Versons Auto Sales did not in any way scam said customer nor did Versons Auto Sales sell the customer a lemonVersons has attempted to assist the customer numerous times with her complaints and we have tried to resolve her issuesThe customer returned the car on her own stating she did not want itThe customer looked at this car for two days before she decided to buyAll opportunity were available to the customer to have a mechanic look at the car or for her to take the car to her mechanicA car fax was available and the customer did take advantage of a test driveAt this time all paperwork, finance and titling, has been processed for the customerVersons has extended as much help as possible to the customer who is unwilling to accept any assistance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I DO NOT ACCEPT THEIR APOLOGY ONLY BECAUSE THE WAY THEY HANDLE BUISNESS ITS VERY UNPROFESSIONALAND YOU CAN NOT TELL ME THAT WHEN YOU CALL TO SPEAK TO THE OWNER OF A BUISNESS YOU CAN NOT SPEAK TO THEM...EVERY JOB THAT I HAVE I WORKED ON THE MANAGER WAS AVAILABLE FOR COMPLAINTS WHAT MAKES THIS BUISNESS SO DIFFERENT [redacted] IS NOT A MANAGER HE'S JUST A SALES PERSON AT VERSON AUTO AND HE DOES NOT KNOW HOW TO TALK TO PEOPLE HE'S VERY RUDE AND I DONT KNOW WHY HE STILL HAVE A JOB AND YOU ALL LACK COMMUNICATION SKILLS BECAUSE NOBODY IN THAT OFFICE KNEW ANYTHING ABOUT THE PROBLEM I WAS HAVING WITH THE TITLE BEING ISSUEDTHREE OF YOUR OFFICE MANAGER I GUESS THAT WHAT YOU CAN CALL THEM CALLED ME TO TELL ME ABOUT THE LICENSE PLATE AND TAGS FOR MY CARIF YA'LL WAS DOING YOUR JOB AND KEEPING UP WITH WHATS WAS GOING ON I WOULD'NT HAVE RECIEVED THAT CALL ON JULY18TH WHEN MY CAR WAS TOTAL OUT ON JUNE 2ND SO THAT RIGHT THERE LET ME KNOW THAT VERSON AUTO AND THEIR EMPLOYEES ARE NOT PROFESSIONAL YOU CAN SAY WHAT EVER YOU WANT TO SAY MS.PERRY BUT YALL NEED TO BE SHUT DOWN BECAUSE IM NOT THE ONLY PERSON YOU ALL HAVE TREATED BAD BUT IF YALL INSISTS ON SAYING OPEN GOOD LUCK BECAUSE YALL WILL NEED IT!!!! THE ADVERTISEMENT THAT YALL DO ON THE RADIO THE WILL ALSO KNOW HOW YOU ALL HANDLE BUISNESS MRS [redacted] ***
Versons sincerely apologize for any inconvenience Ms [redacted] experienced on Versons behalfAt this time Mr [redacted] has spoken to the insurance company and the title work as well as this compliant has been taken care of There is not a possibility of a refund as there is no collateral to return in exchange and the contract is fulfilled Reach us Monday to Friday at [redacted] Our business hours are 9am to 5pm Thank you
Hopefully this can be resolved without the need for legalities and continuous slanderVersons Auto Sales have signed the title over to ***, Versons Auto Sales did not receive ANY funds for payment on said vehicleAll funds were received by [redacted] and credited to ***, not Versons Auto SalesAgain the customer or the [redacted] Rep can contact the given number to resolve this issue and Versons will provide documents showing all good faith on its partIt is suggested [redacted] Scott request a copy of any monies credited to ANY one regarding this claim to verify who benefited and contact the correct parties regarding thisVersons has completed title work and released the title to [redacted] there is nothing more we can doA copy of the title is readily on hand and can be submitted to anyone necessaryWe can not submit a physical title as we do not have it
MsBerry,
On behalf of Versons Auto Sales please allow me to express apologies for this experience! It was not known to Versons at the time of sale to you there was any mileage issues with your JettaUpon your compliant I pulled a car check and it does show
there may have been mileage rollback/rollover on10/16/Please be advised Versons received this car from the auction on 10/17/Upon further review of the car check it is listed this vehicle was reported at the Auction on 10/16/Please use this date as assurance Versons was not in possession of the car at the time of the noted rollover/rollback as we purchased the car after the notationIf you notice it does appear issues began around 02/thru 04/and again around 10/16/As Versons would not be able to refund monies during the time the car was purchased and used, we would like the opportunity to put you in a car of choice if we can agree to termsPlease contact Andrea directly at *** to discussWe are open Monday to Saturday from 10am to 7pmAgain, please accept our apologies and note we did not rollback miles on your vehicle and it is not our practice to do so with any vehicle
Thank You,
Andrea ***
Hello,
Versons sincerely apologize for the experience MsBryd had with our businessWe strive to provide the best service to our customers and will make sure as a business we offer better service based off of *** *** experienceWe have since spoken to our customer and resolved the
challenges she faced with usWe appreciate the opportunity to be a better company and keep great customers!
