On February 15, Mrs [redacted] Jeep Liberty, with 135,miles on it was driven into our shop with an Air BagLight going on and offWe found a code in the system for "No PCI Bus" stored in the Occupant Restraint Control Module.Their Vehicle has an open recall to replace this particular componentWe ordered the module and advised them wewould call them and schedule an appointment when the part arrivedThey were given the key and drove awayDuringthe time we were waiting on the recall part to show up, the customer was "driving" the vehicle in questionBy their ownstatement, a "gradual knocking began to develop" and by March gth, "It was very loud" and "Thursday March 9th the Jeepcutoff in the turning lane of the Newmark Plaza, we got it started, and we made it to Lombard and Broadway where itmade a grinding noise and then shut off leaving us in the turning lane during lunch hour." Now being in the automotiveindustry, we can tell you that an engine will not go week without oil and coolant, let alone weeksAs their conversationshows, they drove the vehicle, and kept going even though there was a knocking noise, turning into a grinding noise, .andthen they drove MORE, to the point where the engine was being shut down.Customer negligence is the reason why the engine went outWe did not drain their fluids while the Jeep was waiting forthe recall to be completed, they acknowledged that they were driving the vehicle when the engine started making noise,and progressed to seizureHad they not kept driving when the noise started, and towed the Jeep in at that point, thenwe may have been able to repair the engine, rather than give them an estimate to replace with a Long blockMECHANIC WAS ABLE TO DO THE RECALL ON CUSTOMER RESTRAINT MODULE WITHOUT MOVING VEHICLEWE HAVE NO RECORDS ON OR WHERE THIS CUSTOMER DID ANY OF THEIR MECHANICAL WORKCUSTOMER TALKED ABOUT GETIING A "GO AHEAD" FOR A JANUARY TRIPWHAT MECHANIC SHOP SAID THIS, ASTHIS VEHICLE WAS NOT, AND HAD NOT BEEN IN HERE SINCE ALMOST YEARS PREVIOUSLYTHIS CUSTOMER SHOULD BE LOOKING TO WHOMEVER DID THEIR PREVIOUS MECHANICAL WORKWHOMEVERHAS BEEN HANDLING THEIR OIL CHANGES, COOLANT AND FLUIDS SHOULD BE ADDRESSING THIS ISSUEWE HAVE NOT DONE WORK ON THIS VEHICLE TO DO WITH ANY FLUIDS(SEE EXHIBIT A-VEHICLE HISTORYRECORD)ENGINE HAD SEIZEDTHAT IS WHY IT WAS TOWED INIT DID NOT HAVE COOLANTOUR SHOP HAS NOT BEENINVOLVED IN THE MAINTENANCE OF THIS VEHICLEWHO WAS HANDLING MAINTENANCE ISSUES ON THISVEHICLE?THE MECHANIC DID THE RECALL OUT ON THE LOT EXACTLY WHEREVEHICLE WAS LEFT BY TOW TRUCK WHEN CUSTOMER BROUGHT IT INTHE CUSTOMER CAME AND HAD VEHICLETOWED AWAY FROM HERE, FROM THE EXACT SPOTTHEY HAD INITIALLY HAD IT TOWED IN AT.IN CONCLUSION WE DO NOT BELIEVE WE OWE THIS CUSTOMER ANYTHING AS WE DID NOT CAUSE HIS JEEP LIBERTY'SENGINE TO FAIL THAT THEY HAD TOWED IN WITH 135,MILES, AS WE HAVE NOT BEEN SERVICING THIS VEHICLE.WE DID NOT DO ANYTHING TO THE VEHICLE TO CAUSE THIS TO HAPPENTHE CUSTOMER CONTINED FOR THREEWEEKS TO DRIVE A VEHICLE WITH A BAD NOISE AFTER THEY Plc;KED UP THEIR VEHICLE FOR A RECALLTHIS CUSTOMERSHOULD BE LOOKING TO WHOMEVER HAS BEEN DOING THEIR REGULAR MECANICAL WORK FOR THE PAST FEWYEARSWHEN WAS THE LAST TIME, FROM WHOMEVER WAS SERVICING THEIR VEHICLE, WAS COOLANT PUT IN?***Revdex.com REDACTED ATTACHMENT***
