Initial Business Response /* (1000, 5, 2017/01/05) */
The complainant signed an agreement with a one-year durationThe contract clearly states that the member will be released from their contract if they move more than twenty miles from the facility or for a medical reason
At any rate, we
will cancel this agreement immediately with nothing due
Initial Consumer Rebuttal /* (2000, 7, 2017/01/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
So long as the company stops billing me for anything and lives up to the commitment it made to "cancel this agreement immediately with nothing due", I accept
This week, however, I received a letter via *** from the company asking me to update my credit card information for their files(Of course I did not respond.) So I am dubious that the company will keep its word
You may well hear from me again
Final Consumer Response /* (3000, 12, 2017/01/18) */
Yesterday morning I received a text message from Fitness called a "Final Billing Alert"I thought we had settled this, but they seem to have told us one thing and done another
What are we going to do about this?
Initial Business Response /* (1000, 5, 2016/11/04) */
Contact Name and Title: ***, Owner
Contact Phone: ***
Contact Email: ***
Hi *** - I just checked the records and your account is closed and your membership is cancelledAs the owner, I apologize
for any inconvenience
I do note that you signed a 12-month contact on March 5, Legally, that contract cannot be cancelled without medical reasons or if you move more than miles from our facilityThese conditions are specifically outlined in the contract you signedSo, theoretically, you were under contract until March 5, In any event, we have cancelled your membership in good faith
Sincerely,
***, Owner
Initial Business Response /* (1000, 5, 2018/03/11) */
I am the owner of the business. I spoke with Victor, the manager, at length regarding the above accusations. There are many discrepancies. First, the contract that he explained, and you subsequently signed, it emailed to you automatically by the...
third party billing company, ABC Financial. We have no control over manipulating or changing the contract. It is an automated system. If you have moved twenty miles or more from the facility located at 2861 Northtowne Lane, please provide a bill with your new address and the contract will be voided immediately. If you have just decided you want out of the contract that you signed, Victor advised that the cost, per the contract, is 50% of the remaining balance. That amount would be $75. Being the owner, I will drop that amount to $50. Please advise how you would like to proceed.
Initial Business Response /* (1000, 5, 2017/09/13) */
Contact Name and Title: [redacted], Owner
Contact Phone: [redacted]
Contact Email: [email protected]
I genuinely apologize that this was not resolved in a quicker fashion. I have just confirmed with the manager that your...
membership agreement has been terminated effective immediately and that your last monthly payment will be refunded in full. The refund will come directly to you from the third party billing company (ABC Financial). Please allow 5-8 business days to receive.
Initial Consumer Rebuttal /* (2000, 7, 2017/09/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2017/01/05) */
The complainant signed an agreement with a one-year durationThe contract clearly states that the member will be released from their contract if they move more than twenty miles from the facility or for a medical reason
At any rate, we
will cancel this agreement immediately with nothing due
Initial Consumer Rebuttal /* (2000, 7, 2017/01/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
So long as the company stops billing me for anything and lives up to the commitment it made to "cancel this agreement immediately with nothing due", I accept
This week, however, I received a letter via *** from the company asking me to update my credit card information for their files(Of course I did not respond.) So I am dubious that the company will keep its word
You may well hear from me again
Final Consumer Response /* (3000, 12, 2017/01/18) */
Yesterday morning I received a text message from Fitness called a "Final Billing Alert"I thought we had settled this, but they seem to have told us one thing and done another
What are we going to do about this?
Initial Business Response /* (1000, 5, 2016/11/04) */
Contact Name and Title: ***, Owner
Contact Phone: ***
Contact Email: ***
Hi *** - I just checked the records and your account is closed and your membership is cancelledAs the owner, I apologize
for any inconvenience
I do note that you signed a 12-month contact on March 5, Legally, that contract cannot be cancelled without medical reasons or if you move more than miles from our facilityThese conditions are specifically outlined in the contract you signedSo, theoretically, you were under contract until March 5, In any event, we have cancelled your membership in good faith
Sincerely,
***, Owner
Initial Business Response /* (1000, 5, 2018/03/11) */
I am the owner of the business. I spoke with Victor, the manager, at length regarding the above accusations. There are many discrepancies. First, the contract that he explained, and you subsequently signed, it emailed to you automatically by the...
third party billing company, ABC Financial. We have no control over manipulating or changing the contract. It is an automated system. If you have moved twenty miles or more from the facility located at 2861 Northtowne Lane, please provide a bill with your new address and the contract will be voided immediately. If you have just decided you want out of the contract that you signed, Victor advised that the cost, per the contract, is 50% of the remaining balance. That amount would be $75. Being the owner, I will drop that amount to $50. Please advise how you would like to proceed.
Initial Business Response /* (1000, 5, 2017/09/13) */
Contact Name and Title: [redacted], Owner
Contact Phone: [redacted]
Contact Email: [email protected]
I genuinely apologize that this was not resolved in a quicker fashion. I have just confirmed with the manager that your...
membership agreement has been terminated effective immediately and that your last monthly payment will be refunded in full. The refund will come directly to you from the third party billing company (ABC Financial). Please allow 5-8 business days to receive.
Initial Consumer Rebuttal /* (2000, 7, 2017/09/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)