Veronica Kumpf CPA

Complaint: ***
I am rejecting this response because:In our opinion, the business response from Mr*** and RCM is unacceptableWe have reviewed our contract with Mr*** and RCM, and we cannot find support for many of Mr***’s claims in our contractAdditionally we would remind Mr*** that there is no reason to insult us personally We have no record of correspondence from Mr*** dated March 9th, and have no idea what “The mrscalled and asked me to deal with her and all would be fine,” is referring toIn any case neither my wife nor I agreed to pay Mr*** or RCM $1,on March 9th.We will not sign a release form to RCM for the windows, as 1) there is nothing forbidding taking possession of materials in the contract and 2) there is no waiver requirement in the contract if we decide to do soWe paid for the windows on Mr***’s and RCM’s behalf, and took delivery for them at my own personal expenseIt is our opinion that Mr*** and RCM bear any and all responsibility for errors in window measurement and costs to rectify, as it was he and RCM which submitted the designs and measurements to the manufacturerOther than arranging for payment, we as homeowners had no communication with *** ***t regarding our windowsMr*** and RCM will need to perform any necessary work at his and RCM’s expense to rectify this issue, we are not agreeing to increase the contract price for this issue.We are not agreeing to any changes to our contract, which Mr*** is attempting to force on us in his response below, or agreeing to any of his below demands in any wayI’ve attached our current contract and amendments with RCM, and we will not be deviating from this contract in any formWe suggest that Mr*** promptly get back to work so that he can collect the remainder of his agreed-upon fee based on contracts he has signed with usAny additional extended absences by Mr*** and RCM from this point will be treated as potential jobsite abandonment and as breach of our contract with Mr*** and RCMWe have been very flexible with Mr*** and RCM over the past nine monthsI would like to point out that, when he began work in July 2016, he indicated that our job would be completed within four to six weeksAt this point, all we want is for our project to be completedWe would remind Mr*** that we are in full compliance in our contract with him and RCM. I have attached our signed contract with Mr*** and RCM, which bear both his and our signaturesTo our knowledge, this represents everything we have signed with Mr*** and RCM.As a final reminder, we will not be issuing any further payment to Mr*** or RCM until our project is 100% complete
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
We accept Mr***’s and RCM’s resignation, and agree to terminate any and all contracts or agreements with Mr*** and RCM, whether verbal or oral, effective immediately I would like to clarify that we are not in any way liable for Mr***’s or RCM’s legal fees
Sincerely,
*** ***

