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Versailles Gallery/Fard LLC

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Reviews Versailles Gallery/Fard LLC

Versailles Gallery/Fard LLC Reviews (3)

With reference to your letter dated February 14, please be informed that in February [redacted] started placing several orders with us and until August when all her orders were delivered ( attached is the statement signed by her) she cancelled, changed, postponed taking delivery several times since her house in Korea was not ready.The last order she cancelled several weeks after being processed was a bedroom suite furniture for which we issued her a postdated check so that we can go through all her payments and furniture received.During account reconciliation we noticed she has not paid in full for the items she we noticed she has not paid in full for the items she already received and she was not entitled to full amount of refund check she received.Since then we have refunded her $and asked to send us the proof of all payments for furniture she received but she has hesitated to do so and in order to put us under pressure she has posted a negative comment on our [redacted] page and other social media.Considering the above and as soon as she can provide proof of payments for furniture she received on August 25, 2016; we will examine and arrange for any refund which may owe.Thank youJP [redacted] General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:Mr. P[redacted] has never asked me for any proof of  payments for the purchased furniture.  The "list of furniture" which he has attached was signed at the time of delivery to my house.  He is fully aware of all the payments that I have made.  I have no outstanding balance with him.  The only payment that is due is for the return of the bedroom furniture items I have included along with the attachments.  I have filed a complaint with the Consumer of Affairs at  Fairfax County,  as well, and he has submitted the same letter which I have proven to them with the same attachments.  He may claim that a clock was not paid for; however, that was given to me by him as a gift for the multiple trips back and forth from Korea to the states on account of the delay in the furniture arrival.  I have not signed any other receipts on any purchases other than the ones I have attached to this notification.   Since the bedroom set did not arrive in a timely manner, he wrote me a check but the check has bounced.  I have also submitted the receipt and payments for that transaction as well.
Regards,
[redacted]

With reference to your letter dated February 14, please be informed that in February 2015 [redacted] started placing several orders with us and until August 2016 when all her orders were delivered ( attached is the statement signed by her) she cancelled, changed, postponed taking delivery several...

times since her house in Korea was not ready.The last order she cancelled several weeks after being processed was a bedroom suite furniture for which we issued her a postdated check so that we can go through all her payments and furniture received.During account reconciliation we noticed she has not paid in full for the items she we noticed she has not paid in full for the items she already received and she was not entitled to full amount of refund check she received.Since then we have refunded her $3350.00 and asked to send us the proof of all payments for furniture she received but she has hesitated to do so and in order to put us under pressure she has posted a negative comment on our [redacted] page and other social media.Considering the above and as soon as she can provide proof of payments for furniture she received on August 25, 2016; we will examine and arrange for any refund which may owe.Thank youJ. P[redacted]General Manager

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Address: 111 Church Street, Vienna, Virginia, United States, 22180

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