Vernon Volkswagen

Upon receiving my brand new vehicle (9/30) before I even pulled off the lot, I noticed a tear/puncture in my passenger seat. Before leaving with the car, I made my salesman aware and was told I would get a call back. After getting the call back, I was offered that the seat would be repaired. I think that's unprofessional and unacceptable when purchasing a new car. New cars have no damage, and the customer should not have to wait for an answer on if a seat with no damage can replace the damaged one.

After leaving the dealership and going home a few miles up the road, I noticed a dent in the passenger side door, so I went back down immediately and that was documented. I have since been offered the resolution of scheduling an appointment with the dent guy at Vernon Volkswagen at no cost to me, which was appreciated, but I am still waiting multiple business days for the confirmation for the date I selected.

Not only did I buy a new car, but I got my mom to buy a brand new car the very same day. I traded in a car I just plain didn't like and came back to Vernon Volkswagen from previously buying a 2017 car from the same location in Vernon, CT.

All I want is a new seat, not a repaired one, and to be 100% happy with the car I drive every day, and as of now I feel less than that. I've been calling for an answer for a week and a half with no solution yet. I feel like I'm getting the runaround because they don't want to make things right.