Dear Revdex.com,? We appreciate the opportunity to respond to the complaint submitted by the Buyer concerning the house we built for her and her familyWe agree with her - it is a beautiful home.? As is typical in new home construction, there are sometimes unfortunate circumstances outside of the control of the builder that may adversely affect the building processThese may include weather delays, material or labor shortages, or municipal and regulatory challengeUnfortunately, we experienced some of these issues on the Buyer’s homeAll of these circumstances were provided for in our Real Estate Purchase Contract, and at no time was the contract violated in any way by Vesta Homes, as was admitted by Buyer.? ? During construction, our stone supplier discontinued manufacturing the stone that the Buyer selected for her homeWe brought in nearly buyers to pick new stone colorsMost buyers admitted that it was a hassle, but were fine with the new line of stone selections, which many agreed were superior to the previous selectionsThe Buyer, however, became visibly angry and raised her voiceShe lamented that the new colors were awful, would never work, and verbally excoriated our design studio consultant in a raised voice, and generally made a sceneAfter a few days, she picked new colorsThe salespeople present for this outburst still refer to it as abnormalThis was our first indication of the type of person we were dealing with.Utah is facing a historic shortage of labor in the construction industry, and as a result, both the truss manufacturing and the framing were delayed on the Buyer’s home.? We had challenges getting trusses delivered on time, and framing took longer than expected ?" which are not unusual occurrences in this marketWe informed the Buyer of all these issues before they occurred, and although we had not committed to a closing date at this point, she began to be upset at the amount of time the construction was taking, which was understandableWhen we originally signed the contract with them we told them it would take 4-months to buildEvery home buyer in Utah is currently facing the same issues and many builders have begun telling people that it will take months to build a new home.? ? The supposedly dishonest and verbalized promise the Buyer referred to in the complaint was a misunderstanding on her partWhen discussing the final grade of the backyard with our site superintendent, the Buyer asked for an area that slopes to be made flatterOur superintendent, in an effort to be helpful, said that he would do whatever he could to help her make it as flat as possible, but that ultimately a final grade was a not a landscape grade, and that drainage was the primary goalHe promised that he would instruct the excavators that if possible they should make the sloped area flatter as they were creating their drainage gradeThis was accomplished, however, what the Buyer heard, and chose to believe, was that she was promised that a significant amount of dirt would be cut and removed from her yard, utilizing dump trucks to haul the material offsite at a significant costThis was never contemplated in our Real Estate Purchase Contract with herIn hindsight, our site superintendent should have referred her to Sales Management in order to answer her grading question rather than discuss the issue with her.? ? The story surrounding her closing date moving is not factualShe is conflating two separate occurrences into one, making up dates, and hyperbolizing the impactI will run through the facts below:1) In her complaint, the Buyer asserts that “Five days before we were scheduled to close, they pushed the closing date another weeks out, even after we confirmed with them days earlier that all was ready and set to be closed on this date.”Email records show that this is not the caseWe had set an original modate of April 5th with the BuyerOn March 5th, our Sales Manager called to tell them that we would need to push the date back two weeks to April 16thHe apologized for the inconvenienceWe understand that moving arrangements are often in the works a month out, but due to the material and labor shortages in the market, we felt it would be best to inform them of the new date as early as possible so that they would still have time to make things workThe Buyer’s claim that Vesta Homes pushed a closing back by two weeks only five days before a closing date is not remotely trueThe Buyer told us a few days later that they were able to make the new date work.? ? ? 2) She continues, “We had to cancel all of that and be homeless for two weeks because they forgot to install the power meter.”? ? ? This is the second eventSix days before the modate of April 13th, our Sales Manager called to tell the Ballifs that Rocky Mountain Power had still not installed the power meter on the homeThe consequence of this was that if it did not happen within the next week then a Certificate of Occupancy could not be obtained and they could not move inWe were very confident that the power meter would in fact be installed, but there was still a chance that it might notPublic utilities sometimes miss construction dates, so because we are always very open and transparent with our buyers we gave them this information.The resulting emotional conflagration and violent outburst was astoundingThe Buyer became completely unhinged and verbally assaulted and abused our Sales Manager, using liberal amounts of profanity in the processThe vulgar tirade was not only