Thank You,,
Andrea Perry
Operation Manager
Versons Auto Sales
Ms***
Versons extends an apology to you regarding your experienceIt is business practice not to release the owners number, however it is policy to forward a customers request for a call back regarding any situation*** has been coached on this policy to ensure as the face and voice of Versons he understands and follow policiesAs it is out of Mr*** s control the way the initial experience was handled, he has taken measures to ensure it does not happen againIn addition, Mr*** has made himself available to you with all attempts to rectify and/or personally hear about your experience.
Please understand Versons has no benefit to the unfortunate accident with your vehicle as IDS is your finance company At this time it is Versons understanding you do not wish to be reached regarding this matterIf that is untrue please contact us at *** Monday to Friday between 10am and 5pm
Thank You,
*** ***
Hello,
Versons was under the assumption this issue was addressed and corrected on our end*** *** signed the title over to *** via *** *** a third party representing ***Versons has not received any notification from *** this was not completedPlease advise what Versons is
to do at this timeReach *** *** directly at *** if anything additional is needed
Thanks,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint After speaking with MsAndrea ***, a representative of Versons Auto the case was not resolvedMs*** informed me that they will not be able to give me another car as she stated in her previous emailMs*** stated that if I were to get another car from the dealership I would have to start a new contract completely over and purchase the new carI feel that after paying for my current car for over a year that was illegally tampered with, I should not have to do so but instead have the car payments that I have already made either refunded to me or put towards a new carI am waiting to hear back from the owner of the dealership to determine if my needs can be met
Regards,
*** ***
Versons Auto Sales did not in any way scam said customer nor did Versons Auto Sales sell the customer a lemon. Versons has attempted to assist the customer numerous times with her complaints and we have tried to resolve her issues. The customer returned the car on her own stating she did not want...
it. The customer looked at this car for two days before she decided to buy. All opportunity were available to the customer to have a mechanic look at the car or for her to take the car to her mechanic. A car fax was available and the customer did take advantage of a test drive. At this time all paperwork, finance and titling, has been processed for the customer. Versons has extended as much help as possible to the customer who is unwilling to accept any assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards,
I DO NOT ACCEPT THEIR APOLOGY ONLY BECAUSE THE WAY THEY HANDLE BUISNESS ITS VERY UNPROFESSIONAL. AND YOU CAN NOT TELL ME THAT WHEN YOU CALL TO SPEAK TO THE OWNER OF A BUISNESS YOU CAN NOT SPEAK TO THEM...EVERY JOB THAT I HAVE I WORKED ON THE MANAGER WAS AVAILABLE FOR COMPLAINTS WHAT MAKES THIS BUISNESS SO DIFFERENT [redacted] IS NOT A MANAGER HE'S JUST A SALES PERSON AT VERSON AUTO AND HE DOES NOT KNOW HOW TO TALK TO PEOPLE HE'S VERY RUDE AND I DONT KNOW WHY HE STILL HAVE A JOB AND YOU ALL LACK COMMUNICATION SKILLS BECAUSE NOBODY IN THAT OFFICE KNEW ANYTHING ABOUT THE PROBLEM I WAS HAVING WITH THE TITLE BEING ISSUED... THREE OF YOUR OFFICE MANAGER I GUESS THAT WHAT YOU CAN CALL THEM CALLED ME TO TELL ME ABOUT THE LICENSE PLATE AND TAGS FOR MY CAR... IF YA'LL WAS DOING YOUR JOB AND KEEPING UP WITH WHATS WAS GOING ON I WOULD'NT HAVE RECIEVED THAT CALL ON JULY18TH WHEN MY CAR WAS TOTAL OUT ON JUNE 2ND SO THAT RIGHT THERE LET ME KNOW THAT VERSON AUTO AND THEIR EMPLOYEES ARE NOT PROFESSIONAL YOU CAN SAY WHAT EVER YOU WANT TO SAY MS.PERRY BUT YALL NEED TO BE SHUT DOWN BECAUSE IM NOT THE ONLY PERSON YOU ALL HAVE TREATED BAD BUT IF YALL INSISTS ON SAYING OPEN GOOD LUCK BECAUSE YALL WILL NEED IT!!!! THE ADVERTISEMENT THAT YALL DO ON THE RADIO THE WILL ALSO KNOW HOW YOU ALL HANDLE BUISNESS
