Date: Mon, Sep 11, 2017 at 1:12 PMSubject: RE: ** [redacted] Complaint ([redacted])In response to [redacted]’s question within the body of the complaint, “Why was my warranty not covered at Lindsay”, I reply as follows: Mr. [redacted] had repairs done in Chicago prior to coming to Lindsay Cadillac. The repair...
was done (in Chicago) and done improperly due to the fact that the Oil Filter wasn’t properly tightened allowing his vehicle to leak oil on his way to Virginia. This is the reason the repair wasn’t covered. Please keep in mind that Mr. [redacted] authorized and approved all work performed by Lindsay Cadillac. Perhaps Mr. [redacted] should go back to [redacted] who did the initial work on the vehicle and ask for the refund.Thank you, Tim R
Brenda,Nearly 2 months have passed since my response to [redacted]'s complaint. We, Lindsay Cadillac which includes Danny D[redacted], maintain our stance that this is the car that [redacted] picked out. He would have noticed if the vehicle had a blind spot monitor or not on the way home since it is a "blinking light"! When he came back to the dealership he was given options to pay more for an "upgraded" vehicle and he chose not to do. Simple as that. Danny is sitting in front of me now as I write this response and he agrees with the facts presented here now, and, to our initial response.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
I received the package from [redacted] with the documents for the purchase. But there was no CHECK in the package.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please see text below.
Regards,...
[redacted] From: [redacted] <[redacted].com>Date: Sat, Jan 23, 2016 at 7:58 AMSubject: [redacted] - REFUND RECEIVED REGARDING CLAIM #[redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Cc: [redacted] <[redacted]@lindsaycadillac.com>, [redacted] <[redacted].com>Good Morning [redacted],I spoke with Ms. W[redacted] from Lindsay Cadillac regarding my battery refund on Thursday, January 21, 2016. She was very understanding and quickly took my credit card information to start the refund process. On today Saturday, January 23, 2016, the full refund amount has posted to my NFCU account. Please consider my case satisfied. I'm pleased with the outcome and it can be closed. I appreciate your assistance. Best,[redacted]
06/26/2015I am writing this letter in response to complaint #[redacted], [redacted]. I have interviewed all parties involved this is our statement of events:[redacted] first contacted Ian W[redacted] (Sales Manager) via phone sometime in the latter part of May 2015. He was unable to take his call so...
he left a message on his voicemail. Due to his ([redacted]) previous relationship with the client he asked lan to give him a call back at his leisure. He wanted to discuss a Blue [redacted] he spotted in our inventory. As the day progressed Ian was still unable to return his phone call so he passed his information over to Danny D[redacted] (Salesperson) and explained the relationship between them as Ian was his salesperson on his last Cadillac purchased here at Lindsay Cadillac, Danny called him and after a few phone calls back and forth he was successful at setting an appointment with [redacted] to come in on the 28 on the Blue [redacted] he ([redacted]) had selected.On May 28 [redacted] came in to the dealership and Danny showed him the Blue [redacted] he selected. The car was currently sitting on the showroom floor with [redacted] wheels so Danny brought down a similar car from the lot that did not have the upgraded wheels. Both [redacted] and his wife drove the car while Ian appraised their trade. When all parties return to the dealership we started to negotiate the price on the Blue [redacted] on the showroom with the [redacted] wheels. Danny D[redacted], as he does almost 100% of the time took the window sticker from the car and placed it in front of [redacted] to review. This MSRP sticker showed the equipment on the car he chose. After all parties agreed on the figure Ian had one of the porters take the car off the showroom for [redacted] to drive before he signed paper work. While waiting for the finance officer to complete all the paper work Ian finally had a chance to come and talk to **. and [redacted] for the first time during the entire process. He apologized to both he and his wife that he was unable to come say hello up until this point.On June 1 [redacted] called Danny and asked if the car [redacted] chose was equipped with a Blind Side Monitor. The car that [redacted] chose was a Luxury Pkg, and did not have the driver awareness package which is extra. This is the first time that this option was brought up. At this point the car he bought already had over 300 plus miles and was already titled and the deal was at the bank and finalized, Danny had let [redacted] that we could install an aftermarket Blindside Monitor at extra cost but [redacted] didn't want his car cut and modified.Around June 2nd, a day or so passed while Ian tried to locate the identical car with side blind monitor from another dealer. He located a car and had Danny reviewed the car and its equipment with [redacted] over the phone. [redacted] agreed that that car would work. Ian then discussed with Danny and Jim R[redacted] (General Sales Manager) the