Vermont Medical Sleep Disorders Center, Inc.

RE: complaint #[redacted] Dear Revdex.com, In responds to your Complaint #[redacted] I will give you the facts in the process of financials. Mr. [redacted] was set-up for treatment with a continues Positive airway Pressure (cPAP) unit with a service date of 6/11/2015. He returned the unit with a right to...

refuse as stated in patients’ bill of rights on 7/2/2015. Mr. [redacted] insurance [redacted] [redacted] was billed for dates of service 6/11/2015 — to — 7/12/2015 a month rental fee. Our contract with this insurer does not allow us to pro-rate short month. The one month rental from his insurance company allowed payment was $89.48. Payment received from [redacted] VT Federal was $62.63 leaving a co-pay of $26.84 to be paid by Mr. [redacted]. The only amount paid by his insurance for the CPAP unit for dates of service 6/11/2015 —to — 7/11/2015 was only $62.63. Other charges for the treatment with the CPAP unit was supporting supplies and a humidifier necessary for the treatment plan. The total insurance allowed for the one month was $586.57. The insurance paid $410.61 leaving a balance of $175.96 co-payment for Mr. [redacted] to pay. Our contracts with insurance companies including [redacted] does not allow us to write the co payments off for any reason without making and attempt to collect payment. It appears Mr. [redacted] is using the BBS to assist him in justifying why he should not pay his contracted co-pay with his insurance policy. Sincerely, Q~WWA f9. [redacted] President, VMSDC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Dear Revdex.com,Vermont medical responded to the complaint identifying two parts to the bill.  The first part is the rental fee of $89.48.  I have no issues with this portion of the bill.  The second part identified in the response was $589.57 for supporting supplies and a humidifier.  This portion of the bill was identified as "purchased" on the invoice.  I do not agree with this portion of the bill.  All of these items on the bill were returned to the company, therefore I should be receiving a credit for the returns.  These products were all returned in good working order and likely have been billed to another customer.  The response from Vermont Medical does not address the fact that I returned the supplies 2-3 weeks later and should be receiving a credit for the return.  Vermont Medical should also be issuing a credit to my insurance company for the amount charged for supplies that were returned to the company in good working order.   
[redacted]