[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The claim by the business that " $was offered for this portion of the claim and was accepted by the complainant" is incorrectThe business attached document (***), is ONLY for the household goods ("items") and not the property (house wood floors) damagedPer *** *** ***, damage to the residence must be handled separately and directly with the moving companyAgain...all attempts to resolve, discuss, or assess the damage to the hard wood floors has been categorically rejected by the business
In communications with the Revdex.com, the business has contradicted itself multiple times and has been obfuscating the issueIn previous communications with the Revdex.com, the business claims they were not notified of the damage in a timely manner, however, the latest documents (attached by the business no less) provides an assessment by *** *** stating "There is no actual damage to the pianoThe movers brought the piano in through the garage, through a small hallway, through the kitchen., into the living roomThere is approximately foot by half inch gouge the entire way across the hardwood floorThe floor would have to be refinishedWould require a third-party flooring company to inspectEstimated third-party flooring inspection fee may be $100-$200." Additionally, an email from *** *** on August to Stan B***, (attached by the business no less) notified them of the damage
Per email from *** ***, *** *** ***, dated Oct, in reference to settling the claim of house hold goods damaged and consideration towards the damage to the hard wood floors, "Regarding the property damage, as this is not handled as a HHG claim there is not a capThere is a cap on HHG claims at a maximum of $per pound of the shipmentThis will not affect any property damage claim."
Request, again, the business provide access to a claim process (a simple process that every moving company should provide) such that they send an assessor and/or contractor to inspect the hardwood floor and repair the same
Regards,
*** ***
From: Stan B*** Date: Tue, Dec 15, at 10:AMSubject: RE: *** *** Rebuttal (***)To: *** *** *** ***In response to the rebuttal we still maintain that damage which according to the complainant is so noticeable and severe would have been reported soon if not immediately after the damaged occurredThis damage was not reported until more than a month laterThere is no way to verify that the damaged was caused by employees of Ace and not some other party.? Thank you_____________________________________Stan B***|Operations ManagerAce Moving & Storage*** *** *** *** Gainesville, VA ***
To Whom it May Concern
In response to the Complaint made by **and *** *** there is no proof that our crew made the damage to their hardwood floorTo date we have not received any pictures of the damage or even the quotes that *** *** received to repair the floorI have spoken to a floor
covering vendor to inquire the extent of damage that would Warrant a $repairI was told that damage of that sort would be extensive and extremely noticeable since that is the cost to install a hardwood floor in a 20’ by 30’ area
I have also attached the Form which is the DOD notification of loss and damageEach military customer is given that form at the end of the move so that they have the opportunity to notate any damage*** *** filled out the form and listed that a platter, wine glass, football bank desk, and bedframe were damaged however there is no mention of floor damageI don’t think it is reasonable that a person will notice that a wine glass is damaged but will neglect to make mention of hardwood floor damage that will cost $to repair
It is our position that this claim is fraudulent and this customer is either trying to have Ace moving pay for damage that occurred after we delivered their house hold goods of they are just attempting to receive a payoutThey have failed to do so in the claims process that the SDDC has in place so now they just want to blemish the reputation of our company
?
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The claim by the business that " $was offered for this portion of the claim and was accepted by the complainant" is incorrectThe business attached document (***), is ONLY for the household goods ("items") and not the property (house wood floors) damagedPer *** *** ***, damage to the residence must be handled separately and directly with the moving companyAgain...all attempts to resolve, discuss, or assess the damage to the hard wood floors has been categorically rejected by the business
In communications with the Revdex.com, the business has contradicted itself multiple times and has been obfuscating the issueIn previous communications with the Revdex.com, the business claims they were not notified of the damage in a timely manner, however, the latest documents (attached by the business no less) provides an assessment by *** *** stating "There is no actual damage to the pianoThe movers brought the piano in through the garage, through a small hallway, through the kitchen., into the living roomThere is approximately foot by half inch gouge the entire way across the hardwood floorThe floor would have to be refinishedWould require a third-party flooring company to inspectEstimated third-party flooring inspection fee may be $100-$200." Additionally, an email from *** *** on August to Stan B***, (attached by the business no less) notified them of the damage
Per email from *** ***, *** *** ***, dated Oct, in reference to settling the claim of house hold goods damaged and consideration towards the damage to the hard wood floors, "Regarding the property damage, as this is not handled as a HHG claim there is not a capThere is a cap on HHG claims at a maximum of $per pound of the shipmentThis will not affect any property damage claim."
Request, again, the business provide access to a claim process (a simple process that every moving company should provide) such that they send an assessor and/or contractor to inspect the hardwood floor and repair the same
Regards,
*** ***
From: Stan B*** Date: Tue, Dec 15, at 10:AMSubject: RE: *** *** Rebuttal (***)To: *** *** *** ***In response to the rebuttal we still maintain that damage which according to the complainant is so noticeable and severe would have been reported soon if not immediately after the damaged occurredThis damage was not reported until more than a month laterThere is no way to verify that the damaged was caused by employees of Ace and not some other party.? Thank you_____________________________________Stan B***|Operations ManagerAce Moving & Storage*** *** *** *** Gainesville, VA ***
To Whom it May Concern
In response to the Complaint made by **and *** *** there is no proof that our crew made the damage to their hardwood floorTo date we have not received any pictures of the damage or even the quotes that *** *** received to repair the floorI have spoken to a floor
covering vendor to inquire the extent of damage that would Warrant a $repairI was told that damage of that sort would be extensive and extremely noticeable since that is the cost to install a hardwood floor in a 20’ by 30’ area
I have also attached the Form which is the DOD notification of loss and damageEach military customer is given that form at the end of the move so that they have the opportunity to notate any damage*** *** filled out the form and listed that a platter, wine glass, football bank desk, and bedframe were damaged however there is no mention of floor damageI don’t think it is reasonable that a person will notice that a wine glass is damaged but will neglect to make mention of hardwood floor damage that will cost $to repair
It is our position that this claim is fraudulent and this customer is either trying to have Ace moving pay for damage that occurred after we delivered their house hold goods of they are just attempting to receive a payoutThey have failed to do so in the claims process that the SDDC has in place so now they just want to blemish the reputation of our company
?