Verity Property Management

Complaint: [redacted] I am rejecting this response because: Regardless of the companies stated policies I was not given an opportunity to do a final walk through of my unit, or verify any of the stated damages I am being held responsible for Repairs were made without my knowledge and I have no way of disputing whether they were needed from wear and tear or excess damage as Verity claimsThe individual I gave my keys to on leaving the property identified himself as a representative of Verity When I moved out the apartments were in transition between the two management companies and I believe he was overseeing management until a permanent manager was in place Sincerely, [redacted] ***

To whom it may concern,** [redacted] has been in contact with our office and the owner of the condo she has issued a complaint about.As she stated, it was determined that the charge for the replacement of a tub faucet would be reversed and refunded.A special check was issued and mailed that day to the tenants forwarding address that was provided.The time that was associated with the replacement of the faucet replacement was never charged through to ** [redacted] .She was only charged for the faucet itself.The hours of maintenance time that she was charged for was for nail fill, texturing, sanding, and painting nearly every wall of the condo.** [redacted] was also not charged, at a rate of time and a half, for an after hours call she made to maintenance to give her access to her storage unit.Verity Property Management has exchanged multiple emails with ** [redacted] that explained all of the charges associated with her move out.Those emails were also accompanied by attachments that included every work order, invoice and receipt associated with the tenants move out.As the managing agent we have an obligation, which the lease agreement allows for, to protect the owner that we represent from damage the tenant is responsible for.The owner emailed Verity their agreement and authorization to hold ** [redacted] responsible for the charges the tenant is disputing.Verity Property Management has exhausted every effort to explain and prove that the charges on ** [redacted] account are accurate.The charges are accurate, legally allowed for and approved by the owner

Complaint: [redacted] I am rejecting this response because: The corporate office did finally contact me, not because of my numerous messages, only after you, the Revdex.com sent informed them of my complaintThat is fine, I just wanted to know why their apartment manager told me I was a bad personIt was because of a dropped misdemeanor charge from many years agoI don't think it is the reason I was turned away however, since I was to be only cosigning for my daughter strictly for financial reasons and would not have not been residing at this address as this was stipulated in the app Stephanie, manager, did call and talk to me and informed me of their reason and said the only way to receive the refund was to have it mailed within two weeksI again verified the mailing address, as I had in my previous phone calls, and she said she would speak to the manager of the complex about how she, Brianne, had spoken to meShe never offered the chance to come to the office to pick the check up in personThat would have been my obvious choiceNot much of what I have heard from any of the people I spoke to has been honestTheir stories and excuses change by the minuteI DO NOT believe they had a valid reason for denying my daughter's appRegardless of the misdemeanor that was dropped, this has NEVER NEVER kept me from nothing I have done since nor slowed me down in my career, therefore I highly doubt it would keep from co-signing for my daughter to insure that the rent would be coveredMy salary is upwards of 55k annually I think it was an angry worker sore because I questioned why it took a week from receipt of our app to BEGIN the approval processI did not yell and scream at Brianne, I was in my office at the time and would not do thatI simply told her she was being a [redacted] in the what she was saying to me about that I was a bad personI have since called and spoke to Stephanie, who laughed when she realized who I was and said she thought that maybe the check was being processedShe said she would check and someone would let me knowThat call was Monday around noonI have yet to hear from anyoneI honestly would never rent from this management company and will make sure to let everyone I know who is looking for apartments that this is not a reputable businessI see why they are not Revdex.com members and have D- ratingI would really just like t receive the refund in a very timely manner, ie: in the next few days, and completely wash my hands of all this***They have proven to be dishonest Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The response from Verity states that they are not responsible for my deposit but the apartment in question is the [redacted] that are managed by their company, not the [redacted] that they included in the responseThey are responsible for my security depositThe dates of the rental and move out are April 24, and May 8, respectively, not the dates included in the company's response.Regards, [redacted]

Our office isued a refund check to [redacted] and [redacted] for $200---the holding deposit---on July 27, I have emailed Ms [redacted] today and ask her to confirm that she has received the check Lynn F [redacted] Verity Property Management Inc

