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Vertical Roofing

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Vertical Roofing Reviews (15)

We have spoken with the customer and addressed their concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We have solved the problem with this homeowner the day the complaint was filed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute My name is [redacted] I am reaching out to you regarding complaint# [redacted] The repairs to my roof were completed on 08/01/16, payment was provided to Shane with Vertical Roofing on 08/02/I did not observe anyone from Vertical Roofing inspect my roof after repairs were made by their contractors as I was told is the processI was also told on 08/02/by Shane that all line items specified in the contract to be repaired were not repaired and that my check was my receiptI would like an invoice showing exactly what was repaired, the cost of labor and materials, the amount paid and any balance remainingI have requested this information from Vertical Roofing and I am waiting to receive it and the post-repair inspectionThe complaint should remain open until this is done Best Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Ok, lets go ahead and mark it as resolved If they don't finish the work I'll reopen it

In regards to the complaint filed by *** ***, we believe the status should be changed to resolved. We had our Sales Manager *** *** meet with Ms*** and come to an agreement on the outstanding work and final payment. We have finished the outstanding work and have
collected payment in full from Ms*** which was back before the Thanksgiving holidays Please let me know when you show it as resolved on your end. If you have any questions please do not hesitate to contact me directly

Ms*** ***, Thank you for working with us in getting your project completed and for your patience. Thank you for the prompt payment as well. We have sent a final invoice to your insurance company and they should send you the depreciation for the roof which is money for you to
keep. I have spoken with the Revdex.com regarding your complaint and told them that we have finished your project and they are going to reach out to you and make sure you are satisfied. We would greatly appreciate your help in showing the complaint as resolved to your satisfaction. If there are any other issues please let me know. Again I apologize for the problems we caused. If you would like to reach out to *** at the Revdex.com you can reach him by sending a quick email to [email protected] in regards to complaint # *** saying we have resolved the issue and you are satisfied or you can contact him at ###-###-#### between 9:a.mand 4:p.m. It has been days since the complaint and the Revdex.com asks that it be resolved within days. Thanks again for your help Respectfully, Kameron A*** Vertical Roofing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have solved the problem with this homeowner the day the complaint was filed.

We have spoken with the customer and addressed their concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
My name is [redacted] I am reaching out to you regarding complaint#[redacted]. The repairs to my roof were completed on 08/01/16, payment was provided to Shane with Vertical Roofing on 08/02/16. I did not observe anyone from Vertical Roofing inspect my roof after repairs were made by their contractors as I was told is the normal process. I was also told on 08/02/16 by Shane that all line items specified in the contract to be repaired were not repaired and that my check was my receipt. I would like an invoice showing exactly what was repaired, the cost of labor and materials, the amount paid and any balance remaining. I have requested this information from Vertical Roofing and I am waiting to receive it and the post-repair inspection. The complaint should remain open until this is done.   Best Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

You have complained to the Revdex.com about our invoicing but have for months failed to return phone calls or reply to texts or emails on our part to get this matter resolved.  You spoke with me on Monday for a few minutes but stated that you did not have time to go through the process of...

calling the insurance company to get the documentation needed to insure that the billing is correct.  We made an appointment for another call at 3:45 that same day to accomplish this. I called at that time and at other times since as well as having emailed and texted you and I have had no response from you.  When you signed your contract you gave us permission to deal with your insurance company so that we could obtain the needed documents.  We have been informed by your insurance company that you instructed them verbally to release no further information to us.  This keeps us from obtaining any needed documentation with out your personal assistance.  When you filed the complaint with the Revdex.com your stated desired outcome was the very thing I have been trying to get with you and accomplish for months.  I cannot do this with out your involvement.  Please let me know how I need to proceed.  Based on the documentation I currently have the amount owed to Vertical roofing is $7909.12.  With out your assistance in obtaining documentation that you think will prove otherwise I must assume that this is correct and proceed with efforts to collect what is owed to us. Please let me know how you wish to proceed.

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Address: 2659 Livingston Rd, Jackson, Mississippi, United States, 39213-6926

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