Dear [redacted] , We were approached by the Revdex.com with regards to a concern you had had about The Smart PanelIn terms of redeeming rewards, the email address that you redeem your incentives to needs to be the same as the email address registered to your Smart Panel accountAs your Smart Panel account is linked to your email address, regrettably at this stage it is not possible to change your email address.The launch of our new website led to some changes and improvements, one of which being that we no longer offer a message centerThis means, unfortunately, if you no longer have access to your Smart Panel account email address, you will not be able to redeem rewardsKind Regards,Joseph/ Smart Panel Team [redacted] Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This is the same line they gave meNo proofThey claim I used multiple email addresses but I only have oneI requested proof of this alleged second account and they ignored my requests and refused to talk to meThis is not resolved and the company is full of liars who refuse to do business properlyMy account access was not restored, and prior they had no issues talking to me regarding help tickets before thatAgain SHOW ME THE PROOF OF VIOLATION or reinstate my account In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Dear ***,We were approached by the Revdex.com with regards to a concern you had about The Smart Panel.Our Payments Team has investigated this matter and found that your Amazon gift codes were sent to you on 5/*/2017.We have resent the codes to your Smart Panel email address for your convenience.Thank you.Kind Regards,Joseph/ Smart Panel Team
The response to complaint was sent on September **, Response is belowDear ***,We were approached by the Revdex.com with regards to a concern you had had about The Smart Panel.We are sorry to hear that you experienced issues redeeming rewards through our service.Our technical team has resolved the issue, and you should now be able to redeem your rewards.Apologies for any inconveniencePlease let us know if you still experience any issues redeeming your rewards.Have a nice day!Best Wishes,Emma / Smart Panel Team [redacted]
Dear ***, Again, we appreciate your zeal in regard to your participation on the Smart PanelUnfortunately, with the violation to the Terms of Service, it is no longer possible to participate in the Smart Panel.Moreover, as the data collected from the fraudulent account was not viable for usage, unfortunately, you are not ineligible to redeem any rewards accumulated through the Smart PanelWe hope this clarifies the matter Kind Regards,Joseph/ Smart Panel Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved and I want my money they owe me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [They have ALWAYS sent gift codes vis email upon request when indicating I do not have a mobile phone When this all started again with my requesting gift code via email, the are saying that I HAVE to have SMS text and suggested borrowing someone elses phone I do NOT know any one else, nor is it very professional to ask, even if I did So, next, they take my sync info THEN tell me I HAVE to have an SMS text code to receive my duly earned reward (Yet since SMS text requirement they have ALWAYS sent via email with a request as stated above, for not having a mobile phone.) My response is below Either send me the gift code via email or send a bank check to my address At this point, I would also suggest they send my AMAZON GIFT CARD via USPS if they can't reward with a check or gift codes via email! (If they were going to change the rule about being able to request a gift code via email for not having a mobile phone, then we SHOULD have been notified BEFORE they took our sync info, and THEN refuse to send gift code via email NOT everyone has a mobile phone (Further, they have ALWAYS sent gift code via email, both before SMS text code required and since with a simple request, indicating no mobile phone.) I have duly earned my reward, now at $which is substantial for doing what has been requested and for being on a fixed incomeBelow is my response to when they let me know they had heard from Revdex.com and what all was said by them "We are sorry to hear that you do not own a mobile phone, but unfortunately we do not send manual payments to panelists." (noted from your email.) YOU ALWAYS HAVE WITH A REQUEST, INDICATING I DO NOT HAVE A MOBILE PHONE< NO ACCESS TO ANOHER (very professional to ask such), and will NEVER be able to afford a mobile phone as USELESS in this area, even if one could afford!FURTHER, as mentioned AGAIN, if we can no longer request via email like I have ALWAYS DONE, even since SMS TEXT CODE requirement, we SHOULD HAVE BEEN notified, BEFORE I synced for a month with you TAKING MY INFO, knowing not everyone has a mobile phone or access to one VERY, VERY poor business ethics!!!YESI contacted Revdex.com because I do NOT HAVE A mobile phone, and without such (and will NEVER have), for the 'Umpteenth time since Dec [redacted] forward) I have asked for my duly rec'd reward gift code, like I have ALWAYS done, and with that request, you have sent the reward gift code via email NOW, I keep being told I HAVE to have a mobile phone As said many, many times the past month-plus, I do NOT have and will NEVER have a mobile phone or access to one, if you were going to change the rule about NOT sending code via email AS YOU HAVE ALWAYS DONE, even since requiring mobile phone