Initial Business Response / [redacted] (1000, 5, 2016/01/25) */ Contact Name and Title: [redacted] Dispatcher Contact Phone: (XXX)XXX-XXXX Contact Email: ***@vernsplumbing.net Customer called and requested service for a rental propertyI quoted him our rates of $per hour, hour minimum plus parts and materialHe then emailed me all his information and I called customer for his credit cardAfter diagnosing the unit, we called customer and he approved the repairHe was quoted 1/hour labor to install the limit switch of $plus tax and $to change filterOur time on site was from 2:24pm to 4:28pmThis included diagnosing and repairing unit We charged the two hours plus switch, and did not charge for the filter, although we did install a new oneMy email response to the customer was sent on Monday, January 4th at 3:51pmAt that time I explained to the customer that the limit switch we replaced had nothing to do with the motor that failedThe blower motor operates on a volt, whereas the switch operates on voltThe limit switch has nothing to do with the blower motorThe tenant at the property left before we were finished but another person at the home gave us access and it was heating when we leftThe motor failed due to lack of maintenance,a very dirty filter and very poor condition of the unitAlso the system is years old, and parts fail often in a unit of that ageWe would not of recommended changing the motor at that time because it was workingWe are willing to give the customer a credit of $47.50, which is the half hour labor he is disputing, but customer has stated he has disputed the charges on his credit card, and therefore we are unable to credit the card at this time Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I had never disputed the charge with my credit card authorityI simply said I decline charge on my credit card for $They can credit back or charge only parts + one and half of labor Final Business Response / [redacted] (4000, 9, 2016/02/01) */ We are willing to credit back the 1/hour charge to the customers credit card to resolve this issue Final Consumer Response / [redacted] (2000, 11, 2016/02/02) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 7, 2015/06/29) */
In response to case #XXXXXXXX:
Vern's Plumbing, Heating and Air Conditioning did speak with Mr***several times about this matterJose #is a new addition to our companyOnce we were aware of the invoice discrepancy, I
immediately spoke with Jose #72, that adding information after the fact is not our procedureThere was no intent to mislead MrJuarezPer Jose #72, MrJuarez was with #the entire time he was making repairs and was made aware of the issue with the motor as of 6/16/15, but MrJuarez declined the replacement of the motor at that timeThe labor time charged of hours would have been the same if we had completed all the repairs in the same day
If we make a mistake, we work with the customer for a solutionVern's Plumbing does not believe in any cover-upMrJuarez never mentioned anything about a labor adjustment in any of our conversations
Vern's Plumbing is willing to work with MrJuarez to come to an amicable solution regarding his complaintIf we had done the complete job in day we would have been on site a minimum of hoursWe would like to make an adjustment of 1/hours labor of $plus $for the 7.5UL run capacitor on Invoice XXXXXXThis would make a credit of $This would make the total labor charged to MrJuarez 1/hours for both visits
We spoke with Mr*** on Thursday, June 25th at 2:20pm and went over his concerns with him and presented the above bill adjustment, he said he would call us back
Sincerely,
*** ***
Initial Consumer Rebuttal /* (3000, 13, 2015/07/16) */
See attached
Final Business Response /* (4000, 24, 2015/08/14) */
Vern's Plumbing did dispute the credit card reversal and it was overturned and the payment was made to Vern's PlumbingThe scale issue has been addressed several times with Mr*** Vern's has made several attempts to settle this issueVern's Plumbing original credit offer of $is our standing offerAll other previous offers for settlement are void
Final Consumer Response /* (4200, 26, 2015/08/27) */
This is my responce to Vern's rebudle on 8/14/("Vern's Plumbing did dispute the credit card reversal and it was over turned and the payment was made to Vern's Plumbing")This statement was true at that timeI contacted Discover card because I received the same notification stating the monies was released too Vern'sI contacted Discover to discuss the letter and I was informed that the monies was paid out but then pulled back until further proff from Vern's was received from themSo as of today Aug 26,the monies are still being held outSince Vern's received reversal of payment it's seems they fill they were I the right and not willing to negotiateIm still willing to pay the sum of dollars which I believe is a fair amount to resolve this issue