specifics on the situation and they started working on the numbers together. They think the difference in cost was roughly $6,000 since the vehicle he now wanted was more expensive and [redacted]s's vehicle now had depreciation. Half of the being deprecation was MD taxes and Tags applied to the initial purchase. At first [redacted] was pleased with these figures. It wasn't until a little later in that day we found out [redacted] was under the impression we were upgrading him to a “Premium' model (which is the next step above Luxury) trim level for $6,000. He was not pleased by this. The last phone call Danny had with the [redacted] was with him being upset about the numbers and both parties said a mutual goodbye with no resolution. A week or so had passed since any contact with [redacted] we then received this letter (attached) from the Revdex.com.At no time was [redacted] ever promised by any employee here at Lindsay Cadillac that his vehicle had a Blind Spot Monitor in it. Our resolution to this issue is to extend our offer of a trade-difference of $6000 to put him into a luxury model with Blind Side Monitors. This includes his depreciation on trade-in, taxes and taxes on the new transaction.I hope this clears up any misunderstandings or confusion regarding this transaction.Sincerely,Tim R General Manager
[redacted] brought her vehicle in for service on 08/11/2017 at 12:52 and departed an hour later at 1:54 She was checked in by Nicholas H[redacted]. She asked for an oil change and that diagnose of a running fan. She agreed to the charge for the oil change, with her initials, but declined the...
diagnostic charge. She signed at the bottom of the sheet attesting to the damage on the vehicle, giving us permission to work on the vehicle and releasing us of all responsibility for the her personal property in the vehicle. We cannot speak to the loss of [redacted]’s diamonds but we do strongly suggest that she contact local law enforcement and ask to have an investigation opened. Our staff is happy to cooperate in the answering any questions. Please see the PDF attachment with [redacted]’s signature on two different documents releasing Lindsay Cadillac of any responsibility for the personal property that she might or might not have left in it.
To whom it may concern:I am attaching correspondence between [redacted], Lindsay Cadillac's Asst. Service [redacted] which will show no reason to adjust [redacted]'s service bill. The estimate was sent to [redacted] via email and [redacted] replied with authorization, albeit reluctantly, to proceed...
with said repair.There will be no adjustment to his bill.Thank you.Tim R[redacted] (General Manager)
Date: Mon, Sep 11, 2017 at 1:12 PMSubject: RE: ** [redacted] Complaint ([redacted])In response to [redacted]’s question within the body of the complaint, “Why was my warranty not covered at Lindsay”, I reply as follows: Mr. [redacted] had repairs done in Chicago prior to coming to Lindsay Cadillac. The repair...
was done (in Chicago) and done improperly due to the fact that the Oil Filter wasn’t properly tightened allowing his vehicle to leak oil on his way to Virginia. This is the reason the repair wasn’t covered. Please keep in mind that Mr. [redacted] authorized and approved all work performed by Lindsay Cadillac. Perhaps Mr. [redacted] should go back to [redacted] who did the initial work on the vehicle and ask for the refund.Thank you, Tim R
Brenda,Nearly 2 months have passed since my response to [redacted]'s complaint. We, Lindsay Cadillac which includes Danny D[redacted], maintain our stance that this is the car that [redacted] picked out. He would have noticed if the vehicle had a blind spot monitor or not on the way home since it is a "blinking light"! When he came back to the dealership he was given options to pay more for an "upgraded" vehicle and he chose not to do. Simple as that. Danny is sitting in front of me now as I write this response and he agrees with the facts presented here now, and, to our initial response.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
I received the package from [redacted] with the documents for the purchase. But there was no CHECK in the package.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please see text below.
Regards,...
[redacted] From: [redacted] <[redacted].com>Date: Sat, Jan 23, 2016 at 7:58 AMSubject: [redacted] - REFUND RECEIVED REGARDING CLAIM #[redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Cc: [redacted] <[redacted]@lindsaycadillac.com>, [redacted] <[redacted].com>Good Morning [redacted],I spoke with Ms. W[redacted] from Lindsay Cadillac regarding my battery refund on Thursday, January 21, 2016. She was very understanding and quickly took my credit card information to start the refund process. On today Saturday, January 23, 2016, the full refund amount has posted to my NFCU account. Please consider my case satisfied. I'm pleased with the outcome and it can be closed. I appreciate your assistance. Best,[redacted]
06/26/2015I am writing this letter in response to complaint #[redacted], [redacted]. I have interviewed all parties involved this is our statement of events:[redacted] first contacted Ian W[redacted] (Sales Manager) via phone sometime in the latter part of May 2015. He was unable to take his call so...
