Complaint: [redacted] I am rejecting this response because: Regards, [redacted] The company can not be trusted, all have been trained to say from day one if it makes you happy Company cover upMr [redacted] came at 9:at night to collect percent only to order material, at 9:p.m.on March 03, and I gave him plus NO START DATE AND HE SHOULD HAVE EXPLAINED EVERYTHING ON CONTRACT WITH FINISHED DATE He did not My husband tried to get the seller to go down on the price but the seller quickly forgot that he mentioned radiant barrier will be added He did not write on contract and we had other companies with radiant barrier added for a lot less We even showed the engineer and the complaint to the people in windstorm because they took too long to finish the roof First and foremost waiting for the roof to get started, I called the seller His response was unprofessional as if we just had to wait because after a storm of the multitude their were people who did not have a roof or home at all and our contract showed no start and finish date I had neighbors, sisters and friends come over and when I told one owner, he simply said with irogancy they would be put in a wait list I will never recommend them They can not be trusted I immediately Called the owner who completed as stated told me right of the bat he was discounting us and the amount He knows the truth and my husband and I believe he should be helped accountable for trying to pull a quick one,, The owners or owners both disagreedThe seller told my husband for he would install radiant barrier if it made me happy They prograstated and all took their time Never calling, I had to call them time and time again to find out when they were going to start I did write radiant barrier on the contract that is correct and they agreed to try to get it, gave me the round around that they had never worked with that on a metal roofThe seller third party should be held accountable for messing everything up, not explaining, not including, and not communicating., As I mentioned earlier on my first complaint: one owner stated in my house he had years experience when they just opened up in October of The employee, seller, or representative should be advised and given rules about the contract being thoroughly explained and checked off going over the whole contract before he gets a signature My husband did not sign I did As far as paying, the full amount if he would have not taken that long and put us through hell, because as March the 3, they did not start til April , started and ran out of parts had to wait more weeks to get front parts, as they claim they are expertsThey made my life miserableThe material in my neighbors years, no paper work has been given and from the of April until June 15, contact is two months No sense of Urgency and no pride in the company Contract date is on March 3, and they did not finish total job until June 15, That is exactly months and weeks They need to figure it out
Upon receiving this complaint Vertex Roofing immediately sent out our crew, within one hour, to install the new roof on Mr [redacted] ’s house Mr [redacted] is more than pleased with his new complete GAF System 30-year HD shingle roof Vertex Roofing strives to make sure each customer is taken care of While our company has been extremely busy due to all of the damage left in Hurricane Harvey’s wake, we persevere to walk away with completely satisfied clients Although this may appear as a negative review, this is true feedback on how Vertex Roofing handles things in the face of adversity Once again, we have a happy customer
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] The company can not be trusted, all have been trained to say from day one if it makes you happy Company cover upMr [redacted] came at 9:at night to collect percent only to order material, at 9:p.m.on March 03, and I gave him plus NO START DATE AND HE SHOULD HAVE EXPLAINED EVERYTHING ON CONTRACT WITH FINISHED DATE He did not My husband tried to get the seller to go down on the price but the seller quickly forgot that he mentioned radiant barrier will be added He did not write on contract and we had other companies with radiant barrier added for a lot less We even showed the engineer and the complaint to the people in windstorm because they took too long to finish the roof First and foremost waiting for the roof to get started, I called the seller His response was unprofessional as if we just had to wait because after a storm of the multitude their were people who did not have a roof or home at all and our contract showed no start and finish date I had neighbors, sisters and friends come over and when I told one owner, he simply said with irogancy they would be put in a wait list I will never recommend them They can not be trusted I immediately Called the owner who completed as stated told me right of the bat he was discounting us and the amount He knows the truth and my husband and I believe he should be helped accountable for trying to pull a quick one,, The owners or owners both disagreedThe seller told my husband for he would install radiant barrier if it made me happy They prograstated and all took their time Never calling, I had to call them time and time again to find out when they were going to start I did write radiant barrier on the contract that is correct and they agreed to try to get it, gave me the round around that they had never worked with that on a metal roofThe seller third party should be held accountable for messing everything up, not explaining, not including, and not communicating., As I mentioned earlier on my first complaint: one owner stated in my house he had years experience when they just opened up in October of The employee, seller, or representative should be advised and given rules about the contract being thoroughly explained and checked off going over the whole contract before he gets a signature My husband did not sign I did As far as paying, the full amount if he would have not taken that long and put us through hell, because as March the 3, they did not start til April , started and ran out of parts had to wait more weeks to get front parts, as they claim they are expertsThey made my life miserableThe material in my neighbors years, no paper work has been given and from the of April until June 15, contact is two months No sense of Urgency and no pride in the company Contract date is on March 3, and they did not finish total job until June 15, That is exactly months and weeks They need to figure it out
Upon receiving this complaint Vertex Roofing immediately sent out our crew, within one hour, to install the new roof on Mr [redacted] ’s house Mr [redacted] is more than pleased with his new complete GAF System 30-year HD shingle roof Vertex Roofing strives to make sure each customer is taken care of While our company has been extremely busy due to all of the damage left in Hurricane Harvey’s wake, we persevere to walk away with completely satisfied clients Although this may appear as a negative review, this is true feedback on how Vertex Roofing handles things in the face of adversity Once again, we have a happy customer