Vertex Roofing, Inc.

I am rejecting this response because:
Vertex is not being honestWe are sending you a packet of what we have from the job in the mail

I am writing this letter in response to your complaint to the Revdex.com.  I sincerely apologize things escalated to this point.  Vertex Roofing takes pride in its customer service and always wants to go above and beyond what should be expected of a company.  At this time we feel we have...

already gone above and beyond to the point where we have to say enough is enough.  Originally when we had contracted with you for the new metal roof we were up front with the fact that we are a metal roofing company and not an interior finishing company.  We had agreed to take on the responsibility of finding someone to complete the interior drywall work.  When everything was complete with the drywall both company owners came out to meet with you and inspect the work.  Although the drywall work looked fantastic, you had expressed your complete dissatisfaction with Craig and his work habits (not the finished product just his lack of communication).  Our response was to deduct the entire amount charged to you for the drywall which totaled $2,000.  We feel this was far above our obligation, however, our main goal was to be sure you were satisfied with the outcome.  Even if the drywall work had been paid for, it would not be industry standard to repair a hairline crack in drywall.  When Paul came out to inspect the crack, he could not even see it until it was pointed out to him.  Again, I sincerely apologize and hope you can see things from our point of view. ...