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Vertex Professional Group

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Reviews Vertex Professional Group

Vertex Professional Group Reviews (26)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Vertex's response to the requested reimbursements was nothing more than a reiteration of information that I already providedWe are aware that the [redacted] invoice was for a backflow inspection for utilities that Vertex believed were on HOA property As shown on the attached [redacted] invoice, there was nothing to inspect because we do not have utilities on HOA property The $charge was for ***'s trip fee, which Vertex should pay since they should never have scheduled the service (most likely Vertex confused our community with another one that had utilities) We should not have to pay for Vertex's mistakeWe are also aware that the $legal fee was for release of a lien Homeowner's are responsible for all fees associated with the application and release of a lien on their property per our Declarations Vertex failed to properly execute the lien to ensure it was released at the homeowner's expense Once again, we should not have to pay for Vertex's mistakeThe $"monthly" storage fee for physical records was only charged once in the yrs of service (i.eit wasn't a standard monthly fee) There was no mention of monthly storage fees in our contract (assumed to be covered in the monthly management fee) and if the HOA had known, we would have stored the physical files ourselves to avoid the expense This appears to be another example of Vertex misallocating charges that were intended for another managed communityWe are also still missing the monthly financial summaries from Jun and Nov However, we were able to get additional copies of the community dwgs from the builder since Vertex lost the copies in their possession.I do appreciate that Vertex finally made a concerted effort to resolve the issues, I just wish it hadn't taken a Revdex.com complaint to motivate them Hopefully the unresolved status will continue to provide enough motivation for them to resolve the outstanding items Regards, [redacted]

For easy reference, we will respond to each response in the numbered order:(1) As previously stated in prior responses, the [redacted] invoice was for services to the communityEven trip charges to the community are the communities responsibility to payPer the contract, the Association pays all costs and expenses in connection with the Association.(2) The information that was stated about the release of lien was incorrectWhile the homeowner can be charged for the release of lien, the Association pays the upfront cost of that lien releasePer your HOA Documents, the Association can then assess that release of lien fee back to the homeownerHowever, the Association pays all upfront costThere was no mistake made and there were no extra feesThe release of lien fee is a standard fee that is always charged every time a lien is releasedIt is always charged directly to the Association and then the Association (per it's right in the governing documents), can then go after that homeowner for reimbursement.(3) As previously stated in prior responses, storage of records is a standard fee that is charged in connection of operating your AssociationPer the contract, the Association pays all costs and expenses in connection with operating your Association.(4) We will be happy to provide any documents that you needYou will find your requested items attached to this response.We understand that while these answers are not necessary what you wanted to hear, everything is accurate and accounted forWe wish [redacted] the best of luck in their future endeavours

[redacted] your situation is unfortunate and we are sorry to hear of it but not something that isn’t uncommon and occurs on regular basis in buildings, homes offices etcIt is also something that can be corrected by the owner as well The Vertex office reacted to your issue right away and did as directed by our boss, the HOA Board of DirectorsVertex Professional Group does not have the authority to hire a company to perform maintenance inside an individually owned home in the community You live in an HOA community and have a Board of Directors that oversee all work in the community common areas and exterior of the buildingsThe units themselves are still the owner’s responsibility and not the HOA as your home is owned by you and not the HOAVertex is the hired management company by the Board to perform the business actions of the HOA as directed by the BoardVertex does not own any buildings, property etc in the community.Vertex has no voting power and no ability to spend any money on items that are not Board approved and or already budgeted regular spending Now that being said given your situation the Board authorized Vertex to contact the community’s maintenance company to check out the issue; Which Vertex did right away and the maintenance company came out (Once again this company and all contractors are selected by the Board not Vertex) The maintenance company came out on two (2) occasions to look for an animal in the attic, in which they were unable to find anything To date, we were informed by the owner ( [redacted] ) that she had someone she knew go into the attic and they were able to find an animal The animal has now been removed [redacted] informed us that this gentleman did not charge her for removing the animal Now that the animal is removed there shouldn’t be any other issuesAny smell will dissipate as there is no contributing factor at this timeIf any other issues do arise please let us know and we will alert your Board In your situation your HOA was willing to help and allowed Vertex to send the communities maintenance company out on (2) occasions for your issue, whereas another HOA might not be willing Vertex works with numerous different HOA’s and each one is run by a Board and Vertex is subject to do as directed by each Board It is unfair to issue a Revdex.com complaint about Vertex when we haven’t performed any wrong to you and did everything we could within our power to help you in your situation We hope that you can see that and are willing to issue a nice follow up with the Revdex.com on our behalf

