted]'s car and it started right up.  I called Ms. [redacted] on 6/3/16 to let her know her car was fixed. I had test drove the car and it ran good.  The car sat on my lot 4 to 5 days before she picked it up which we had agreed to, due to monetary reasons.  When Ms. [redacted] picked up her car it started right up and she drove off my lot.  She called me about an hour later and said the car had quit running, was doing the same thing.  I picked up her car with my wrecker and brought it back to my shop. I checked out the car the next day and found it had a Direct Short in electrical system.  I could not charge the battery, could not jump it and was afraid the car would catch on fire so I unhooked battery. I called Ms. [redacted] and told her what happened and she wanted me to check out the short for free.  I explained to her I could not do that because I didn't have anything to do with the short. If Ms. [redacted]'s car had a short in the electrical system when I fixed it, the car would never have left my lot.  This car has over 160,000 miles on it and that is 40,000 miles past due for the timing belt.  Electrical Shorts can be intermittent.  When Ms. [redacted] brought her car to me the first time it did not have an electrical short. Sincerely, [redacted] Owner