SMS TEXT CODE, we SHOULD have been notified BEFORE you took our synced info and THEN telling us AFTER you took the info, at that time telling me/us you can no longer, AT ALL, send gift code via email LIKE YOU HAVE ALWAYS DONE, even after SMS TEXT CODE REQUIREMENT.Revdex.com is AWARE of the fact that even since SMS TEXT CODE Requirement, you HAVE sent gift code via email, but now you are REFUSING AFTER taking synced info.I will keep asking and will continue to complain to you and Revdex.com, like I see others have, to get a resolution for my duly earned reward, at this point of $total(Not a small amount for someone who has done the syncs as requested, and have ALWAYS rec'd gift code vie email upon request, indicating having NO mobile phone, no access, and will NEVER have a mobile phone NOt FAIR to think that everyone has such, before you changed to this RULE!PLEASE, send me my gift codes VIA EMAIL as you ALWAYS haveeven since the mobile phone CRAP!OOH> and now SMS text code is only valid for minutesWhat kind of expectation is that if someone had to borrow someone, else's phone and NOT near a computer to log in(which I know NO ONE to borrow, and even if I did that is a totally unprofessional way to expect a panelist to get the duly earned reward)Seems like you are not at all inclined to offer any kind of a respectable resolution to either me or the Revdex.comSince I have earned the reward, and you have ALWAYS sent via email with email request--and since you were not at all thoughtful or professional enough to let us know that you can no longer do that BEFORE you took synced info as expected BEFORE advising that you can NO LONGER send gift code via email with a request, perhaps sending a bank check to home address would be in order? [redacted] ***I have duly earned my reward as expected with daily syncs; then learned no longer can request gift code as ALWAYS despite SMS text code supposedly required, then you OWE me my reward since you did not have the professional decency or courtesy to advise no longer accepting email request for not having mobile phone or access to mobile phone.Feels like you do not want to make any effort to RESOLVE, yet you are clearly "in the wrong" for no longer accepting a request via email for those of us that do NOT have a mobile phone, access to another, or will ever have one! THIS SHOULD HAVE BEEN CONSIDERED BEFORE no longer allowing an email request BEFORE taking our daily sync information.I will happily send a copy of this to the Revdex.com, to push for further results As well, if you do not find a way to give me my duly earned reward, and Revdex.com gets no results for a resolution that satisfactorily pays me my duly earned reward, it is not above consideration to have a lawyer contact you!!! I will look forward to either receiving my gift code via email as you have ALWAYS done, even since requiring SMS TEXT code that I do not HAVE mobile phone or access for, and since you did NOT have the professional courtesy to notify that you claim you can no longer do it via email BEFORE taking my sync information for the past couple of months OR to receiving a bank check in the mail ASAP with notification of what you are going to choose to do to make sure I receive my DULY earned reward that you had the unethics to take info before letting me know that you can no longer send gift code via email like you have ALWAYS done with such a simple request and letting you know NO MOBILE PHONE!Please advise as this is just NOT FAIR or even ethical for how you have handled taking info without rewarding via email request as you have ALWAYS done, even since SMS TEXT code requirement and not notifying BEFORE taking my sync info.I will look forward to an AGREEABLE resolution that allows me to receive my duly earned reward!! Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We were approached by the Revdex.com with regards to a concern you had had about The Smart PanelWe have investigated this issue and found that you have broken our Terms of ServiceTherefore you are unable to partake in the Smart Panel and to redeem rewards through our servicePlease visit our Terms of Service for more information: [redacted] Best Wishes, Emma / Smart Panel Team [redacted] -- [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedIt is unfortunate it had to reach this level in order to effectively communicate with the company, but I hope in the future, this won't be necessary any furtherThe rewards system seems to be working again Sincerely, [redacted]
Dear ***,We were approached by the Revdex.com with regards to a concern you had had about The Smart Panel.According to our information you received your February rewards on March ***Please note that the monthly rewards are added into your Smart Panel account approximately every days, and the month of February had only daysThat's why you received your February reward in the beginning of MarchWe're sorry to hear that you also had trouble logging in to your Smart Panel account on February ***If you still have any issues logging in, please send us a message at [redacted] , and we'll get back to youBest Wishes,Emma / Smart Panel Team [redacted]
The consumer should be able to redeem her rewards through our service againThis message was sent to the consumer today: Dear [redacted] ,We were approached by the Revdex.com with regards to a concern you had had about the Smart Panel.We are sorry to hear that you experienced issues redeeming rewards through our service.Our technical team has resolved the issue, and you should now be able to redeem your rewards.Apologies for any inconveniencePlease let us know if you still experience any issues redeeming your rewards.Have a nice day!Best Wishes,Emma / Smart Panel Team [redacted]