Mr***, It has come to my attention that you feel it necessary to complainYou have full right too, and have exercised this right, continuouslyThe complaint has led us here, my friendIt is at this time, I give notice of contract retraction and dissolution of agreementThis notification supersedes all other offers, agreements, (verbal or written) contract stipulation and moneys pertaining to said agreements, contracts or negotiations between RCM Construction and Remodel LLC and the project at *** *** *** *** ** ***Suspended and forfeited at this time by RCM Construction and Remodel LLC, due to irreconcilable differences as to my project procedure and proposalMeaning, No, further pursuit of any contract stipulation, agreement, or deed will be performed by us, RCM Construction and Remodel LLC, from this point, forwardDue to the recent accusations, I feel it important to describe my opinion and point of view, then bid you good dayFor the sake of my reputation and the people I employ, I find your contact with the Revdex.com an attack on said reputation, and a perfect reason for retraction of the contract and dissolution of agreements in question Mr***, I received your recent contract non agreement from the Revdex.com, for new discoveryThe agreement is clear that no funds will be provided under our existing contract definitionDefinition has changed, so has the agreement, I notified you on Tuesday 3/28/of the new proposalI take from the notification of the Revdex.com, that you declined to agreeAnd therefore concludes our businessIt does state in our agreement that all changes be done in writingWhen the time to reconstruct our amended agreement took place, 1/20/My time to notify you fell on Mondays business, you notified the Revdex.com on that very MondayCausing retraction of all agreements from here forthYour project has grown in scope, since project inceptionChanges of mind, direction and special order items that needed returned, as well as special items that need to be ordered, by youAt this timeAs well as points of view and job direction not to forget recent discovery of additional works needing to be performed do have a tendency to alter time linesI have other contracts and business as well as a life to support while we wait for your projectThis isn't the DIY channelI am the producer and director as well as the editing room.I've waited over months for a window order by youWithout a draw“you haven't paid for my time here”I stated clearly on March 9th 2017, in textQuote: “There is a $charge for being any part of the humor associated with the state of your window project at this timeMy time and effort will be paid for.” At that time, I also stated clearly, “that it had been three weeks to this point”It has been three weeks since thenMrs*** texted me stating that you would not purchase the windows until you heard from meWhile I'm on other projects, out of cell phone rangeI personally brought you, the price sheet for inspection, and waited for you to make a decisionIt was a week later when I was informedContinuously asking when would I be returningBut no funds accessible for my time I have a business to runYour indecision plays a big part in time tables, and we don't work weekends for you Mr***Other contracts have been on hold, other contracts need my absolute attention as wellI don't work for you my friend, I work for RCM Construction and Remodel LLCI'm under contractJust like the one i'm retracting and dissolving right now In your complaint you stated that we left unannounced on Friday March 24th UntrueWe were there, two representatives of RCM Construction and Remodel LLCWith toolsAnd materialYou are notified today, we will not be backMrs*** was told at the time, approxo'clock am Friday March 24th 2017, (at the time, notifying me that you had not conceded in producing a draw for conditions on your project), that we would work until all material was exhausted, then we would be leavingAt o'clock pm (Friday March 24th)That very thing happenedAll material exhausted at the completion of window installationNo money for the labor provided to RCM Construction and Remodel, for the days before, that installed to fruition (9) windowsIn good faithAnd coincidentally, We built out, wrapped, taped and two coated (9) windows without contract, installed nine vents without contract stipulation as wellCaulked and touched up paintNo moneys for the work to comeNo access to supplies, no contract, all in good faith of our relationship with youOn Friday March 24th Now thisNo body abandoned their post, Mr***, only youWe walked off, when we were doneWe have other clients to work withOther contract to honer“If your going to handle purchase and delivery you need to make sure all that is needed is providedIf you have to ask meAnd I have to be involved"“it costs money”The moneys described “You're supplying”, everything.The only force is you Mr*** with your fists clinched demanding me to keep goingNon compliance or contribution, acting as though you didn't know after being informed weeks before, ( March 9th 2017) by RCM Construction and Remodel, of changes to our expectations for protection of project, contract, agreement, and eight months of work(which you have occupied in it's entirety), after texting and calling to know my arrival timeIs unacceptableIf you didn't know, Mr***, you better check your wifes phone text from me(to be attached if need be) Friday March 24th 2017, you made it clear the extra work should be done for freeYou think, as described to the Revdex.com, that the new discovery should be absorbed by RCM Construction and RemodelIt is at this time, contract resolution and alteration, now in retraction and us leaving with out much to say, take placeI do not work weekends on your project Mr***Your outburst, rage and deformation of character statements alone (made on January 14th 2017), and you alone, constituted the new rule on your project(agreed upon at time of new contract signing on January 20th 2017, literally having to be spoken out loud)."this constitutes breach", of said contractI haven't got passed you yet! The last time we didn't work a weekend for you Mr***, you took it upon yourself to hire another plumber to come on my project“on a weekend”Behind all conversationOnly for you, with your vulgarity, Mr*** to come down on RCM, on the following Saturday morning, while I'm looking for problems with your plumbing finding nothing more than manufacturers issueOn my knees in your kitchen and you verbally driving your child to cry and me from my project in complete dismay of your wife, Mrs***This alone too, was cause for retraction and your project came to a screaming haltAnd here you are demanding againI overlooked that Mr***, at Mrs***'s requestNow you insinuate I'm forcing my way on to your project? The patch work is new discoveryIt cost money to remedyTrying to stay a *** of this project has led to this, months long delays and non paymentNow, please find my replacementThis after (2) months of waiting for window decision and negotiating with sellers to provide the best, most efficient, cost effective representation by myself on your behalf, for freeAgain, above and beyond contract descriptionOnly to be met with insults and derogatory remark, towards myself and my colleaguesNow the Revdex.com I was present throughout the entire window purchase/installation process as well as every task on that project Mr***, accountable as usual, working hard to get doneAfter all involvedMy hand guided my labor force, at $an hour to produce a wonderful environment for you and yoursIn two short daysGoing beyond contract stipulation as I have done in the entirety of this contractFor this, you still have some reason to complainI asked nothing from you but to honor your project and the work performed thereAt no time did we, me or RCM ever go over budgetWere not over budget nowOnly extra work (unforeseen) unpaidDelayed(you are definitely involved)This is not about fraud, This is not about shabby workThis is not being forcefulThis is as business dictatesAfter building what I said I wouldAnd finding moreThe time taken here provides no joy or paymentTo go on, Liable isResponsibilityIf my name is on the responsibility, I will take full controlThis project is in the touch up and warranty stage, the only thing left on contract stipulation is the windowsI have been accused of owning this project up to hereYou Mr*** demand it now“You pulling the steering wheel has us burned up in the ditch”Nice goingThe windows needed to be inspected before acceptingRCM Construction did no such thingYou take full, responsibilityThis is not an ultimatum, it is, an addendumI installed half the window order at present, at the time of departure there were no other windows on this project“If your going to run with big dogs” Mr***, you sign the papers“if your not”, go get someone elseNo pressureI have made this comment before, I mean it nowThe money to final your contract has never left your side and neither has the beautiful project outcome providedYour project is out of moneyIf it isn'tI end this agreement due to obstructionAnd forfeit all moneys dueYou control the money ”we didn't work the weekend”, Mr***, you notified the Revdex.com on Monday March 27th Your a real piece of work Me, I'm a real hard working piece tooAll agreements with you stop here and NowI control the laborThis is not the *** construction and remodel group You are notified here, on March 29th All offers, agreements and moneys pertaining to said agreements, contracts or negotiations are suspended, forfeited at this time by RCM Construction and Remodel LLC, due to irreconcilable differences as to my project procedure or affiliation and delayMeaning, No, further pursuit of any contract stipulation, agreement, or deed will be performed by us, RCM Construction and Remodel LLC, from this point, forwardAny work describe in contract, not paid for will not be warranted Let me be clear, Any further contact by you will warrant legal representation, all moneys needed for legal arbitration, or representation between RCM Construction and Remodel LLC, and the ***s @ *** *** *** *** *** ***, pertaining to contract and contract stipulation will be provided by you Mr***, you are notified(Now you will find out how much I saved you and you will pay them)All labor is paid in full, all material is paid in fullAt this time RCM Construction and Remodel LLC reserves the right to decline any service any obligation or responsibility as described in said contract at *** *** *** *** ** *** signed by you, due to irreconcilable differences as to my project procedure or proposal and conflict of interestNo moneys have been describe for delayAnd i'm just not interested My attorney has been notified as described in the text on the March 9th Our business here is complete and finalWe appreciate your business, it has been a pleasure Good Day,*** ***RCM Construction and Remodel LLC

