VerVendi, Inc.

Please see reply given below to the customer within hours of receiving his inquiry: Good evening ***,Thank you for contacting eScience LabsI apologize that you were unable to reach a customer support representative over the phone to discuss your questionsThe *** labels were voided
because the shipping address you provided is a PO Box address which *** does not deliver toNew labels were created via USPS that were shipped out todayThose new tracking numbers are *** *** *** and both are expected to be delivered on June 15th.Is there anything further that I can assist with?Again, I do apologize for your frustration on not receiving an immediate response and for the confusion with the voided labels.Please feel free to reply with any further questions you may have.Thank you,*** ***eScience Labs Customer Support

Initial Business Response /* (1000, 5, 2015/08/21) */
eScience Labs can understand the frustration that [redacted] is incurring. A student that drops a class and has purchased materials for that class should have the ability to return the materials. eScience does provide that opportunity within...

30 days as noted on the[redacted] website under Terms. This is the same website that [redacted] purchased the science kit that he would like to return. eScience provides the 30 days to allow students the chance to return the kit. When a student drops a course, eScience provides ample time to contact eScience to return a purchased kit. The following is disclosed on the eScience Labs website concerning the return policy :
Warranty/Return Policy - Student:
- Customer understands and fully accepts that eScience Labs' kits are warranted only to contain their stated list of equipment and supplies (from the printed inventory sheet).
- Only fully intact and resalable products purchased directly from[redacted] and returned within 30 days of shipment qualify for a refund from eScience Labs. For products purchased from a school bookstore, please contact the bookstore for a complete return policy as it may be different. eScience Labs Returns are subject to the following terms:
- All returns must be pre-approved and require the Customer obtain a Return Merchandise Authorization (RMA) form.
- The Customer is responsible for all return postage (including refused package fees).
- All returned kits will be refunded for the original cost of the kit, less a 10% restocking fee.
- Any kit that is returned without an RMA form that is still eligible within the 30 day policy is subject to a 15% restocking fee.
- Any kit returned without pre-approval that is outside of the 30 day eligibility policy WILL NOT be refunded. eScience Labs will not be responsible for re-shipping a kit that has come back to our warehouse without permission.

Hello, This customer was refunded on December 14th and the check was cashed on December 19th according to our records. The refund was delayed due to waiting for the product to be returned to our facility. The attached documentation shows the check and the date that it was posted from our...

account.  Thank you, [redacted]