Initial Business Response /* (1000, 5, 2016/01/25) */
Contact Name and Title: *** Dispatcher
Contact Phone: (XXX)XXX-XXXX
Contact Email: ***@vernsplumbing.net
Customer called and requested service for a rental propertyI quoted him our rates of $per hour, hour minimum plus
parts and materialHe then emailed me all his information and I called customer for his credit cardAfter diagnosing the unit, we called customer and he approved the repairHe was quoted 1/hour labor to install the limit switch of $plus tax and $to change filterOur time on site was from 2:24pm to 4:28pmThis included diagnosing and repairing unit
We charged the two hours plus switch, and did not charge for the filter, although we did install a new oneMy email response to the customer was sent on Monday, January 4th at 3:51pmAt that time I explained to the customer that the limit switch we replaced had nothing to do with the motor that failedThe blower motor operates on a volt, whereas the switch operates on voltThe limit switch has nothing to do with the blower motorThe tenant at the property left before we were finished but another person at the home gave us access and it was heating when we leftThe motor failed due to lack of maintenance,a very dirty filter and very poor condition of the unitAlso the system is years old, and parts fail often in a unit of that ageWe would not of recommended changing the motor at that time because it was workingWe are willing to give the customer a credit of $47.50, which is the half hour labor he is disputing, but customer has stated he has disputed the charges on his credit card, and therefore we are unable to credit the card at this time
Initial Consumer Rebuttal /* (3000, 7, 2016/01/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I had never disputed the charge with my credit card authorityI simply said I decline charge on my credit card for $They can credit back or charge only parts + one and half of labor
Final Business Response /* (4000, 9, 2016/02/01) */
We are willing to credit back the 1/hour charge to the customers credit card to resolve this issue
Final Consumer Response /* (2000, 11, 2016/02/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2016/01/25) */ Contact Name and Title: [redacted] Dispatcher Contact Phone: (XXX)XXX-XXXX Contact Email: ***@vernsplumbing.net Customer called and requested service for a rental propertyI quoted him our rates of $per hour, hour minimum plus parts and materialHe then emailed me all his information and I called customer for his credit cardAfter diagnosing the unit, we called customer and he approved the repairHe was quoted 1/hour labor to install the limit switch of $plus tax and $to change filterOur time on site was from 2:24pm to 4:28pmThis included diagnosing and repairing unit We charged the two hours plus switch, and did not charge for the filter, although we did install a new oneMy email response to the customer was sent on Monday, January 4th at 3:51pmAt that time I explained to the customer that the limit switch we replaced had nothing to do with the motor that failedThe blower motor operates on a volt, whereas the switch operates on voltThe limit switch has nothing to do with the blower motorThe tenant at the property left before we were finished but another person at the home gave us access and it was heating when we leftThe motor failed due to lack of maintenance,a very dirty filter and very poor condition of the unitAlso the system is years old, and parts fail often in a unit of that ageWe would not of recommended changing the motor at that time because it was workingWe are willing to give the customer a credit of $47.50, which is the half hour labor he is disputing, but customer has stated he has disputed the charges on his credit card, and therefore we are unable to credit the card at this time Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I had never disputed the charge with my credit card authorityI simply said I decline charge on my credit card for $They can credit back or charge only parts + one and half of labor Final Business Response / [redacted] (4000, 9, 2016/02/01) */ We are willing to credit back the 1/hour charge to the customers credit card to resolve this issue Final Consumer Response / [redacted] (2000, 11, 2016/02/02) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 7, 2015/06/29) */
In response to case #XXXXXXXX:
Vern's Plumbing, Heating and Air Conditioning did speak with Mr***several times about this matterJose #is a new addition to our companyOnce we were aware of the invoice discrepancy, I