To Whom it May Concern, Please find a copy of our reply to consumer complaint # [redacted] "Dear [redacted] We were approached by the Revdex.com with regards to a concern you had had about The Smart PanelThe Smart Panel is a multi-device measurement panel to which each of our candidates were specifically chosen to represent and help us better understand how a larger section of internet users use technologyWe have investigated this issue and found that you have broken our Terms of Service by having created multiple Smart Panel accounts registered to different email addressesThat is why you are unfortunately unable partake in the Smart Panel, and to redeem rewards through our servicePlease visit our Terms of Service for more information: [redacted] Please note that we reserve the right to discontinue offering the Service or to suspend, remove, modify or disable access to the Service at any time in our sole discretionThank you for contacting us about this matterBest Wishes, Robert / Smart Panel Team [redacted] Kind Regards, Saana K [redacted] Community Management Associate Verto Analytics Inc [redacted]
Dear ***, We were approached by the RevDex.com with regards to a concern you had had about the Smart Panel. Quarterly loyalty bonuses are added into your account approximately every 90 days,... provided that your status has stayed ’OK’ and all of your devices have been continuously active. If the Smart App on one of your devices becomes inactive and causes your Smart Panel status to change, unfortunately your activity period for the loyalty bonus restarts from 0 days. According to our information the Smart App wasn't active on your Android device, which caused your status to change. Should all your devices stay continuously active in the future, you will keep earning your monthly and loyalty rewards. Thank you for contacting us about this matter. Best Wishes, Emma / Smart Panel Team [redacted]
Dear W [redacted] ,We were approached by the Revdex.com with regards to a concern you had had about The Smart Panel.We're sorry to hear that you experienced problems redeeming your rewards.We have reviewed your Smart Panel account and saw that a member of the support team was in contact with you on February *** According to our records you have successfully redeemed your rewards on February **, If you'd like to see a proof of payment, please send an email to [redacted] .Apologies for any inconvenience.Best Wishes,Emma / Smart Panel Team [redacted]
Dear [redacted] , We were approached by the Revdex.com with regards to a concern you had had about The Smart PanelIn terms of redeeming rewards, the email address that you redeem your incentives to needs to be the same as the email address registered to your Smart Panel accountAs your Smart Panel account is linked to your email address, regrettably at this stage it is not possible to change your email address.The launch of our new website led to some changes and improvements, one of which being that we no longer offer a message centerThis means, unfortunately, if you no longer have access to your Smart Panel account email address, you will not be able to redeem rewardsKind Regards,Joseph/ Smart Panel Team [redacted] Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This is the same line they gave meNo proofThey claim I used multiple email addresses but I only have oneI requested proof of this alleged second account and they ignored my requests and refused to talk to meThis is not resolved and the company is full of liars who refuse to do business properlyMy account access was not restored, and prior they had no issues talking to me regarding help tickets before thatAgain SHOW ME THE PROOF OF VIOLATION or reinstate my account In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Dear ***,We were approached by the Revdex.com with regards to a concern you had about The Smart Panel.Our Payments Team has investigated this matter and found that your Amazon gift codes were sent to you on 5/*/2017.We have resent the codes to your Smart Panel email address for your convenience.Thank you.Kind Regards,Joseph/ Smart Panel Team
The response to complaint was sent on September **, Response is belowDear ***,We were approached by the Revdex.com with regards to a concern you had had about The Smart Panel.We are sorry to hear that you experienced issues redeeming rewards through our service.Our technical team has resolved the issue, and you should now be able to redeem your rewards.Apologies for any inconveniencePlease let us know if you still experience any issues redeeming your rewards.Have a nice day!Best Wishes,Emma / Smart Panel Team [redacted]