he left a message on his voicemail. Due to his ([redacted]) previous relationship with the client he asked lan to give him a call back at his leisure. He wanted to discuss a Blue [redacted] he spotted in our inventory. As the day progressed Ian was still unable to return his phone call so he passed his information over to Danny D[redacted] (Salesperson) and explained the relationship between them as Ian was his salesperson on his last Cadillac purchased here at Lindsay Cadillac, Danny called him and after a few phone calls back and forth he was successful at setting an appointment with [redacted] to come in on the 28 on the Blue [redacted] he ([redacted]) had selected.On May 28 [redacted] came in to the dealership and Danny showed him the Blue [redacted] he selected. The car was currently sitting on the showroom floor with [redacted] wheels so Danny brought down a similar car from the lot that did not have the upgraded wheels. Both [redacted] and his wife drove the car while Ian appraised their trade. When all parties return to the dealership we started to negotiate the price on the Blue [redacted] on the showroom with the [redacted] wheels. Danny D[redacted], as he does almost 100% of the time took the window sticker from the car and placed it in front of [redacted] to review. This MSRP sticker showed the equipment on the car he chose. After all parties agreed on the figure Ian had one of the porters take the car off the showroom for [redacted] to drive before he signed paper work. While waiting for the finance officer to complete all the paper work Ian finally had a chance to come and talk to **. and [redacted] for the first time during the entire process. He apologized to both he and his wife that he was unable to come say hello up until this point.On June 1 [redacted] called Danny and asked if the car [redacted] chose was equipped with a Blind Side Monitor. The car that [redacted] chose was a Luxury Pkg, and did not have the driver awareness package which is extra. This is the first time that this option was brought up. At this point the car he bought already had over 300 plus miles and was already titled and the deal was at the bank and finalized, Danny had let [redacted] that we could install an aftermarket Blindside Monitor at extra cost but [redacted] didn't want his car cut and modified.Around June 2nd, a day or so passed while Ian tried to locate the identical car with side blind monitor from another dealer. He located a car and had Danny reviewed the car and its equipment with [redacted] over the phone. [redacted] agreed that that car would work. Ian then discussed with Danny and Jim R[redacted] (General Sales Manager) the specifics on the situation and they started working on the numbers together. They think the difference in cost was roughly $6,000 since the vehicle he now wanted was more expensive and [redacted]s's vehicle now had depreciation. Half of the being deprecation was MD taxes and Tags applied to the initial purchase. At first [redacted] was pleased with these figures. It wasn't until a little later in that day we found out [redacted] was under the impression we were upgrading him to a “Premium' model (which is the next step above Luxury) trim level for $6,000. He was not pleased by this. The last phone call Danny had with the [redacted] was with him being upset about the numbers and both parties said a mutual goodbye with no resolution. A week or so had passed since any contact with [redacted] we then received this letter (attached) from the Revdex.com.At no time was [redacted] ever promised by any employee here at Lindsay Cadillac that his vehicle had a Blind Spot Monitor in it. Our resolution to this issue is to extend our offer of a trade-difference of $6000 to put him into a luxury model with Blind Side Monitors. This includes his depreciation on trade-in, taxes and taxes on the new transaction.I hope this clears up any misunderstandings or confusion regarding this transaction.Sincerely,Tim R General Manager
[redacted] brought her vehicle in for service on 08/11/2017 at 12:52 and departed an hour later at 1:54 She was checked in by Nicholas H[redacted]. She asked for an oil change and that diagnose of a running fan. She agreed to the charge for the oil change, with her initials, but declined the...
diagnostic charge. She signed at the bottom of the sheet attesting to the damage on the vehicle, giving us permission to work on the vehicle and releasing us of all responsibility for the her personal property in the vehicle. We cannot speak to the loss of [redacted]’s diamonds but we do strongly suggest that she contact local law enforcement and ask to have an investigation opened. Our staff is happy to cooperate in the answering any questions. Please see the PDF attachment with [redacted]’s signature on two different documents releasing Lindsay Cadillac of any responsibility for the personal property that she might or might not have left in it.
To whom it may concern:I am attaching correspondence between [redacted], Lindsay Cadillac's Asst. Service [redacted] which will show no reason to adjust [redacted]'s service bill. The estimate was sent to [redacted] via email and [redacted] replied with authorization, albeit reluctantly, to proceed...
with said repair.There will be no adjustment to his bill.Thank you.Tim R[redacted] (General Manager)