Complaint: ***
I am rejecting this response because:my husband and I have have been very patient with *** On days he said he was going to be there we left the door open or someone was *** We trusted his expertise when it came to design therefore leading to slight changes in the design (the glass block was the only design change we made) This project was to only take maybe months according to RNdy and it didn't get almost finished until months later *** was inconsistent in showing up for the job and he blames his personal problems on us I understand he was going through a tough time but he did have a job to do and to keep us informed of whether he was coming that day or not.in addition to the one design change hevean into some complications (water and electrical in the way, he moved insulation causing the pipe to freeze, and a pipe had to be adjusted that misaligned). as for his interpretation on the hinge and tile, our personal loss few is none of his business and we have been very careful about the door opening and closing the diir *** has promised he wanted to complete the job and we are still waiting on the register he promised. as for both duet, he did not keep us in the loop on where we stood when asked he said we were still within budget We negotiated the final cost and write him a check.I just like him to come fix the probkem, I have the materials he just needs to come and fix it.
Sincerely,
*** ***

Tell us why here...the customer altered the finished product.the complaint comes after the contract was finalized...this customer was very hard to please and as we can see, very unsatisfied with all work and progress.I gave discounts, free material, free labor.their scheduling made finishing there...

project very very difficult. I ate over 3500 dollars in material and labor at contract finalization. only to have them alter a glass door sweep, that binded the door and pulled it loose from the tile...the tile shattered, but not the door. (thank god)the complaint is not about fraud...not about shabby work...it's about a client altering a product, paid for, having terrible ramifications and looking for some one to blame.I went to assist only to be locked out and told I was negligent...the [redacted] thought the work to be done should be free, (not coinciding with warranty stipulation), the material involved should be free, as well...and now this...insults, changes and "free beez"...I offer a year warranty on all labor performed, not material.in the contract stipulation that was signed by the [redacted], "any deviation or alteration or changes of mind by home owner voids warranty"...negligent is not consoling them before work beginsnegligent is the thought mr. and mrs. [redacted] had, when that door they altered,  bound up and broke the tile ..."it pulled the hinges right out of the jamb"blame and condemnation are what is following...the pictures attached show work performed and the lovely product produced, (by me)...design through completion...the glass door was installed with pin point accuracy, not needing a sweep at all.long showers with two people led to water splashing.when they requested a sweep to help keep water from escaping during their frolicking, (after contract finalization) I assisted in producing door sweep at my own cost.I put the sweep on myself. adding extra sweep would put the door in a "too tight scenario"...the [redacted] took it upon themselves to go against my direction, and added extra sweep after I left.the results are clear...I refute this complaint.thank you,[redacted]RCM Construction

mr. [redacted], i'm notifying you at this time of project change and addition to our contract. I was notified today (fri) that you contacted [redacted] and took over the delivery arrangements of the windows, for your project. they describe you as rude and a “[redacted]”.   It's...

