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Vertech Industrial Systems, LLC

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Reviews Vertech Industrial Systems, LLC

Vertech Industrial Systems, LLC Reviews (5)

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

*** workstation crashedThis workstation runs Edge software which is the database
that she uses to run her businessIt also runs a version of QuickBooks that will only run on Windows XP (nothing newer)*** was able to repair and then clone the 8-year old hard drive*** added memory to the system so it would run better
Billing: hours of labor @ $plus $for hardware (drive and memory), total $
July1, 2013:
Replace a power supply, update BIOS, clean and defrag one of the office workstations
Billing: hour of labor @ $plus $for parts, total $
August 6, 2013:
Edge database crash: Work with Abbot (Edge support) to restore databaseConfigure off-site backup, install and update anti-virus software
Billing: 1/hours @ $120, total $
August 13-15, 2013:
Network troubleshooting and printer configurations
Billing: hour @ $120, total $
September 4, 2013:
Install and configure wireless router
Billing: hour @ $plus $for hardware, total $
July 15,
Repair Edge database
Billing: 1/hour @$120, total $
Note: *** had received a proposal to replace the workstation that runs Edge and QuickbooksThe hardware cost was estimated at about $1,000, but would not run Edge or Quickbooks because the version of Windows would be too new for the versions of these applications*** suggested building her a Windows XP workstation that would run her applications*** told her that the hardware should be in the $200's
November 25,
Install replacement Windows XP workstation: Back up dataInstall Edge, restore data and index databaseConfigure sharing of databse, testInstall and update QuickBooksRestore data, TestSet up office workstations to use new Edge server
Billing: hours @ $plus $for rebuilt WinXP workstation, total $(Total was less than just the cost of the hardware that had been proposed a few months ago that would not work in her environment.)
December 11,
I Received letter from *** stating that she never knew that how long the installation would be and that in the future she only wants to be charged $per hourShe sent over $of the $invoice
February
I contacted *** about the remaining balance on the invoiceShe did not want to pay the invoice because she did not know our rate was $per hourI explained that she has been paying invoices since June of with that same rateShe then complained that she did not know there was going to be an installation charge and wanted only to pay for the computer and not the installationWhen she could not get her way she said that she was going to file a complaint with the Revdex.com

I am exhausted from dealing with ***She is uniformed about how her software works and is quick with insults. There was a lot of setup work to build the PC, help her look for her Quickbook discs, load on the Software, setup the printers etcMany of her applications such as Edge will not work with certain versions of WindowsWhen Edge originally installed it she said it took them all day and charged her $Her not realizing what the cost would be in a stretchShe went through many other vendors doing the same workMy computer guy told her that the cost would be $plus installationHer saying that we never told her is untrue
Just so I do not have to deal with this anymore, if *** pays the $plus the $stilled for computer plus the tax of $34.72, we can get this resolved
Thanks,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
 All that Mr. [redacted] did was to confirm that I DO pay for services rendered, and have every other time without question.  My objection was that his IT person did NOT supply an estimate, nor did he verbally say +labor, when we discussed him supplying me with a rebuilt computer.  He knew that the suggestion of $1000 months earlier was way beyond my budget.
His lack of skills in downloading the programs into the computer is why he was here so long.  No one should be expected to have the "clock" running while "head scratching" is going on.  I felt sorry for him, and gave him $20.00 for lunch!  Never realizing that I was being billed his $120 an hour as he sat and ruminated on how to retrieve quickbooks!  He could have done some research ahead of time - or STOPPED the clock, while learning.  I offered to pay for 3 hours of labor not 6.  
This is just unreasonable, and [redacted] is not being professional as a business owner, if he wants further business from me.  I certainly would not recommend his IT services, based on this last experience.
 
We can resolve this if he agrees to accept $360.00.  
 
Sincerely,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

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Address: 4409 E. Baseline Road #128, Phoenix, Arizona, United States, 85042-7460

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