On February 15, Mrs [redacted] Jeep Liberty, with 135,miles on it was driven into our shop with an Air BagLight going on and offWe found a code in the system for "No PCI Bus" stored in the Occupant Restraint Control Module.Their Vehicle has an open recall to replace this particular componentWe ordered the module and advised them wewould call them and schedule an appointment when the part arrivedThey were given the key and drove awayDuringthe time we were waiting on the recall part to show up, the customer was "driving" the vehicle in questionBy their ownstatement, a "gradual knocking began to develop" and by March gth, "It was very loud" and "Thursday March 9th the Jeepcutoff in the turning lane of the Newmark Plaza, we got it started, and we made it to Lombard and Broadway where itmade a grinding noise and then shut off leaving us in the turning lane during lunch hour." Now being in the automotiveindustry, we can tell you that an engine will not go week without oil and coolant, let alone weeksAs their conversationshows, they drove the vehicle, and kept going even though there was a knocking noise, turning into a grinding noise, .andthen they drove MORE, to the point where the engine was being shut down.Customer negligence is the reason why the engine went outWe did not drain their fluids while the Jeep was waiting forthe recall to be completed, they acknowledged that they were driving the vehicle when the engine started making noise,and progressed to seizureHad they not kept driving when the noise started, and towed the Jeep in at that point, thenwe may have been able to repair the engine, rather than give them an estimate to replace with a Long blockMECHANIC WAS ABLE TO DO THE RECALL ON CUSTOMER RESTRAINT MODULE WITHOUT MOVING VEHICLEWE HAVE NO RECORDS ON OR WHERE THIS CUSTOMER DID ANY OF THEIR MECHANICAL WORKCUSTOMER TALKED ABOUT GETIING A "GO AHEAD" FOR A JANUARY TRIPWHAT MECHANIC SHOP SAID THIS, ASTHIS VEHICLE WAS NOT, AND HAD NOT BEEN IN HERE SINCE ALMOST YEARS PREVIOUSLYTHIS CUSTOMER SHOULD BE LOOKING TO WHOMEVER DID THEIR PREVIOUS MECHANICAL WORKWHOMEVERHAS BEEN HANDLING THEIR OIL CHANGES, COOLANT AND FLUIDS SHOULD BE ADDRESSING THIS ISSUEWE HAVE NOT DONE WORK ON THIS VEHICLE TO DO WITH ANY FLUIDS(SEE EXHIBIT A-VEHICLE HISTORYRECORD)ENGINE HAD SEIZEDTHAT IS WHY IT WAS TOWED INIT DID NOT HAVE COOLANTOUR SHOP HAS NOT BEENINVOLVED IN THE MAINTENANCE OF THIS VEHICLEWHO WAS HANDLING MAINTENANCE ISSUES ON THISVEHICLE?THE MECHANIC DID THE RECALL OUT ON THE LOT EXACTLY WHEREVEHICLE WAS LEFT BY TOW TRUCK WHEN CUSTOMER BROUGHT IT INTHE CUSTOMER CAME AND HAD VEHICLETOWED AWAY FROM HERE, FROM THE EXACT SPOTTHEY HAD INITIALLY HAD IT TOWED IN AT.IN CONCLUSION WE DO NOT BELIEVE WE OWE THIS CUSTOMER ANYTHING AS WE DID NOT CAUSE HIS JEEP LIBERTY'SENGINE TO FAIL THAT THEY HAD TOWED IN WITH 135,MILES, AS WE HAVE NOT BEEN SERVICING THIS VEHICLE.WE DID NOT DO ANYTHING TO THE VEHICLE TO CAUSE THIS TO HAPPENTHE CUSTOMER CONTINED FOR THREEWEEKS TO DRIVE A VEHICLE WITH A BAD NOISE AFTER THEY Plc;KED UP THEIR VEHICLE FOR A RECALLTHIS CUSTOMERSHOULD BE LOOKING TO WHOMEVER HAS BEEN DOING THEIR REGULAR MECANICAL WORK FOR THE PAST FEWYEARSWHEN WAS THE LAST TIME, FROM WHOMEVER WAS SERVICING THEIR VEHICLE, WAS COOLANT PUT IN?***Revdex.com REDACTED ATTACHMENT***