Verizon Wireless - Midwest Region Headquarters

I had a positive experience at the store but extremely negative when dealing with Customer Service at Verizon Today we signed up three family members to have post paid phones with Verizon Previously we had a prepaid phone also with Verizon for the kids to use When we called Verizon Customer Care to set things for payment on the post paid and work through options on the prepaid they didn't have one person who could take care of both services Rather we had to work through the first person to set up the post paid and then he had to transfer to the prepaid area When we got to the prepaid area they said they could only refund the most recent payment and not the additional $left from the prior prepaid account Apparently that is the policy The suggestion they gave was to keep the phone active until the $was used up We don't need the phone active and are giving them additional business so why would a service that is not contractual be able to give us a proper credit After arguing for minutes and multiple requests to speak to a supervisor the associate got on a separate conversation with a supervisor and in less than a minute got back on and said they would refund that as wellImmediately after the call we tried to get on the website and lodge a concern about how difficult the process is there was no easy way to raise this issue Everything on the site related to Contact Us avoided raising concerns with Verizon billing but focused product service issues

I had a positive experience at the store but extremely negative when dealing with Customer Service at Verizon. Today we signed up three family members to have post paid phones with Verizon. Previously we had a prepaid phone also with Verizon for the kids to use. When we called Verizon Customer Care to set things for payment on the post paid and work through options on the prepaid they didn't have one person who could take care of both services. Rather we had to work through the first person to set up the post paid and then he had to transfer to the prepaid area. When we got to the prepaid area they said they could only refund the most recent payment and not the additional $8 left from the prior prepaid account. Apparently that is the policy. The suggestion they gave was to keep the phone active until the $8 was used up. We don't need the phone active and are giving them additional business so why would a service that is not contractual be able to give us a proper credit. After arguing for 10 minutes and multiple requests to speak to a supervisor the associate got on a separate conversation with a supervisor and in less than a minute got back on and said they would refund that as well. Immediately after the call we tried to get on the website and lodge a concern about how difficult the process is there was no easy way to raise this issue. Everything on the site related to Contact Us avoided raising concerns with Verizon billing but focused product service issues.