Initial Business Response /* (1000, 5, 2016/01/25) */
Contact Name and Title: [redacted] Dispatcher
Contact Phone: (XXX)XXX-XXXX
Contact Email: [redacted]@vernsplumbing.net
Customer called and requested service for a rental property. I quoted him our rates of $95.00 per hour, 1 hour minimum plus...
parts and material. He then emailed me all his information and I called customer for his credit card. After diagnosing the unit, we called customer and he approved the repair. He was quoted 1 1/2 hour labor to install the limit switch of $59.11 plus tax and $3.00 to change filter. Our time on site was from 2:24pm to 4:28pm. This included diagnosing and repairing unit.
We charged the two hours plus switch, and did not charge for the filter, although we did install a new one. My email response to the customer was sent on Monday, January 4th at 3:51pm. At that time I explained to the customer that the limit switch we replaced had nothing to do with the motor that failed. The blower motor operates on a 240 volt, whereas the switch operates on 24 volt. The limit switch has nothing to do with the blower motor. The tenant at the property left before we were finished but another person at the home gave us access and it was heating when we left. The motor failed due to lack of maintenance,a very dirty filter and very poor condition of the unit. Also the system is 33 years old, and parts fail often in a unit of that age. We would not of recommended changing the motor at that time because it was working. We are willing to give the customer a credit of $47.50, which is the half hour labor he is disputing, but customer has stated he has disputed the charges on his credit card, and therefore we are unable to credit the card at this time.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I had never disputed the charge with my credit card authority. I simply said I decline charge on my credit card for $253.86. They can credit back or charge only parts + one and half of labor.
Final Business Response /* (4000, 9, 2016/02/01) */
We are willing to credit back the 1/2 hour charge to the customers credit card to resolve this issue.
Final Consumer Response /* (2000, 11, 2016/02/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2016/01/25) */
Contact Name and Title: [redacted] Dispatcher
Contact Phone: (XXX)XXX-XXXX
Contact Email: [redacted]@vernsplumbing.net
Customer called and requested service for a rental property. I quoted him our rates of $95.00 per hour, 1 hour minimum plus...
parts and material. He then emailed me all his information and I called customer for his credit card. After diagnosing the unit, we called customer and he approved the repair. He was quoted 1 1/2 hour labor to install the limit switch of $59.11 plus tax and $3.00 to change filter. Our time on site was from 2:24pm to 4:28pm. This included diagnosing and repairing unit.
We charged the two hours plus switch, and did not charge for the filter, although we did install a new one. My email response to the customer was sent on Monday, January 4th at 3:51pm. At that time I explained to the customer that the limit switch we replaced had nothing to do with the motor that failed. The blower motor operates on a 240 volt, whereas the switch operates on 24 volt. The limit switch has nothing to do with the blower motor. The tenant at the property left before we were finished but another person at the home gave us access and it was heating when we left. The motor failed due to lack of maintenance,a very dirty filter and very poor condition of the unit. Also the system is 33 years old, and parts fail often in a unit of that age. We would not of recommended changing the motor at that time because it was working. We are willing to give the customer a credit of $47.50, which is the half hour labor he is disputing, but customer has stated he has disputed the charges on his credit card, and therefore we are unable to credit the card at this time.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I had never disputed the charge with my credit card authority. I simply said I decline charge on my credit card for $253.86. They can credit back or charge only parts + one and half of labor.
Final Business Response /* (4000, 9, 2016/02/01) */
We are willing to credit back the 1/2 hour charge to the customers credit card to resolve this issue.
Final Consumer Response /* (2000, 11, 2016/02/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)