MRS. [redacted]
Hello,
My name is [redacted], Operations Manager for Versons Auto Sales, I apologize to Mr. [redacted] for his experience with Versons Auto Sales. It is our goal to provide a great customer experience for our clients as we look forward to referrals such as the referral Mr. [redacted] gave us...
with his friend. Versons has processed a check and is ready for pick up at Mr. [redacted]'s convenience or can be mailed at his request. It is not our policy for our clients to put tags or plates on their own cars and I will address this immediately as it is directly against our company policy. With regards to the customer plates they are also ready for the customer to pick up at his convenience at our [redacted] location in Houston 77076.
Please advise Mr. [redacted] to contact our corporate offices directly at [redacted] in Houston, Texas 77076. Reach us by phone at [redacted] with any other issues and concerns. We are available Monday through Friday from 9am to 5pm.
I hope we have resolved all of our clients concerns and Versons Auto Sales sincerely thank Mr. [redacted] for being a great customer!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I do not accept this resolution because I would like a full refund because I have gotten the run around from day one. Versons Auto Sales has not been helpful in any way. I was not given the opportunity to have the car checked nor was a car fax offered. Upon my purchase I pulled up a car fax on my own & found that the car was previously in 2 accidents. Also, Versons allowed me to drive off the lot without an inspection sticker as well as attempted to give me an altered one because they told me I can just come pick one up as well as knowing that if I would go to an place on my own I would not be able to pass a certified inspection.I was told that everything was taken care of after my niece test drove the car & told Versons that the check engine light was on and I was told that it was taken to auto zone for diagnostic which was told to me that a cluster which is illegal to fix was needed or a floater, however on the day after the purchase I took the car to Auto Zone because the car was making noises and received two full pages of issues that were provided to Versons and also my brother and certified mechanic checked the vehicle and spoke with Versons and they gave them a hard time regarding the issues of the vehicle . Every time I call into Versons I am unable to get assistance and it takes time to get to who I need to speak with. The owner is never available. I made many attempts to have the car fixed & was told that I needed to pay 50 dollars finally after multiple attempts to get car fixed within first three days. They rolled back the mileage on the odometer. This car sales has just been a total mess. I have loss time at work and money. When I went in for an inspection sticker I was told that the man was not there and given the run around again so I asked [redacted] can I get a refund and was told that I could but it could not be done until Monday 1/**/14. While at work my daughter brung in the car and was told we had to pay 50 for each day we had the car which I don't think it's fair because on Saturday when I requested the refund I was told I had to wait which is not my fault a refund should be able to be processed on any day I think they wanted me to assess more fees. Now I am told that I would have to get a voluntary repo and cannot get a refund which they have the car in their possession and now they are willing to fix the car but it will take a week or so and they have not offered a loaner or pushed back my payments bring that I don't have the car. I have many witnesses regarding this matter and if any further legal matter is required I am definitely willing to do so. The car is indeed a lemon Versons has the papers from Auto Zone which I brung to them stating that something is wrong with the engine & the mechanic found water in the engine. I just prefer to pay my monies elsewhere and not deal with this scamming car lot. So no I do not accept this resolution and would like to keep my complaint active.
