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Vermont Wide Plank Flooring, LLC

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Reviews Vermont Wide Plank Flooring, LLC

Vermont Wide Plank Flooring, LLC Reviews (6)

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below NO shipment has arrived or notification of a tracking number for claimed shipment Response to Revdex.com, I have no way of knowing the date that Vermont Plank responded to the Revdex.comAs of today July I have not received any shipment of sealer and absolutely no correspondence from Vermont plank regarding a shipment in route to my residenceAt this point I’ll believe it when I see itI would appreciate if the Revdex.com can inform me of the so called shipment dateIf Vermont plank really shipped the gallon they referred to; please ask them for a tracking numberIF Vermont Plank can’t provide one; a no answer speaks for itself.I would like to thank all those at the Revdex.com for following thru on my complaint.Without the Revdex.com the consumer is at the mercy of venders such as Vermont Plank

We sent a sample of the customer's floor to a *** *** paint store to try and match the stain for the customerWe instructed the store which is in ***, NH to send it directly to the customerWe were billed by the paint store, and we paid to have this doneWhen we contacted the store they said they do not have tracking information since they sent is ***If the customer needs a replacement we can contact them againOrif the customer wanted to,he could simply bring a piece to a local paint store and we can reimburse him

Good Afternoon, First off, I would like to apologize for our lack of timely response The contact info associated with this account needs to be updated I will update that info separately. Mr*** called our office to inquire about getting stain to match his pre-finished
floor since it had been damaged by his contractor upon installation Since this floor was pre-finished at a finishing facility utilizing a UV cured aluminum oxide finish, it is not a finish that is available for consumer use It is applied through a manufacturing process We explained this to Mr*** and recommended that he bring a piece of his floor to a local retailer to get the closest match possible He was not satisfied with this response, so we had him send a piece of floor to us to try to do the matching for him We worked with our local retailer and matched as close as possible, then had a gallon sent to him

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
No shipment was ever received at silver streetAll shipments do have a tracking number from ***,*** or ***.The response from Vermont Plank is just another runaroundI have realized that Vermont Plank will assume no responsibility toward resolving my problem with their product.nce from Vermont Plank is just another runaround
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
NO shipment has arrived or notification of a tracking number for claimed shipment. 
Response to Revdex.com, I have no way of knowing the date that Vermont Plank responded to the Revdex.com. As of today July 15 2016 I have not received any shipment of sealer and absolutely no correspondence from Vermont plank regarding a shipment in route to my residence. At this point I’ll believe it when I see it. I would appreciate if the Revdex.com can inform me of the so called shipment date. If Vermont plank really shipped the gallon they referred to; please ask them for a tracking number. IF Vermont Plank can’t provide one; a no answer speaks for itself.I would like to thank all those at the Revdex.com for following thru on my complaint.Without the Revdex.com the consumer is at the mercy of venders such as Vermont Plank

Hello,This particular situation is very unfortunate, and all of us here at VT Plank are sorry for such an extended delay.  During the time this order was being manufactured and pre-finished, our entire manufacturing facility was in process of moving from Massachusetts to Vermont, a time in...

which the company went through a significant transition that threw many of our internal processes & schedules off balance.  Unfortunately, this was one of a handful of delays that occurred during this time.  We did take full responsibility for the delay and tried to come to a mutually agreeable solution, however, we could not find resolution that was satisfactory to the the customer. This resulted in the order being canceled and all money refunded.  Our manufacturing facility move is by no means an excuse, but it did create some chaos that unfortunately translated to some customer service challenges during that time. Thank you,[redacted] on behalf of [redacted]

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Address: 112 Hardwood Way, Brattleboro, Vermont, United States, 05301-2952

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