Dear ***, Again, we appreciate your zeal in regard to your participation on the Smart PanelUnfortunately, with the violation to the Terms of Service, it is no longer possible to participate in the Smart Panel.Moreover, as the data collected from the fraudulent account was not viable for usage, unfortunately, you are not ineligible to redeem any rewards accumulated through the Smart PanelWe hope this clarifies the matter Kind Regards,Joseph/ Smart Panel Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved and I want my money they owe me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [They have ALWAYS sent gift codes vis email upon request when indicating I do not have a mobile phone When this all started again with my requesting gift code via email, the are saying that I HAVE to have SMS text and suggested borrowing someone elses phone I do NOT know any one else, nor is it very professional to ask, even if I did So, next, they take my sync info THEN tell me I HAVE to have an SMS text code to receive my duly earned reward (Yet since SMS text requirement they have ALWAYS sent via email with a request as stated above, for not having a mobile phone.) My response is below Either send me the gift code via email or send a bank check to my address At this point, I would also suggest they send my AMAZON GIFT CARD via USPS if they can't reward with a check or gift codes via email! (If they were going to change the rule about being able to request a gift code via email for not having a mobile phone, then we SHOULD have been notified BEFORE they took our sync info, and THEN refuse to send gift code via email NOT everyone has a mobile phone (Further, they have ALWAYS sent gift code via email, both before SMS text code required and since with a simple request, indicating no mobile phone.) I have duly earned my reward, now at $which is substantial for doing what has been requested and for being on a fixed incomeBelow is my response to when they let me know they had heard from Revdex.com and what all was said by them "We are sorry to hear that you do not own a mobile phone, but unfortunately we do not send manual payments to panelists." (noted from your email.) YOU ALWAYS HAVE WITH A REQUEST, INDICATING I DO NOT HAVE A MOBILE PHONE< NO ACCESS TO ANOHER (very professional to ask such), and will NEVER be able to afford a mobile phone as USELESS in this area, even if one could afford!FURTHER, as mentioned AGAIN, if we can no longer request via email like I have ALWAYS DONE, even since SMS TEXT CODE requirement, we SHOULD HAVE BEEN notified, BEFORE I synced for a month with you TAKING MY INFO, knowing not everyone has a mobile phone or access to one VERY, VERY poor business ethics!!!YESI contacted Revdex.com because I do NOT HAVE A mobile phone, and without such (and will NEVER have), for the 'Umpteenth time since Dec [redacted] forward) I have asked for my duly rec'd reward gift code, like I have ALWAYS done, and with that request, you have sent the reward gift code via email NOW, I keep being told I HAVE to have a mobile phone As said many, many times the past month-plus, I do NOT have and will NEVER have a mobile phone or access to one, if you were going to change the rule about NOT sending code via email AS YOU HAVE ALWAYS DONE, even since requiring mobile phone SMS TEXT CODE, we SHOULD have been notified BEFORE you took our synced info and THEN telling us AFTER you took the info, at that time telling me/us you can no longer, AT ALL, send gift code via email LIKE YOU HAVE ALWAYS DONE, even after SMS TEXT CODE REQUIREMENT.Revdex.com is AWARE of the fact that even since SMS TEXT CODE Requirement, you HAVE sent gift code via email, but now you are REFUSING AFTER taking synced info.I will keep asking and will continue to complain to you and Revdex.com, like I see others have, to get a resolution for my duly earned reward, at this point of $total(Not a small amount for someone who has done the syncs as requested, and have ALWAYS rec'd gift code vie email upon request, indicating having NO mobile phone, no access, and will NEVER have a mobile phone NOt FAIR to think that everyone has such, before you changed to this RULE!PLEASE, send me my gift codes VIA EMAIL as you ALWAYS haveeven since the mobile phone CRAP!OOH> and now SMS text code is only valid for minutesWhat kind of expectation is that if someone had to borrow someone, else's phone and NOT near a computer to log in(which I know NO ONE to borrow, and even if I did that is a totally unprofessional way to expect a panelist to get the duly earned reward)Seems like you are not at all inclined to offer any kind of a respectable resolution to either me or the Revdex.comSince I have earned the reward, and you have ALWAYS sent via email with email request--and since you were not at all thoughtful or professional enough to let us know that you can no longer do that BEFORE you took synced info as expected BEFORE advising that you can NO LONGER send gift code via email with a request, perhaps sending a bank check to home address would be in order? [redacted] ***I have duly earned my reward as expected with daily syncs; then learned no longer can request gift code as ALWAYS despite SMS text code supposedly required, then you OWE me my reward since you did not have the professional decency or courtesy to advise no longer accepting email request for not having mobile phone or access to mobile phone.Feels like you do not want to make any effort to RESOLVE, yet you are clearly "in the wrong" for no longer accepting a request via email for those of us that do NOT have a mobile phone, access to another, or will ever have one! THIS SHOULD HAVE BEEN CONSIDERED BEFORE no longer allowing an email request BEFORE taking our daily sync information.I will happily send a copy of this to the Revdex.com, to push for further results As well, if you do not find a way to give me my duly earned reward, and Revdex.com gets no results for a resolution that satisfactorily pays me my duly earned reward, it is not above consideration to have