Kind regards,
[redacted]
Hopefully this can be resolved without the need for legalities and continuous slander. Versons Auto Sales have signed the title over to [redacted], Versons Auto Sales did not receive ANY funds for payment on said vehicle. All funds were received by [redacted] and credited to [redacted], not Versons Auto Sales. Again the customer or the [redacted] Rep can contact the given number to resolve this issue and Versons will provide documents showing all good faith on its part. It is suggested [redacted] Scott request a copy of any monies credited to ANY one regarding this claim to verify who benefited and contact the correct parties regarding this. Versons has completed title work and released the title to [redacted] there is nothing more we can do. A copy of the title is readily on hand and can be submitted to anyone necessary. We can not submit a physical title as we do not have it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] have not sent over the title to [redacted] if they had did what they were supposed to have done then this wouldn't still be an issue. [redacted] is still waiting to pay off the car and they cant do that because theirs no title, now who have the title is a mystery and if [redacted] who is the owner of verson auto would have done the paper work right and put Independent Dealership Service on the title then all this would be over... [redacted] recieved a check from [redacted] paying off the contract of tghe [redacted] so since Verson Auto got why is it so difficult for everybody else to get paid. [redacted] and I [redacted] wants to get paid and if this problem dont get resolve soin we will take it to small claims court
[redacted]
Versons sincerely apologize for any inconvenience Ms. [redacted] experienced on Versons behalf. At this time Mr. [redacted] has spoken to the insurance company and the title work as well as this compliant has been taken care of. There is not a possibility of a refund as there is no collateral...
to return in exchange and the contract is fulfilled.
Reach us Monday to Friday at [redacted] Our business hours are 9am to 5pm.
Versons Auto Sales did not in any way scam said customer nor did Versons Auto Sales sell the customer a lemonVersons has attempted to assist the customer numerous times with her complaints and we have tried to resolve her issuesThe customer returned the car on her own stating she did not want itThe customer looked at this car for two days before she decided to buyAll opportunity were available to the customer to have a mechanic look at the car or for her to take the car to her mechanicA car fax was available and the customer did take advantage of a test driveAt this time all paperwork, finance and titling, has been processed for the customerVersons has extended as much help as possible to the customer who is unwilling to accept any assistance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I DO NOT ACCEPT THEIR APOLOGY ONLY BECAUSE THE WAY THEY HANDLE BUISNESS ITS VERY UNPROFESSIONALAND YOU CAN NOT TELL ME THAT WHEN YOU CALL TO SPEAK TO THE OWNER OF A BUISNESS YOU CAN NOT SPEAK TO THEM...EVERY JOB THAT I HAVE I WORKED ON THE MANAGER WAS AVAILABLE FOR COMPLAINTS WHAT MAKES THIS BUISNESS SO DIFFERENT [redacted] IS NOT A MANAGER HE'S JUST A SALES PERSON AT VERSON AUTO AND HE DOES NOT KNOW HOW TO TALK TO PEOPLE HE'S VERY RUDE AND I DONT KNOW WHY HE STILL HAVE A JOB AND YOU ALL LACK COMMUNICATION SKILLS BECAUSE NOBODY IN THAT OFFICE KNEW ANYTHING ABOUT THE PROBLEM I WAS HAVING WITH THE TITLE BEING ISSUEDTHREE OF YOUR OFFICE MANAGER I GUESS THAT WHAT YOU CAN CALL THEM CALLED ME TO TELL ME ABOUT THE LICENSE PLATE AND TAGS FOR MY CARIF YA'LL WAS DOING YOUR JOB AND KEEPING UP WITH WHATS WAS GOING ON I WOULD'NT HAVE RECIEVED THAT CALL ON JULY18TH WHEN MY CAR WAS TOTAL OUT ON JUNE 2ND SO THAT RIGHT THERE LET ME KNOW THAT VERSON AUTO AND THEIR EMPLOYEES ARE NOT PROFESSIONAL YOU CAN SAY WHAT EVER YOU WANT TO SAY MS.PERRY BUT YALL NEED TO BE SHUT DOWN BECAUSE IM NOT THE ONLY PERSON YOU ALL HAVE TREATED BAD BUT IF YALL INSISTS ON SAYING OPEN GOOD LUCK BECAUSE YALL WILL NEED IT!!!! THE ADVERTISEMENT THAT YALL DO ON THE RADIO THE WILL ALSO KNOW HOW YOU ALL HANDLE BUISNESS MRS [redacted] ***