immediately spoke with Jose #72, that adding information after the fact is not our procedureThere was no intent to mislead MrJuarezPer Jose #72, MrJuarez was with #the entire time he was making repairs and was made aware of the issue with the motor as of 6/16/15, but MrJuarez declined the replacement of the motor at that timeThe labor time charged of hours would have been the same if we had completed all the repairs in the same day
If we make a mistake, we work with the customer for a solutionVern's Plumbing does not believe in any cover-upMrJuarez never mentioned anything about a labor adjustment in any of our conversations
Vern's Plumbing is willing to work with MrJuarez to come to an amicable solution regarding his complaintIf we had done the complete job in day we would have been on site a minimum of hoursWe would like to make an adjustment of 1/hours labor of $plus $for the 7.5UL run capacitor on Invoice XXXXXXThis would make a credit of $This would make the total labor charged to MrJuarez 1/hours for both visits
We spoke with Mr*** on Thursday, June 25th at 2:20pm and went over his concerns with him and presented the above bill adjustment, he said he would call us back
Sincerely,
*** ***
Initial Consumer Rebuttal /* (3000, 13, 2015/07/16) */
See attached
Final Business Response /* (4000, 24, 2015/08/14) */
Vern's Plumbing did dispute the credit card reversal and it was overturned and the payment was made to Vern's PlumbingThe scale issue has been addressed several times with Mr*** Vern's has made several attempts to settle this issueVern's Plumbing original credit offer of $is our standing offerAll other previous offers for settlement are void
Final Consumer Response /* (4200, 26, 2015/08/27) */
This is my responce to Vern's rebudle on 8/14/("Vern's Plumbing did dispute the credit card reversal and it was over turned and the payment was made to Vern's Plumbing")This statement was true at that timeI contacted Discover card because I received the same notification stating the monies was released too Vern'sI contacted Discover to discuss the letter and I was informed that the monies was paid out but then pulled back until further proff from Vern's was received from themSo as of today Aug 26,the monies are still being held outSince Vern's received reversal of payment it's seems they fill they were I the right and not willing to negotiateIm still willing to pay the sum of dollars which I believe is a fair amount to resolve this issue
Initial Business Response /* (1000, 5, 2016/01/25) */
Contact Name and Title: *** Dispatcher
Contact Phone: (XXX)XXX-XXXX
Contact Email: ***@vernsplumbing.net
Customer called and requested service for a rental propertyI quoted him our rates of $per hour, hour minimum plus
parts and materialHe then emailed me all his information and I called customer for his credit cardAfter diagnosing the unit, we called customer and he approved the repairHe was quoted 1/hour labor to install the limit switch of $plus tax and $to change filterOur time on site was from 2:24pm to 4:28pmThis included diagnosing and repairing unit
We charged the two hours plus switch, and did not charge for the filter, although we did install a new oneMy email response to the customer was sent on Monday, January 4th at 3:51pmAt that time I explained to the customer that the limit switch we replaced had nothing to do with the motor that failedThe blower motor operates on a volt, whereas the switch operates on voltThe limit switch has nothing to do with the blower motorThe tenant at the property left before we were finished but another person at the home gave us access and it was heating when we leftThe motor failed due to lack of maintenance,a very dirty filter and very poor condition of the unitAlso the system is years old, and parts fail often in a unit of that ageWe would not of recommended changing the motor at that time because it was workingWe are willing to give the customer a credit of $47.50, which is the half hour labor he is disputing, but customer has stated he has disputed the charges on his credit card, and therefore we are unable to credit the card at this time
Initial Consumer Rebuttal /* (3000, 7, 2016/01/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I had never disputed the charge with my credit card authorityI simply said I decline charge on my credit card for $They can credit back or charge only parts + one and half of labor
Final Business Response /* (4000, 9, 2016/02/01) */
We are willing to credit back the 1/hour charge to the customers credit card to resolve this issue
Final Consumer Response /* (2000, 11, 2016/02/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)