Message Identification [redacted] Submitted on 6/13/Originally Readon 6/15/ [redacted] ***Nampa, ID To Whom it May Concerns,The complaint from the Revdex.com wasfirst read on June 15, The request for information isappreciated and following I will outline the points associated with [redacted] at the residential addressof [redacted] It is unfortunate that the Ms [redacted] has found living at the apartment community dissatisfying First let me address the dishwasherissue The resident moved into the community residence on December 10th, with a lease contactextending through November 30th of Upon move-in, by the resident(s) it was notated on December 11th and the onsite office was informedaccordingly that the dishwasher was malfunctioningWork order #wasassigned for review of the appliance by an onsite technician as is thestandard policy Upon assessment of thedishwasher the technician determined that a new unit should be ordered and installed A new dishwasher was purchased on December11, as can be seen on the attached receipt documentation fro Lyles Maytag invoice number and was installedon December 12th also reference on the attacheddocumentation work order 60393, by the onsite technician This appliance was brand new out of the box withno known defects On January 2st, the residents called and submitted a workorder as the dishwasher appeared not to be drying the dishes This itemwas attended to and completed the sameday at which time no issue was found with thedishwasher and can be referenced on work order #attached I n reference to the dishwasher falling out of itslocation the issue was not notatedon prior inspections and as this hasbeen brought to our attention will be resolved Regarding the dryer, again a service order was initiated on Thursday, March 19th at the request of theresidents stating that the dryercreating a burning smell when runThis work order number can be referenced in the attachmentsand was attend to the followingMonday March at which point the onsite technician cleaned out the venting and did a general appliance check and nothing wasfound to be an issue with the unit Due to safety precautions Lyles Maytag was called whose invoice #can bereferenced in the attachments and upon inspection they state “ found no issue atthis time, completely cleaned air flow components Everything is in tip-top shape.” Regarding these two appliance items as the resident(s)seem unhappy with the professional opinion of Lyles Maytag and seem to have continued issues the onsite manager hascalled a second service company AllTech to re-inspect both appliances on June 17th and report theirfindings This invoices for obviousreasons cannot be provided at this time Regarding the bug issue, at this time the TreasureValley is experiencing hot weather andbugs are attempting to access thecool surrounds of the concrete slab that the community sits upon To assist in preventative insectcontrol our onsite technician has applied a granule that kills a variety of insects includingearwigs This application was applied only to theexterior of the home as we will not authorize the use of chemical by an onsite technician in thehomes interior In order to help alleviate this issue PestPro has been called to service the unit and will do so between the expected time of 1-3pm on June 18th The complex is a very safe community ,however, the apartments are all on theground floor and therefore more susceptible to pest invasion particularly in the hotter summer months At this point the Verity Property Management has takenappropriate action to remedy the situation and has had aprompt and professional responsetime It has to be considered that the property managementoffice is also at the mersey vendors who have prior scheduled service callsAt this time the Verity Property Management does not see reason to allow the resident break their lease agreement, however, the communication has been taken under advisement and appropriate servicestechnicians have been scheduled to attend to the issues at hand Regards, Richard W [redacted] ResidentialPortfolio ManagerVerityProperty ManagementN.23rd StBoise,ID 83702P:208-342-7368F:208-342-**We comply with all Federal and State FairHousing and American with Disabilities Laws**This electronic communication andthe material enclosed herein are private and confidential property of thesender and solely intended for the receipt, use, benefit and information of theintended recipient as indicated above If you are not the intendedrecipient, you are hereby notified that review, disclosure, copying,distribution, or any other action in reliance of the contents of thistransmission is strictly prohibited, and may result in legal iability on yourpart If you are the intended recipient and you do not wish to receivecorrespondence from us, please call 208-342-

All of the details provided in our original response are accurate and supported by documentation This documentation has been provided to the complainant and Verity has nothing further to provide at this time Jeremy F [redacted] President

[redacted] 's situation and the circumstances surrounding her account have been responded to thoroughly and accurately The fact is that she has created a hostile environment for our onsite manager and portfolio manager [redacted] contacted the Idaho Statesman and made allegations against Verity Property Management the same way she has with the Revdex.com We provided the Idaho Statesman all of the supporting documentation and answered all questions that were asked This resulted in the Idaho Statesman not running the story as they agreed that there was and is no support for the claims being made by this tenant [redacted] has made outrageous demands for a very small maintenance inconvenience, she has yelled and cursed at my staff and she has contacted every free agency available to her to try and pressure Verity into granting her demands and to cause harm to Verity's brand Verity Property Management stands by our decision to protect our staff from hostile and aggressive tenants We have upheld the terms of the lease agreement that [redacted] willingly entered into We have an obligation to our tenants and staff to remove hostile and threatening people from the apartments that we manage That is the case here with [redacted]

