Veritas Genetics

My husband and I ordered DNA sequencing in the Fall of 2019. We were told testing was finished and we'd get results. However, about 1 1/2 years later, multiple requests to them, we have nothing. They have our money. No response from them for months. They took the money but didn't produce the results. If I could give negative stars I would.

I placed an order in June 2019 and had the finish date changed a number of times to finally Jan 31,2020. This was supposed to be a 12 to 16 week process. I paid over $1000 for the test without any results whatsoever. In early December 2019 they shut down the USA operations, but without any info on possible refunds of paid moneys. Beware of this company and I am still waiting for my results.

Veritas Genetics connected with the customer, [redacted] , directly and resolved the matter by delivering his report soon afterwards.? ? While we work diligently to deliver reports within the specified timeframe, our top priority must be the accuracy of each customer’s personalized genomic interpretation.? We also have expanded our team as a result of the increased popular demand

Since launching the world's first $1K genome to consumers in March of? last year, Veritas Genetics has encountered unexpectedly high consumer demand in which we have fulfilled over half of these initial orders to dateIn addition, the nature of our reporting requires highly skilled attention to each individual's reportWhile we are very focused on providing timely delivery, accuracy is - and must be - our number one priorityVeritas Genetics? acknowledges that we have missed a commitment to deliver results to the customer in the specified timeframe.? We have expressed our direct apologies to the customer and made accommodations to improve their experienceIn return, they have provided us with valuable feedback, which we are implementing through proactive customer communications and an expedited approach to distribution.?

Veritas Genetics connected with the customer, *** ***, directly and resolved the matter by delivering his report soon afterwards. While we work diligently to deliver reports within the specified timeframe, our top priority must be the accuracy of each customer’s personalized
genomic interpretation. We also have expanded our team as a result of the increased popular demand

Veritas Genetics accepted this order through its partnership with the Personal Genome Project (PGP), and delivered the genome sequencing data to the customer via the PGP prior to receiving the complaintAfter a few attempts to reach the customer to ensure his data was received, Veritas was able to
speak with the customerVeritas and the customer had a productive and positive conversation regarding the receipt of his data and the concerns he expressed in the complaint, as well as other questions he had about the results.Veritas' subject matter experts are reviewing the questions he has, and will be in touch with the customer in the near future to ensure he is satisfied with the quality of our product, and is able to get the most out of the data providedVeritas will provide more information about future interactions as soon as it is availableVeritas looks forward to providing more information and improving the customer's experience

Since launching the world's first $1K genome to consumers in March of last year, Veritas Genetics has encountered unexpectedly high consumer demand in which we have fulfilled over half of these initial orders to dateIn addition, the nature of our reporting requires highly skilled attention to
each individual's reportWhile we are very focused on providing timely delivery, accuracy is - and must be - our number one priorityVeritas Genetics acknowledges that we have missed a commitment to deliver results to the customer in the specified timeframe. We have expressed our direct apologies to the customer and made accommodations to improve their experienceIn return, they have provided us with valuable feedback, which we are implementing through proactive customer communications and an expedited approach to distribution

Veritas Genetics has partnered with *** Personal Genome Project to provide whole genome sequencingIn the initial collaboration with the PGP, Veritas Genetics only provides participants with the sequencing dataNo interpretation or reporting was initially offered at the time of the order
Veritas Genetics has since agreed to provide the myGenome report to PGP enrolled participants for whom Veritas has provided whole genome sequencing, at a later dateLike all our services, this will be subject to terms and conditions and an additional informed consent, all within the applicable regulatory limitations. Veritas Genetics acknowledges that we accepted the order through our collaboration with the PGP where the participant is a resident in the state of New YorkVeritas Genetics is authorized to provide interpreted reports in states but not yet to residents in the state of New York; we are actively working on obtaining our license in the state to make myGenome services and interpretation reports for PGP participants available. Veritas Genetics contacted the customer directly and had a positive conversation, we look forward to distributing the report when we are licensed in the state of New YorkBased on this customer's input Veritas will enhance its communication of the service the customer is ordering and the applicable terms and conditions. Veritas has previously distributed the sequencing date to the customer as part of the agreement and collaboration with the PGP. The customer is satisfied with Veritas' accommodation of his complaint, and Veritas and the customer look forward to delivery of the interpretation report when Veritas obtains a New York license to deliver the report

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #*** I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