While we sympathize with Mrs [redacted] 's concerns, Vertex is the Managing Agent for the Community and takes direction from the [redacted] Board of DirectorsVertex is responsible to manage the day-to-day operations for the Community and oversees the financial expendituresVertex is compensated with a flat monthly fee and in no way benefits financially from the amount of services that are provided to the CommunityWe manage the operating budget to the best of our ability with a mindful approach to what best benefits the entire Community and its membership.As background, the Association did provide a grub control treatment (main food source for moles) in the spring of 16' and has budgeted to again do so in As the Managing Agent, Vertex did extensive research on Mrs [redacted] 's issues with moles when it was brought to our attention this summerIn discussing possible solutions with experts, we found that a viable solution was not going to be effective or affordable based on the following factors:Continued development in the Community is disturbing the moles natural habitat and driving them to other areas as they look for a food sourceIn order to effectively find and eliminate the moles and the food source, you have to understand their patterns both for how they move, and when they moveStrategically setting poison pellets as a way to eliminate the mole(s) is not a safe practice for pets in the CommunityIf a poison pellet is ingested directly or the carcass of an animal that has ingested a poison pellet is consumed, it would almost certainly be fatal for that petSetting traps does not offer a high percentage chance for successfully catching the intended targetThese traps often catch innocent animals that have wondered upon said traps All of this information was provided to the [redacted] Board of Directors and they made the decision to not proceed with any of the options stated aboveThey will continue with the budgeted grub control treatment in the spring of and have decided to make decisions on additional services requested by the Membership on a case by case basis.Vertex is more than willing to listen and assist Mrs [redacted] as issues arise in the futureWe look forward to the opportunity to continue serving both herself and the entire [redacted] Community

For easy reference, each item will be discussed in the same numbered order:As previously stated, services were rendered to common property that is the HOA's responsibilityAs previously stated, delinquent fees are added to the delinquent homeowner's accountHowever, the law firm must still be paid for their services by the HOAThe law firm will not allow their outstanding invoices with the HOA to go unpaid until the delinquent homeowner paysThe HOA pays for these services upfront and the bills the homeownerAs previously stated, per the contract, the Association pays all costs and expenses in connection with operating your Association per section IMay and September were already previously turnoverHowever, we will be happy to provide another copySee attached

Revdex.com & Mr [redacted] I think there is some confusion in this complaint because we are a third party hired by the Board of this community to take care of the day to day operations of this community corporationAs the management company we have no control or authority to set Annual dues or spend any monies without Board ApprovalThe community Board oversees all community monies (bank accounts, CD's etc)The Board works on the communities behalf to perform maintenance to the buildings and community as needed and spend community funds to do soThis is the purpose and set up of a condominium association For the management services we provide we are contracted by the Board and paid a monthly fee that can be viewed in the monthly financialsThis community which isn't uncommon in plus year old buildings had a maintenance issue on one of their buildings that required decks to be removed, siding to be removed and owners units invaded to fix the issues at hand so the building was stableThis was a believed construction default and not the communities, Board or management companies fault (none of which had anything to do with the construction of these buildings)The issues had to be corrected for the owners in that building so the Board agreed to perform the repairs neededDue to this issue and the cost the Board and community in attendance at the special meeting held at that time decided to do a maintenance assessment to replenish the communities reserves accounts from this maintenance issueTo Note: Vertex was not the management company when this building had its decks replaced originally many many years ago - and to correct the issues discussed above decks had to be removed to access the areas of concern The communities annual dues are based off the annual budget and number of ownersThe Board sets the budget and dues for the community each year - the management company doesn't have any say or vote on these itemsEvery penny collected and spent is documented in the financials and reviewed by the Board monthlyVertex and the Board have worked together and accomplished a lot of improvements in the community over the years while watching cost and acquiring savings anywhere we canUnfortunately unforeseen items can occur and the cost of living tends to go up over the years and not down so annual dues tend to rise.The community Board along with a large majority of owners in the community are very happy with Vertex as the management company as we continue to work together to keep the property in good shape with nice curb appeal and keeping owners property values highIf you have any questions regarding the community finances please come to a meeting or contract your management representative with any questions you may haveThanks,

Spoke with *** at the company and he states again that they operated within the contract terms as previously stated and the company will not be issuing any refunds, and considers the matter closed

** ***,In an effort to resolve this dispute, we would be willing to issue a refund to *** *** in the amount of $We can have the check made payable to *** *** HOA and have it mailed to your addressAgain, we wish *** *** all the best in the future and we hope this will settle this dispute.If you have any other questions, please let us know. Thanks,

