Verrazano Pest Control

Initial Business Response / [redacted] (1000, 5, 2015/11/18) */ Our first correspondence with this individual was three months ago on Google reviewWe responded immediately and gave him contact information and let him know we would work to resolve this matter We received a response from the former tenant on July 29, in an email at 9:PMWe responded by email on July 29th, at 9:PM and explained we had no contact information other than the email address and we had tried sending emails but received no responsesWe sent him two phone numbers so that he could contact our office and discuss his caseThere was no immediate reply We received a voicemail on November 12th stating that no one had contacted him and that he had tried contacting us several timesHe did not leave his number so we used Caller ID and called him back on November 16thHe stated that there were mold issues and that he had documentationI put him in contact with the collection agency We received a call back yesterday on November 17, and he told me he had documentation, including proof of mold and that he had sent that to the collection agencyThey forwarded all documentation they had and there was nothing in it from the former tenant himselfI told tenant that he could send me all the documentation and I would review it and we could try to resolve thisI never received any documentation We have located the tenant's file and there is no record of any moldThere is a signed lease dated April 21, that ends on April 30th The ledger shows that there was a pro-rated rent for days along with a security deposit of $that were both paid on April 23,There are no other payments received from the tenant and he did not vacate the unit until July 27, Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/11/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have spoken with your office, I was lied to once by the young lady in the office Final Business Response / [redacted] (4000, 14, 2015/12/08) */ We would be willing to settle with [redacted] for the rent that was unpaid for the months of May, June and JulyThe total would be $ RBS Properties XXX-XXX-XXXX Final Consumer Response / [redacted] (4200, 18, 2015/12/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like this buisness to contact me by email directly, While the settlement may seem forthcoming and valid it is also not something im willing to committ to due to the circumstances surrounding the comments and promise made by the previous manager of this companyI will fight the bill legallyThank you

Initial Business Response /* (1000, 5, 2015/11/18) */
Our first correspondence with this individual was three months ago on Google review. We responded immediately and gave him contact information and let him know we would work to resolve this matter.
We received a response from the former...

tenant on July 29, 2015 in an email at 9:42 PM. We responded by email on July 29th, 2015 at 9:59 PM and explained we had no contact information other than the email address and we had tried sending emails but received no responses. We sent him two phone numbers so that he could contact our office and discuss his case. There was no immediate reply.
We received a voicemail on November 12th stating that no one had contacted him and that he had tried contacting us several times. He did not leave his number so we used Caller ID and called him back on November 16th. He stated that there were mold issues and that he had documentation. I put him in contact with the collection agency.
We received a call back yesterday on November 17, 2015 and he told me he had documentation, including proof of mold and that he had sent that to the collection agency. They forwarded all documentation they had and there was nothing in it from the former tenant himself. I told tenant that he could send me all the documentation and I would review it and we could try to resolve this. I never received any documentation.
We have located the tenant's file and there is no record of any mold. There is a signed lease dated April 21, 2010 that ends on April 30th 2011. The ledger shows that there was a pro-rated rent for 8 days along with a security deposit of $250.00 that were both paid on April 23,2010. There are no other payments received from the tenant and he did not vacate the unit until July 27, 2010.
Initial Consumer Rebuttal /* (3000, 9, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have spoken with your office, I was lied to once by the young lady in the office.
Final Business Response /* (4000, 14, 2015/12/08) */
We would be willing to settle with [redacted] for the rent that was unpaid for the months of May, June and July. The total would be $1200.00.
RBS Properties
XXX-XXX-XXXX
Final Consumer Response /* (4200, 18, 2015/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like this buisness to contact me by email directly, While the settlement may seem forthcoming and valid it is also not something im willing to committ to due to the circumstances surrounding the comments and promise made by the previous manager of this company. I will fight the bill legally. Thank you