The company, Veritas Genetics, acknowledges we missed a commitment and have communicated an apology directly to the customerWe have proposed to the customer an accommodation that we believe is acceptableAdditionally, beyond the complaint the customer has provided some useful input regarding
where the company communications were good and where we can improveWe appreciate this feedback and intend to implement some improvements.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #*** I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Veritas Genetics accepted this order through its partnership with the Personal Genome Project in 2016. Veritas agrees that the customer's report should be delivered as soon as possible, and is working to complete this reportThe company expects this will be delivered in the next 2-weeksA
customer support representative was able to contact the customer and had a positive conversation discussing the delay and the expected timeframe for the delivery of the reportVeritas plans to stay in communication with the customer to ensure that the report is delivered as soon as possible and that he is satisfied with the product. Veritas appreciates the customer's feedback and looks forward to delivering this report and to improving its customer experience based on this feedback

In our first year of making the $1K genome accessible to consumers, we have encountered an unexpected high level of consumer demand in which we have fulfilled over half of these initial orders to dateWe are in the process of making improvements and implementing technologies to streamline delivery
while remaining committed to providing a quality product that surpasses industry standards.Veritas Genetics acknowledges that we have missed a commitment to deliver results to the customer in the specified timeframe. We have contacted this customer directly and found a solution to their complaintsThey, in turn, have provided us with much-needed feedbackAs a startup providing a first-of-its-kind service, we greatly appreciate hearing from our customersMoving forward, we are confident in the company's ability to deliver accurate results in more a timely manner.

The company, Veritas Genetics, acknowledges we missed a commitment and have communicated an apology directly to the customerWe have proposed to the customer an accommodation that we believe is acceptableAdditionally, beyond the complaint the customer has provided some useful input regarding
where the company communications were good and where we can improveWe appreciate this feedback and intend to implement some improvements

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Since launching the world's first $1K genome to consumers in March of? last year, Veritas Genetics has encountered unexpectedly high consumer demand in which we have fulfilled over half of these initial orders to dateIn addition, the nature of our reporting requires highly skilled attention to
each individual's reportWhile we are very focused on providing timely delivery, accuracy is - and must be - our number one priorityVeritas Genetics? acknowledges that we have missed a commitment to deliver results to the customer in the specified timeframe.? We have expressed our direct apologies to the customer and made accommodations to improve their experienceIn return, they have provided us with valuable feedback, which we are implementing through proactive customer communications and an expedited approach to distribution.?

Veritas Genetics connected with the customer, *** ***, directly and resolved the matter by delivering his report soon afterwards.? ? While we work diligently to deliver reports within the specified timeframe, our top priority must be the accuracy of each customer’s personalized
genomic interpretation.? We also have expanded our team as a result of the increased popular demand

In our first year of making the $1K genome accessible to consumers, we have encountered an unexpected high level of consumer demand in which we have fulfilled over half of these initial orders to date. We are in the process of making improvements and implementing technologies to streamline delivery...

while remaining committed to providing a quality product that surpasses industry standards.Veritas Genetics acknowledges that we have missed a commitment to deliver results to the customer in the specified timeframe. We have contacted this customer directly and found a solution to their complaints. They, in turn, have provided us with much-needed feedback. As a startup providing a first-of-its-kind service, we greatly appreciate hearing from our customers. Moving forward, we are confident in the company's ability to deliver accurate results in more a timely manner.

Veritas Genetics has partnered with [redacted] Personal Genome Project to provide whole genome sequencing. In the initial collaboration with the PGP, Veritas Genetics only provides participants with the sequencing data. No interpretation or reporting was initially offered at the time of the order....

Veritas Genetics has since agreed to provide the myGenome report to PGP enrolled participants for whom Veritas has provided whole genome sequencing, at a later date. Like all our services, this will be subject to terms and conditions and an additional informed consent, all within the applicable regulatory limitations.  Veritas Genetics acknowledges that we accepted the order through our collaboration with the PGP where the participant is a resident in the state of New York. Veritas Genetics is authorized to provide interpreted reports in 49 states but not yet to residents in the state of New York; we are actively working on obtaining our license in the state to make myGenome services and interpretation reports for PGP participants available. Veritas Genetics contacted the customer directly and had a positive conversation, we look forward to distributing the report when we are licensed in the state of New York. Based on this customer's input Veritas will enhance its communication of the service the customer is ordering and the applicable terms and conditions.  Veritas has previously distributed the sequencing date to the customer as part of the agreement and collaboration with the PGP.  The customer is satisfied with Veritas' accommodation of his complaint, and Veritas and the customer look forward to delivery of the interpretation report when Veritas obtains a New York license to deliver the report.