Upon further review, we’re still missing the following documents from Vertex (one of which was mentioned in the Desired Settlement):May Monthly Financial reportSep Monthly Financial reportPlease add this to the most recent rejection response that I posted on 8/22/ Thanks!***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Dear *** ***,Vertex Professional Group is committed to superior customer service to our association boards and homeownersIn accordance with our standards, the items mentioned in your letter have all been transferred or responded to. This includes the transfer of all physical files that
were being stored at the Vertex office, financial statements, management reports, and *** Insurance information. As stated in an email sent from a Vertex staff member to your community’s Board President on 7/11/2017, the *** Invoice was due to a required backflow inspection of the irrigation system that is on your community’s common propertyThe legal invoice was for a lien released on 8/31/2016. The storage fee is a standard management chargeSincerely,Chris H***Vertex Professional Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
For your reference, details of the offer I reviewed appear below
They clearly violated their own notice of termination clause in their OWN
contract Based on their previous comments about myself, personally, they
were not being professional They did not view our association as a
business but a way to get back at the President because she would not work for
their company In the event they felt they could no longer do business
with our community, because I was President of the board, they could have terminated
the contract themselves and chose not to.
This was never brought up ever in the tenure of our relationship
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
There is way too much Nepotism at Vertex and after the
second contract extension and our third property manager in three years, the
board agreed to end the relationship because our new property manager, who was
the CEO’s brother, was inadequate
There’s a lot of mudslinging in this response from Vertex,
but we are a condo association, governed by bylaws which state a management
company must be chosen to manage our community.
The board consists of volunteer homeowners who make decisions in the
best interest of the community. Four
officers are chosen and one is the President.
I was elected to this year after year because I’ve made a difference by reducing
monthly HOA dues while maintaining the beauty of our community.
Vertex clearly no longer met our needs and the board agreed
to move on. We provided them a
termination in accordance to their contract I signed as acting President, yet
they didn’t follow it.
When the CEO of the company emails you that they closed our
accounts one month earlier than planned and the property manager emails the
association’s attorney that “November was our last month working for *** ***” that was enough to know they didn’t follow the termination handed
to them on 10/1/2014. They caused
nothing but havoc and discord to our homeowners by holding their checks, not
paying our bills and bringing on undue stress to the new management company who
ultimately quit because Vertex made it difficult for them as well by not
following the termination notice
Again, I have all the proof to validate they breached their
own contract and everyone can see in the wording it was a two-way street. If they didn’t like “President ***” then why
didn’t they term the agreement with us?
“This Agreement may be terminated by either party, for any
reason or no reason by sending a ninety (90) day written notice of termination
to the other Party after months from the initial date of the contractIn the
event of termination by either party, neither party shall have any further
obligation to the other except as specifically set forth in this AgreementAll
compensation(s) from the Association to the Managing Agent shall continue
during the ninety (90) day periodBoth parties shall make every effort to do
all things reasonable to effectuate the orderly and amicable cessation of their
relationship and transition to a new managing agent for the Association.”
This is a business; it’s not personal and should be run by a
professional management company who wants to do what is right for a condo
association as a whole. If you can’t
deal with the board members or the President then why are you in the management
business? Everything was fine until our
third property manager and the board wasn’t happy. They never fought to keep our business, but
lost a customer and now say it’s the President’s fault?? This was never brought up in the last three
years working with them until now when I filed a Revdex.com complaint
It’s good to know they turned this into a personal vendetta against
myself and explains their actions for the last days. They wanted to see our community crumble and
think they would get the last laugh, but the laugh was on them. When they offered me a job two years ago and
I declined, they knew I’m one savvy homeowner who has the skills and ability to
manage a community, reduce expenses while increasing homeowner’s value in their
condo. This is why I have been
successfully elected as President year after year, because I’m that good
Yes, we are still due a refund for breach of contract and NO
I do not accept their response and consider this matter unresolved. I do want to thank the Revdex.com for providing the
tool to review a company before doing business with them. Everyone should always check a company’s
credentials first to find out who is reputable and who is not
Regards,
*** ***

For easy reference, we will respond to each response in the numbered order:(1) As previously stated in prior responses, the [redacted] invoice was for services to the community. Even trip charges to the community are the communities responsibility to pay. Per the contract, the Association pays all costs and expenses in connection with the Association.(2) The information that was stated about the release of lien was incorrect. While the homeowner can be charged for the release of lien, the Association pays the upfront cost of that lien release. Per your HOA Documents, the Association can then assess that release of lien fee back to the homeowner. However, the Association pays all upfront cost. There was no mistake made and there were no extra fees. The release of lien fee is a standard fee that is always charged every time a lien is released. It is always charged directly to the Association and then the Association (per it's right in the governing documents), can then go after that homeowner for reimbursement.(3) As previously stated in prior responses, storage of records is a standard fee that is charged in connection of operating your Association. Per the contract, the Association pays all costs and expenses in connection with operating your Association.(4) We will be happy to provide any documents that you need. You will find your requested items attached to this response.We understand that while these answers are not necessary what you wanted to hear, everything is accurate and accounted for. We wish [redacted] the best of luck in their future endeavours.

