Verified Real Estate Leads

Hello,We have received an email from [redacted] on October 28th with the following text:"I need someone to contact me immediatelyI have charges of which are fraudulent as I never received any lead informationIf I do not hear from someone by pm today, I will be contacting legal services and/or the Revdex.com."We send an email and a text notification to a customer's cell phone after each lead we send to a customerWe have checked the logs of third-party services we are using to send emails ( [redacted] ) and texts ( [redacted] ), and they both showed that email and text notifications have been sent to [redacted] and + [redacted] cell phone as indicated in the customer's profileUnfortunately due to the nature of email protocol, we are not able to track if an email was actually delivered to customer's mailbox or reviewed by customerWe have sent a request to [redacted] asking if they could help with any proofs of delivery for the text messages we sent after each lead, now waiting for reply from themPlease check the attached file " [redacted] " with the complete conversation including screenshots of logs.Mrs [redacted] claimed that her account was cancelled before charges was applied, which we cannot confirmHer account was still active on October 28thWe did receive an email from the customer on July 23rd, saying:"Because you declined my request, I have chosen to cancel my accountThe contact never answered the phoneInstead someone else answered and gave me another number to callI tried to contact the client on the other number and the client would not call me backI am not going to continue to pay for bad leads"After which we manually added $to the customer's credit like we always do when a lead has failed to respond even after our additional verificationThis credit has been used with another lead sent to Mrs [redacted] on August 11thThe next lead has been sold to the customer on August 21st, of which the customer was notified, and then she visited the lead via a link sent in textYou can find the complete log of customer's actions tracked by our system attached [redacted] )Our payment agreement each customer should accept upon adding a credit card on file gives an explicit way to cancel an accountPlease visit this link to read the agreement: [redacted] Mrs [redacted] accepted the agreement with her electronic signature upon adding her credit card on file on May 25th Please check the attached screenshot of her signature ( [redacted] )We cannot find any records the account was actually cancelled by Mrs [redacted] .We understand that it's not the customer's fault the notifications was not delivered both to her mailbox and her cell phone, but we took all measures to make the system notify every customer about leads we send to themUnfortunately Mrs [redacted] did not give us a slightest ability to resolve this issue without Revdex.com mediation

Hello,We have received an email from [redacted] on October 28th with the following text:"I need someone to contact me immediately. I have 5 charges of which are fraudulent as I never received any lead information. If I do not hear from someone by 5 pm today, I will be contacting legal services...

and/or the Revdex.com."We send an email and a text notification to a customer's cell phone after each lead we send to a customer. We have checked the logs of third-party services we are using to send emails ([redacted]) and texts ([redacted]), and they both showed that email and text notifications have been sent to [redacted] and +[redacted] cell phone as indicated in the customer's profile. Unfortunately due to the nature of email protocol, we are not able to track if an email was actually delivered to customer's mailbox or reviewed by customer. We have sent a request to [redacted] asking if they could help with any proofs of delivery for the text messages we sent after each lead, now waiting for reply from them. Please check the attached file "[redacted]" with the complete conversation including screenshots of logs.Mrs [redacted] claimed that her account was cancelled before 5 charges was applied, which we cannot confirm. Her account was still active on October 28th. We did receive an email from the customer on July 23rd, 2016 saying:"Because you declined my request, I have chosen to cancel my account. The contact never answered the phone. Instead someone else answered and gave me another number to call. I tried to contact the client on the other number and the client would not call me back. I am not going to continue to pay for bad leads. "After which we manually added $22 to the customer's credit like we always do when a lead has failed to respond even after our additional verification. This credit has been used with another lead sent to Mrs. [redacted] on August 11th. The next lead has been sold to the customer on August 21st, of which the customer was notified, and then she visited the lead via a link sent in text. You can find the complete log of customer's actions tracked by our system attached [redacted])Our payment agreement each customer should accept upon adding a credit card on file gives an explicit way to cancel an account. Please visit this link to read the agreement:[redacted]Mrs. [redacted] accepted the agreement with her electronic signature upon adding her credit card on file on May 25th 2016. Please check the attached screenshot of her signature ([redacted]). We cannot find any records the account was actually cancelled by Mrs [redacted].We understand that it's not the customer's fault the notifications was not delivered both to her mailbox and her cell phone, but we took all measures to make the system notify every customer about leads we send to them. Unfortunately Mrs [redacted] did not give us a slightest ability to resolve this issue without Revdex.com mediation.