Vermont Electric Cooperative

This consumer's electrical power disconnected for non-payment on 9/27/ The total amount past due was $- this was the July bill of $(due date was 8/1/16) and the August of $(due date was 9/1/16) As per our Rules and Regulations with the State of Vermont Public Service Board as disconnection notice was mailed on 9/6/16- this notice provided the consumer with their total due, their past due, and what they needed to do (pay, make payment arrangements, etc) on or before 9/19/to avoid disconnection of their service on 9/20, 9/21, 9/22, 9/26, or 9/27/ This notice also explains the charges which will be assessed if the power is disconnected and that a security deposit may also be charged to reinstate service On 9/15/@ 9:37AM our automated phone system made a courtesy call to the phone number on file, urging the consumer to contact our office On 9/27/we had not received payment or contact from the member so the power was disconnected for non-payment The consumer contacted us at 10:53AM on 9/27/and we explained that we would need 1/of the $with arrangements and the deposit was waived A payment of $with arrangements on the balance at 11:09AM - the power was reconnected at 2:10PM same day.The charge for disconnection of power is $and the power for reconnection of power during business hours is $55.00; these fees are approved by the Vermont PSB These fees were valid and were billed to this consumer on their next billing statement.The consumer contact me times and left voice-mailsI returned her calls on 10/21/@ 8:23AM and again on 11/1/@ 12:14PM; both times explaining that these fees were valid and would not be waived AND leaving her my direct phone number and my office hours