Versons sincerely apologize for any inconvenience Ms [redacted] experienced on Versons behalfAt this time Mr [redacted] has spoken to the insurance company and the title work as well as this compliant has been taken care of There is not a possibility of a refund as there is no collateral to return in exchange and the contract is fulfilled Reach us Monday to Friday at [redacted] Our business hours are 9am to 5pm Thank you
Hopefully this can be resolved without the need for legalities and continuous slanderVersons Auto Sales have signed the title over to ***, Versons Auto Sales did not receive ANY funds for payment on said vehicleAll funds were received by [redacted] and credited to ***, not Versons Auto SalesAgain the customer or the [redacted] Rep can contact the given number to resolve this issue and Versons will provide documents showing all good faith on its partIt is suggested [redacted] Scott request a copy of any monies credited to ANY one regarding this claim to verify who benefited and contact the correct parties regarding thisVersons has completed title work and released the title to [redacted] there is nothing more we can doA copy of the title is readily on hand and can be submitted to anyone necessaryWe can not submit a physical title as we do not have it
MsBerry,
On behalf of Versons Auto Sales please allow me to express apologies for this experience! It was not known to Versons at the time of sale to you there was any mileage issues with your JettaUpon your compliant I pulled a car check and it does show
there may have been mileage rollback/rollover on10/16/Please be advised Versons received this car from the auction on 10/17/Upon further review of the car check it is listed this vehicle was reported at the Auction on 10/16/Please use this date as assurance Versons was not in possession of the car at the time of the noted rollover/rollback as we purchased the car after the notationIf you notice it does appear issues began around 02/thru 04/and again around 10/16/As Versons would not be able to refund monies during the time the car was purchased and used, we would like the opportunity to put you in a car of choice if we can agree to termsPlease contact Andrea directly at *** to discussWe are open Monday to Saturday from 10am to 7pmAgain, please accept our apologies and note we did not rollback miles on your vehicle and it is not our practice to do so with any vehicle
Thank You,
Andrea ***
Hello,
Versons sincerely apologize for the experience MsBryd had with our businessWe strive to provide the best service to our customers and will make sure as a business we offer better service based off of *** *** experienceWe have since spoken to our customer and resolved the
challenges she faced with usWe appreciate the opportunity to be a better company and keep great customers!
Thank You,,
Andrea Perry
Operation Manager
Versons Auto Sales
Ms***
Versons extends an apology to you regarding your experienceIt is business practice not to release the owners number, however it is policy to forward a customers request for a call back regarding any situation*** has been coached on this policy to ensure as the face and voice of Versons he understands and follow policiesAs it is out of Mr*** s control the way the initial experience was handled, he has taken measures to ensure it does not happen againIn addition, Mr*** has made himself available to you with all attempts to rectify and/or personally hear about your experience.