Revdex.comComplaint Identification [redacted] To Whom it Concern, This letter is referencing the better business complaint submittedby [redacted] July 8th, Furthermore this is a secondresponse to the former complaintsubmitted on July 3rd, Please be aware that the former complaint was in error miss-interpreted and the corresponding responsesubmitted a miss-representation of the factsVerity Property Management does indeed manage [redacted] Street Apartments and has a association with the move-out procedure of [redacted] on May 7th, Ms [redacted] rented the apartment at [redacted] prior to viewing the exact apartmentThe prospective resident, at the time, was show an apartment of equal size and proportion within the complex and was providedknowledge that the apartment comingavailable was a second floor unit, butwas unable to be viewed due to itoccupancy status With thisinformation at hand Ms [redacted] choseto submit an application and provide the required holding deposit to sure the apartment rental Upon completion of the unit turn, which the onsite manager had new carpetinstalled and a full paint completed along with other general maintenance items and cleaning, Ms [redacted] executed a lease agreement on April 22th, on a month contract for amo date of April 24th At such time the requiresecurity deposit and pro-ratedApril rent was paidOn April 27th I personally met with Ms [redacted] who was distraught over the smell in the apartment and wanted release from the agreement I referenced that it would be necessaryto consult with my onsite manager and maintenance technicianregarding the unit condition as is our company policy Ms [redacted] was not atall happy regarding this conclusion and I informed the resident that Iwould be in touch the following day as my onsite manager was scheduled to return to work on Tuesday the 28th After discussing the issue with my onsite manager it was referenced that the apartment did not omit an unlivable odor However, thekitchen cupboards held a smoke smell from the previous resident which the onsite manager had previously offered to have re-cleaned for the benefit of the resident This service was refused by MS [redacted] All Verity apartments arenon-smoking and we police in the mostfeasible way possible, but we are unableto continually police individuals homes as they require and we wish to provide safety and security of all residents With the facts at hand inclusive of a medical note that had been provided the resident was informed at 11:18am on April 28th in writing(attached) that she would be releasefrom the agreement The allowance was given for the resident to be released from the agreement effective on the date the office received keys and indoing so possession of the apartment The resident would be held responsible forthe non-refundable $security depositper the lease agreement an leased rentsuntil such time as the keys werereceived The keys to the unit wereprovided on May 7th, days after the resident was give the allowance to leave without implications to her rental history or obligation to thelease agreement Furthermore, theresident failed to pay for the sevendays of rent in May due as per the leaseagreement no later than the 5th of the month In accordance with the agreement, whichthe resident was under contract to uphold until keys were providedshe was given a legal notice of eviction and assessed necessary late fees and legal fees The resident move-out paperwork was completed on May 21stand a check sent on May 21st, for the remaining deposit amount along with a statement of security itemizingthe charges (attached) The check was returned undeliverable On July 2nd the former resident contacted the corporate office andI spoke to Ms [redacted] personally I verified the address as correct and once discovered the check had beenreturned called to inform her that thecheck could be collected or resent I received no response back and so forwarded the check on July 3rd To confirm the above pointsMs [redacted] was provide knowledgethat the viewed apartment was not theunit she would be renting and without coercion placed funds to secure the unit Ms [redacted] signed an agreement for said unit prior to viewingit The resident then protested against the apparent smell of the unit at which point the manageroffered to have it re-cleaned at theproperty’s cost This was not sufficientand Ms [redacted] requested to be releasefrom the agreementA concession that was provided less that 24hrslater The resident then proceed to retain possession of the apartment for an additional days and did not pay rent as dictated by the lease agreement Verity Property Management upheldevery aspect of the provided arrangementfor Ms [redacted] to be released from theagreement and sent forward the remainder of the security deposit within days after the resident hadmoved out Unfortunately, the post office returned the check due to undeliverable status , the check was again resent at Ms [redacted] request to the same address July 3rd Please see the attached supporting documentation referencing the abovestatement I hope the above explanation provided illuminated the issues Ms [redacted] addresses

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintI was told by the rude woman in the front office that she would not send out the maintenance crew to "use a chisel to clear the walk way just so I would stop complaining"I am attaching photos of the walk area when I had asked her nicely to help us get rid of the danger on the sidewalksThere was no action taken until they learned of the Revdex.com complaints that had been lodged Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted]

To whom it may concern,Verity Property Management received a complaint from [redacted] regarding [redacted] Boise ID The complaint states that Ms [redacted] moved out of the apartment on May 8, and has still not received her security deposit.Please note: [redacted] was sold with a recorded closing date of Tuesday, September 09, 1:PM Verity Property Management has not been the managing agent for Ms [redacted] former residence since the closing date of Tuesday, September 09, at 1:PM.The managing agent since Tuesday, September 09, is OnPoint Property Management.The company that is responsible for returning Ms [redacted] security fee is OnPoint Property Management.We wish Ms [redacted] well in her request for the return of her security fee.Jeremy F*Vice PresidentVerity Property ManagementE: [redacted] @veritymgt.comP: 208-342-