a lawyer contact you!!! I will look forward to either receiving my gift code via email as you have ALWAYS done, even since requiring SMS TEXT code that I do not HAVE mobile phone or access for, and since you did NOT have the professional courtesy to notify that you claim you can no longer do it via email BEFORE taking my sync information for the past couple of months OR to receiving a bank check in the mail ASAP with notification of what you are going to choose to do to make sure I receive my DULY earned reward that you had the unethics to take info before letting me know that you can no longer send gift code via email like you have ALWAYS done with such a simple request and letting you know NO MOBILE PHONE!Please advise as this is just NOT FAIR or even ethical for how you have handled taking info without rewarding via email request as you have ALWAYS done, even since SMS TEXT code requirement and not notifying BEFORE taking my sync info.I will look forward to an AGREEABLE resolution that allows me to receive my duly earned reward!! Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We were approached by the Revdex.com with regards to a concern you had had about The Smart PanelWe have investigated this issue and found that you have broken our Terms of ServiceTherefore you are unable to partake in the Smart Panel and to redeem rewards through our servicePlease visit our Terms of Service for more information: [redacted] Best Wishes, Emma / Smart Panel Team [redacted] -- [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedIt is unfortunate it had to reach this level in order to effectively communicate with the company, but I hope in the future, this won't be necessary any furtherThe rewards system seems to be working again Sincerely, [redacted]
Dear ***,We were approached by the Revdex.com with regards to a concern you had had about The Smart Panel.According to our information you received your February rewards on March ***Please note that the monthly rewards are added into your Smart Panel account approximately every days, and the month of February had only daysThat's why you received your February reward in the beginning of MarchWe're sorry to hear that you also had trouble logging in to your Smart Panel account on February ***If you still have any issues logging in, please send us a message at [redacted] , and we'll get back to youBest Wishes,Emma / Smart Panel Team [redacted]
The consumer should be able to redeem her rewards through our service againThis message was sent to the consumer today: Dear [redacted] ,We were approached by the Revdex.com with regards to a concern you had had about the Smart Panel.We are sorry to hear that you experienced issues redeeming rewards through our service.Our technical team has resolved the issue, and you should now be able to redeem your rewards.Apologies for any inconveniencePlease let us know if you still experience any issues redeeming your rewards.Have a nice day!Best Wishes,Emma / Smart Panel Team [redacted]
To Whom it May Concern, Please find a copy of our reply to consumer complaint # [redacted] "Dear [redacted] We were approached by the Revdex.com with regards to a concern you had had about The Smart PanelThe Smart Panel is a multi-device measurement panel to which each of our candidates were specifically chosen to represent and help us better understand how a larger section of internet users use technologyWe have investigated this issue and found that you have broken our Terms of Service by having created multiple Smart Panel accounts registered to different email addressesThat is why you are unfortunately unable partake in the Smart Panel, and to redeem rewards through our servicePlease visit our Terms of Service for more information: [redacted] Please note that we reserve the right to discontinue offering the Service or to suspend, remove, modify or disable access to the Service at any time in our sole discretionThank you for contacting us about this matterBest Wishes, Robert / Smart Panel Team [redacted] Kind Regards, Saana K [redacted] Community Management Associate Verto Analytics Inc [redacted]
Dear ***, We were approached by the RevDex.com with regards to a concern you had had about the Smart Panel. Quarterly loyalty bonuses are added into your account approximately every 90 days,... provided that your status has stayed ’OK’ and all of your devices have been continuously active. If the Smart App on one of your devices becomes inactive and causes your Smart Panel status to change, unfortunately your activity period for the loyalty bonus restarts from 0 days. According to our information the Smart App wasn't active on your Android device, which caused your status to change. Should all your devices stay continuously active in the future, you will keep earning your monthly and loyalty rewards. Thank you for contacting us about this matter. Best Wishes, Emma / Smart Panel Team [redacted]
Dear W [redacted] ,We were approached by the Revdex.com with regards to a concern you had had about The Smart Panel.We're sorry to hear that you experienced problems redeeming your rewards.We have reviewed your Smart Panel account and saw that a member of the support team was in contact with you on February *** According to our records you have successfully redeemed your rewards on February **, If you'd like to see a proof of payment, please send an email to [redacted] .Apologies for any inconvenience.Best Wishes,Emma / Smart Panel Team [redacted]