Please understand Versons has no benefit to the unfortunate accident with your vehicle as IDS is your finance company At this time it is Versons understanding you do not wish to be reached regarding this matterIf that is untrue please contact us at *** Monday to Friday between 10am and 5pm
Thank You,
*** ***
Hello,
Versons was under the assumption this issue was addressed and corrected on our end*** *** signed the title over to *** via *** *** a third party representing ***Versons has not received any notification from *** this was not completedPlease advise what Versons is
to do at this timeReach *** *** directly at *** if anything additional is needed
Thanks,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint After speaking with MsAndrea ***, a representative of Versons Auto the case was not resolvedMs*** informed me that they will not be able to give me another car as she stated in her previous emailMs*** stated that if I were to get another car from the dealership I would have to start a new contract completely over and purchase the new carI feel that after paying for my current car for over a year that was illegally tampered with, I should not have to do so but instead have the car payments that I have already made either refunded to me or put towards a new carI am waiting to hear back from the owner of the dealership to determine if my needs can be met
Regards,
*** ***
Versons Auto Sales did not in any way scam said customer nor did Versons Auto Sales sell the customer a lemon. Versons has attempted to assist the customer numerous times with her complaints and we have tried to resolve her issues. The customer returned the car on her own stating she did not want...
it. The customer looked at this car for two days before she decided to buy. All opportunity were available to the customer to have a mechanic look at the car or for her to take the car to her mechanic. A car fax was available and the customer did take advantage of a test drive. At this time all paperwork, finance and titling, has been processed for the customer. Versons has extended as much help as possible to the customer who is unwilling to accept any assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards,
I DO NOT ACCEPT THEIR APOLOGY ONLY BECAUSE THE WAY THEY HANDLE BUISNESS ITS VERY UNPROFESSIONAL. AND YOU CAN NOT TELL ME THAT WHEN YOU CALL TO SPEAK TO THE OWNER OF A BUISNESS YOU CAN NOT SPEAK TO THEM...EVERY JOB THAT I HAVE I WORKED ON THE MANAGER WAS AVAILABLE FOR COMPLAINTS WHAT MAKES THIS BUISNESS SO DIFFERENT [redacted] IS NOT A MANAGER HE'S JUST A SALES PERSON AT VERSON AUTO AND HE DOES NOT KNOW HOW TO TALK TO PEOPLE HE'S VERY RUDE AND I DONT KNOW WHY HE STILL HAVE A JOB AND YOU ALL LACK COMMUNICATION SKILLS BECAUSE NOBODY IN THAT OFFICE KNEW ANYTHING ABOUT THE PROBLEM I WAS HAVING WITH THE TITLE BEING ISSUED... THREE OF YOUR OFFICE MANAGER I GUESS THAT WHAT YOU CAN CALL THEM CALLED ME TO TELL ME ABOUT THE LICENSE PLATE AND TAGS FOR MY CAR... IF YA'LL WAS DOING YOUR JOB AND KEEPING UP WITH WHATS WAS GOING ON I WOULD'NT HAVE RECIEVED THAT CALL ON JULY18TH WHEN MY CAR WAS TOTAL OUT ON JUNE 2ND SO THAT RIGHT THERE LET ME KNOW THAT VERSON AUTO AND THEIR EMPLOYEES ARE NOT PROFESSIONAL YOU CAN SAY WHAT EVER YOU WANT TO SAY MS.PERRY BUT YALL NEED TO BE SHUT DOWN BECAUSE IM NOT THE ONLY PERSON YOU ALL HAVE TREATED BAD BUT IF YALL INSISTS ON SAYING OPEN GOOD LUCK BECAUSE YALL WILL NEED IT!!!! THE ADVERTISEMENT THAT YALL DO ON THE RADIO THE WILL ALSO KNOW HOW YOU ALL HANDLE BUISNESS
MRS. [redacted]
Hello,
My name is [redacted], Operations Manager for Versons Auto Sales, I apologize to Mr. [redacted] for his experience with Versons Auto Sales. It is our goal to provide a great customer experience for our clients as we look forward to referrals such as the referral Mr. [redacted] gave us...
with his friend. Versons has processed a check and is ready for pick up at Mr. [redacted]'s convenience or can be mailed at his request. It is not our policy for our clients to put tags or plates on their own cars and I will address this immediately as it is directly against our company policy. With regards to the customer plates they are also ready for the customer to pick up at his convenience at our [redacted] location in Houston 77076.
Please advise Mr. [redacted] to contact our corporate offices directly at [redacted] in Houston, Texas 77076. Reach us by phone at [redacted] with any other issues and concerns. We are available Monday through Friday from 9am to 5pm.