[redacted]
We are sorry for the issue you had. Unfortunately we as the
management company are a hired contractor by [redacted] Village and only act on
the Boards behalf as instructed. Vertex has no voting power and makes no
decisions on spending etc.  So my manager
has no ability to send...

a contractor or spend money on work if your Board doesn't
authorize it after the issue is identified. The Board deemed this issue to be an
owner issue and was your responsibility to fix and the manager relayed this to
you. The manger did react originally to your after-hours emergency call and contacted a local
available plumber to come out and check the issue right away.  The plumber reported what he observed to be
the issue back to the manager and for the Boards review.
Any contractor who works in your community is third party
and hired by your community, [redacted] Village. These contractors are not
Vertex employees and do not work for Vertex directly or the community – Vertex works
with numerous contractors in the Tri-State area. In regards to the contractor
(plumber) it doesn't matter to the contractor whose responsibility an issue is
they are just there to do the job contracted and paid for. For your after-hours
issue the manger was only able to get Mr. [redacted] (a national plumbing company)
to say they could come out after regular hours. Mr. [redacted] is a big national company
and have no relation or connection to Vertex in anyway. Actually we (Vertex) don’t
really use them at all on a regular basis – they were just the only ones available
at that time after hours to respond to the service call.
Vertex will not issue any refund to the owner as we are not personally
financially responsible for upkeep of the community or maintenance in anyway.
Vertex is hired by this community same as any other contractor for a service
and only paid a set fee for such service and have no ownership in the community,
J[redacted] Village. The units in this community are individually owned and may
have maintenance responsibilities from time to time as any personally owned home
would.
J[redacted] Village would be the only company that could
issue a refund as they are the communities HOA but Vertex has no ability or
power to issue any refund on behalf of them. The Board of [redacted] Village
has decided on this matter and hasn't changed their decision at this time.
Once again at Vertex we are sorry for your situation but we
didn't cause this issue and tried to work to help you as best we could within
our guidelines for your community. We are just relaying the decision from your
HOA Board/Our boss as they see fit per your community documents for your issue.

For easy reference, each item will be discussed in the same numbered order:1. As previously stated, services were rendered to common property that is the HOA's responsibility.2. As previously stated, delinquent fees are added to the delinquent homeowner's account. However, the law firm must still be paid for their services by the HOA. The law firm will not allow their outstanding invoices with the HOA to go unpaid until the delinquent homeowner pays. The HOA pays for these services upfront and the bills the homeowner.3. As previously stated, per the contract, the Association pays all costs and expenses in connection with operating your Association per section I.4. May 2017 and September 2015 were already previously turnover. However, we will be happy to provide another copy. See attached

While we sympathize with Ms. [redacted]’s concerns, her issue does not lie with Vertex, but with the Board of Directors. This issue is outside the authority of Vertex. Vertex has done everything in their power to rectify the issue. We were onsite within 30 minutes after the emergency call came through,...