important that you sign a release for the windows for me. It will be described as “RCM Construction is not liable” for any and all problems, if any, with said window order, (to include height, width or any dimension, seals, glass or frame. This does include the screens) you mr.[redacted], assumes all and total responsibility. If alteration of window opening is required, extra cost is involved. As to the agreement in it's present state...   At the time of removal and replacement of the windows downstairs, the width of the new window fell short of wide enough to fit the opening. It's an “unknown”. meaning we don't know what we have in some scenarios, until after demo.   It requires a plywood filler and drywall patch to texture. Then paint. This will be required on every window. And door. Nobody offers windows of the width required and the patchwork can only be defined upon re-installation of said new window.   This at no time was included in any quote. so i'm quoting it now.   There will be an addition of 100. per window, 150 per door.   Other window companies don't offer drywall patch and paint, you would have to hire another contractor or contractors, (which i'm sure you have considered by now) to final your window install needs. Keeping in mind that if the patch work to be done, (by other contractors) touches any work that has been defined under this contract, all warranty is void under this contract stipulation. That is 2100 that needs to be added and initialed, (by you) in the contract.   In addition. The vents that were not covered in the contract were installed and that cost is 400. this too needs to be added and initialed.   In the text I had sent on the 9th of march, 2017. I clearly told you, for me to have any further dealings with this window order their would be a 1500 dollar addition to this contract.   The mrs. called and asked me to deal with her and all would be fine.         I agreed, After installing the windows, vents and picking up loose ends, I asked for that draw. The mrs. told me I would have to wait until you complied, mr. [redacted], and I find out after that no draw was provided. And here we are dealing with you again.   Now, you insult the people I work with at [redacted], (while using my name) to further your pursuit to run this project im on. i'm on this contract as well my friend. And here's a defining line for you to get on. This project scope has increased, by a hundred plus lineal feet of patchwork for the new windows The moneys needed to get the work done has increased. By 2500. dollars, (3000 if I touch your belongings at all)   The moneys needed to go further on your project are in your hand, not mine. We redefined the contract. Were redefining the contract now. If you want the project to proceed with my guidance, there will be no more discrepancy on your part.   With the addition of the new costs I worry now, that doing business with you further, needs absolute cooperation on your part and a deposit is needed to secure material and the labor needed to continue. I have to notify you in this fashon , because if you talk to me the way you talked the last time smart guy, well... “lets just say you won't”...   Giving you the right to the window purchase has turned out to be a very long delay and all funds acquired for your project have been exhausted. For some ungodly reason you believe, that theirs more money than what we had agreed upon. “I'm not supplying anything”, you are. If your going to handle purchase and delivery you need to make sure all that is needed is provided. If you have to ask me. And I have to be involved... “it costs money”. I have counseled for free up to here. I have saved you tons up to here. All cost for this project are in the moneys you control.   all furniture, by any window needs to be moved. I will not be responsible for any furniture.   The ceiling needs to be painted.   At the time we renegotiated our contract, you were going to paint. You occupied the floor All the furniture needs to be placed so trim and finals can commence. And covered. I will not be responsible for furniture. If you would like me to deal with moving, covering and replacing the furniture the cost is 500.         No body can be in the house when we begin the window project. I have stopped for you to make coffee in our work zone, I have helped little feets move away as I shoot my nail gun. I have been, and my little company has been as cordial and kind and careful as anything i've ever seen on a project. My help has been very well supervised and instructed, and clean. If there was a problem or a circumstance that needed attention...“i handled it with kid gloves”. I find your comments to depo and the reson you left behind in association with me and my company second rate, and the just complete improper behavior you drag around mr. [redacted]. Demands us coming to a conclusion on your project.   Due to the discovery of project scope and the large amount of patch and paint required to finish this project and the large amount of masking and clean up involved, it's important to allow 2 days for inconvenience. Every wall, ceiling and floor associated with this patch work around every window has to be protected. All furnishings need to be covered. You will be inconvenienced for two days. Theirs a chance you might get a chill, or have an uncomfortable moment as this process takes place. All those concerned need to get a hotel room. I, at this time care only in the final of this contract. The push that has been felt to get this project finished, is felt right now. All obstruction by any window to be replaced or that has been replaced needs to be moved and covered before any other work continues, anything obstructing the completion of painting needs to be covered and protected before further work continues The new changes to this contract need to be signed and dated. a check for 2500 dollars to be deposited before any work continues or you will subside in calling for my assistance. As soon as these provisions and updates are finaled by you, we will be back at our earliest convenience. If the delay on your part gets out of line or if you show up with your [redacted] poor attitude again, you can get some one else. I no longer care for your infection or your twisted point of view. Your insulting behavior is absolutely unexceptionable, and i'm ready to be done. I have completely run out of ways to over look you. I haven't forgot one thing on your project, you have. Thats me. I certainly appreciate the business and look forward to completion.