I hope we have resolved all of our clients concerns and Versons Auto Sales sincerely thank Mr. [redacted] for being a great customer!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I do not accept this resolution because I would like a full refund because I have gotten the run around from day one. Versons Auto Sales has not been helpful in any way. I was not given the opportunity to have the car checked nor was a car fax offered. Upon my purchase I pulled up a car fax on my own & found that the car was previously in 2 accidents. Also, Versons allowed me to drive off the lot without an inspection sticker as well as attempted to give me an altered one because they told me I can just come pick one up as well as knowing that if I would go to an place on my own I would not be able to pass a certified inspection.I was told that everything was taken care of after my niece test drove the car & told Versons that the check engine light was on and I was told that it was taken to auto zone for diagnostic which was told to me that a cluster which is illegal to fix was needed or a floater, however on the day after the purchase I took the car to Auto Zone because the car was making noises and received two full pages of issues that were provided to Versons and also my brother and certified mechanic checked the vehicle and spoke with Versons and they gave them a hard time regarding the issues of the vehicle . Every time I call into Versons I am unable to get assistance and it takes time to get to who I need to speak with. The owner is never available. I made many attempts to have the car fixed & was told that I needed to pay 50 dollars finally after multiple attempts to get car fixed within first three days. They rolled back the mileage on the odometer. This car sales has just been a total mess. I have loss time at work and money. When I went in for an inspection sticker I was told that the man was not there and given the run around again so I asked [redacted] can I get a refund and was told that I could but it could not be done until Monday 1/**/14. While at work my daughter brung in the car and was told we had to pay 50 for each day we had the car which I don't think it's fair because on Saturday when I requested the refund I was told I had to wait which is not my fault a refund should be able to be processed on any day I think they wanted me to assess more fees. Now I am told that I would have to get a voluntary repo and cannot get a refund which they have the car in their possession and now they are willing to fix the car but it will take a week or so and they have not offered a loaner or pushed back my payments bring that I don't have the car. I have many witnesses regarding this matter and if any further legal matter is required I am definitely willing to do so. The car is indeed a lemon Versons has the papers from Auto Zone which I brung to them stating that something is wrong with the engine & the mechanic found water in the engine. I just prefer to pay my monies elsewhere and not deal with this scamming car lot. So no I do not accept this resolution and would like to keep my complaint active.
Kind regards,
[redacted]
Hopefully this can be resolved without the need for legalities and continuous slander. Versons Auto Sales have signed the title over to [redacted], Versons Auto Sales did not receive ANY funds for payment on said vehicle. All funds were received by [redacted] and credited to [redacted], not Versons Auto Sales. Again the customer or the [redacted] Rep can contact the given number to resolve this issue and Versons will provide documents showing all good faith on its part. It is suggested [redacted] Scott request a copy of any monies credited to ANY one regarding this claim to verify who benefited and contact the correct parties regarding this. Versons has completed title work and released the title to [redacted] there is nothing more we can do. A copy of the title is readily on hand and can be submitted to anyone necessary. We can not submit a physical title as we do not have it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] have not sent over the title to [redacted] if they had did what they were supposed to have done then this wouldn't still be an issue. [redacted] is still waiting to pay off the car and they cant do that because theirs no title, now who have the title is a mystery and if [redacted] who is the owner of verson auto would have done the paper work right and put Independent Dealership Service on the title then all this would be over... [redacted] recieved a check from [redacted] paying off the contract of tghe [redacted] so since Verson Auto got why is it so difficult for everybody else to get paid. [redacted] and I [redacted] wants to get paid and if this problem dont get resolve soin we will take it to small claims court
[redacted]
Versons sincerely apologize for any inconvenience Ms. [redacted] experienced on Versons behalf. At this time Mr. [redacted] has spoken to the insurance company and the title work as well as this compliant has been taken care of. There is not a possibility of a refund as there is no collateral...
to return in exchange and the contract is fulfilled.
Reach us Monday to Friday at [redacted] Our business hours are 9am to 5pm.
Thank you.