answered homeowner questions while onsite and were in constant communication with Ms. [redacted] throughout the day until the issue was resolved by the plumber. The following day, the plumber came back to run a camera through the sewer line to try to detect the issue. We were in communication with them to find out what the issue was and to make sure it was rectified. At that time, we also asked them to provide a bid to get the issue fully repaired, so this will not happen again. We did not communicate with Ms. [redacted] that day, because we were still working on the issue and had nothing new to report at that time. That night, we received an email (and Revdex.com complaint at the same time) from Ms. [redacted]’s niece to contact her about the issue, because Ms. [redacted] was in poor health. The manager immediately contacted her niece and began to explain the issues to her to make her aware that we were working to resolve the issue.   Beginning January 31st, the Property Manager has talked to Ms. [redacted]’s niece on the phone one time and written a total of 11 email responses to her, in order to keep her constantly updated.  This is one of the emails from her niece: [redacted]  I know you are doing all you can to help. Please just keep me in the loop so I can help all involved.  This is a very serious problem for everyone.  I have to assess everything from here in Texas. I can't see exactly how bad it is and I have to rely on any and all info that you and my Aunt are giving me.  Please help me help all of y'all.    I just want this fixed and for everything to go smoothly.  I'm very concerned about my Aunts health as well as her property.  I'll help in any way I can from here.  I'll even meet with the board if I need to to help.  All I'm asking is that you help by moving things along quickly. We need those bids as soon as possible.  If this thing backs up again then we are risking even more property damage and her health to get even worse.  I can tell you are a person who cares and wants to get this done.  I really do appreciate you in all of this.  Let me know what I can do to expedite this.”  Ms. [redacted] also has to understand that the management company only has so much authority, as our direction comes from the [redacted]. This issue has been reported to them and they have directed us to solicit 3 bids from plumbers to present those to them for review and possible approval. Once a decision is made by the Board of Directors, Vertex will notify Ms. [redacted]’s niece with the decision (as requested by Ms. [redacted] from a notarized document sent to Vertex.) We will continue to do everything in our power to get this issue resolved for Ms. [redacted] as quickly as possible.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Response to Vertex reply maintaining numerical reference:1. Requiring our HOA to pay for a trip fee on service that should never have been scheduled is unacceptable. I'll provide some other examples of the same situation for additional context.  By this logic, our HOA would be responsible for paying in the following situations:   a. A trip fee for Vertex scheduling pool closing services (our community doesn't have a pool)   b. Consultation fee for Vertex scheduling time for us to talk with an attorney about zoning regulations for an apartment complex (our community doesn’t have apartments)2. I would expect that fees associated with lien release should be added to the total amount owed by the delinquent homeowner (much like late fees and the lien application fee being added to the total amount due). Please provide reference to the section in the HOA documents that clarifies the lien release process you describe. The only information I could find was a general statement that the delinquent homeowner is responsible for all costs/fees associated with a lien (relevant section below)."Section 4.14: Enforcement of Lien. Any lien established under this Declaration may be enforced by the Association in the same manner and to the same extent (including appointment of a receiver, foreclosure sale and deficiency judgment) and subject to the same procedures as in the case of foreclosure of a real property mortgage under the laws of the Commonwealth of Kentucky. In any such enforcement proceeding, the amount which may be recovered by the Association shall include all costs of such proceeding, including reasonable attorneys’ fees. In any such foreclosure sale, the Association may become the purchaser."3. Again, if we truly were responsible for paying a monthly storage fee, why were we only charged this fee once during the entire 3 year term? Please reference the relevant verbiage in the contract that specifies a separate storage fee (that isn’t covered by the monthly management fees).
Regards,
[redacted]

The business has provided a full refund of the money owned and I consider my complaint to be resolved thanks to the involvement of the Revdex.com. Mr. [redacted]

Revdex.com & Mr. [redacted] I think there is some confusion in this complaint because we are a third party hired by the Board of this community to take care of the day to day operations of this community corporation. As the management company we have no control or authority to set Annual dues or...

spend any monies without Board Approval. The community Board oversees all community monies (bank accounts, CD's etc). The Board works on the communities behalf to perform maintenance to the buildings and community as needed and spend community funds to do so. This is the purpose and set up of a condominium association.  For the management services we provide we are contracted by the Board and paid a monthly fee that can be viewed in the monthly financials. This community which isn't uncommon in 20 plus year old buildings had a maintenance issue on one of their buildings that required decks to be removed, siding to be removed and owners units invaded to fix the issues at hand so the building was stable. This was a believed construction default and not the communities, Board or management companies fault (none of which had anything to do with the construction of these buildings). The issues had to be corrected for the owners in that building so the Board agreed to perform the repairs needed. Due to this issue and the cost the Board and community in attendance at the special meeting held at that time decided to do a maintenance assessment to replenish the communities reserves accounts from this maintenance issue. To Note: Vertex was not the management company when this building had its decks replaced originally many many years ago - and to correct the issues discussed above decks had to be removed to access the areas of concern.  The communities annual dues are based off the annual budget and number of owners. The Board sets the budget and dues for the community each year - the management company doesn't have any say or vote on these items. Every penny collected and spent is documented in the financials and reviewed by the Board monthly. Vertex and the Board have worked together and accomplished a lot of improvements in the community over the years while watching cost and acquiring savings anywhere we can. Unfortunately unforeseen items can occur and the cost of living tends to go up over the years and not down so annual dues tend to rise.The  community Board along with a large majority of owners in the community are very happy with Vertex as the management company as we continue to work together to keep the property in good shape with nice curb appeal and keeping owners property values high. If you have any questions regarding the community finances please come to a meeting or contract your management representative with any questions you may have. Thanks,

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Address: 7908 Tanners gate Ln, Florence, Kentucky, United States, 41042

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