unprofessional but degrading and insulting to a person simply trying to help them move into their new home.Eagle Mountain City was at fault for the uninstalled power meterAfter the four-way inspection when the meter box was inspected, Eagle Mountain sent in a clearance to install a power meter for the wrong addressAfter sorting everything out, Rocky Mountain Power showed definitively in their records that the clearance from Eagle Mountain for the Buyer’s home was sent for a lot on the other side of town, and vice versaIronically, the Buyer’s husband is an employee of Eagle Mountain CityHe pursued a witch hunt at city offices and the secretarial employees denied any wrong doingInexplicably, the Buyer concluded that Vesta Homes was at fault for the clearance mix up at Eagle Mountain CityWe were the ones that in fact noticed and corrected the problemOur level-headed attempts to disabuse them of this notion only resulted in further intransigence.? ? The sad/funny thing about this story, depending on how you look at it, is that the power meter was still installed, the Certificate of Occupancy was obtained, and the Buyer still moved in on April 13th, as originally planned back in MarchThis timing resulted in a month build time in total from excavation to closing, two weeks over the high side of our original estimate.Title deeds which were filed with the county show that at no point was the Buyer homeless, as she claimsThe home we sold her closed on Friday, April 13th and title was transferred at that pointThe home that the Buyer sold also closed on April 13th and their contract with their home buyers stipulated that they had through Monday morning to move outSo the statement that she was homeless for two weeks is a flagrant lieShe in fact had two homes available for a period of approximately two and a half daysAt the final walkthrough, the Buyer became emotional and cried about being homelessThis never happened in any form, and she has also never apologized to date for assaulting our Sales Manager on the phone.Concerning their warranty requests, we have responded to every single item that she has requested to be fixed within hoursVesta Homes stands by our Limited Warranty and has corrected every single issue that has been raisedIn addition, we have also corrected items that would not normally be corrected in an effort to rebuild good will with the BuyerThe warranty items that she has requested corrected are very typical of new construction ?" paint touch ups, sticking doors, cleaning touch upsOne item that was atypical was an abamount of dust in the utility roomWhen the house was cleaned initially the power meter was not installed and there were no lights in the utility roomWe missed this on our final review and admit the mistake.We have upheld every item of our contract that we signed with the Buyer, even going further than would normally be expected of a home builderHowever, there were several instances in which they violated the terms of their contractDespite a contract that clearly instructs home buyers to not visit the jobsites while homes are under construction for insurance and liability reasons, the Buyer made frequent visits without company personnel presentThis is extremely dangerous and violates our insurance policies we have in placeIn addition, the Buyer’s husband performed unauthorized work on the home while it was under constructionSeveral communication conduits and wiring was installed without our knowledge, which could void their warrantyWhen confronted, he denied that he had any knowledge of the work doneWe are very familiar with our own product and know when these sorts of things occurWe let it slide.The amount of warranty requests that have been requested by the Buyer has been approximately five times the amount for a product that is in all ways similar in quality to the other dozens of homes that we have soldCurrently, we are aware of no outstanding warranty requests submitted through our system ?" a system that the Buyer is very familiar withIf there is anything else that needs to be corrected, including the items in her “Desired Settlement”, then we are happy to make those correctionsWe have also checked phone and email records for all company employees, and can find no record of any communication with the Buyer that has gone unresponded toOf course there is a chance that some communication with her was missed on our part, but we would suspect that her statement concerning her calls not being returned is exaggeration at bestWe believe that the amount of unreasonable warranty requests from the Buyer, as well as her assertion concerning unanswered calls, speaks more about her desire to be vindictive rather than any quality failings of the productOur phone lines and warranty email address remain open, and we welcome any chance to provide better customer service that the Buyer may desire if there are still defective items to correct.? We are also aware that the Buyer has filed a complaint with the Revdex.com against McArthur Homes, a company with which she has never done business, with verbiage similar to the Vesta complaint, suggesting that they built her home and did so poorlyTyler M [redacted] , the owner of Vesta Homes, is the son of the owner of McArthur HomesFiling an additional complaint against McArthur Homes, a large and well-known company which she knows very clearly did not build her home, can only be explained as retributive.? ? Every so often there is a buyer that is difficult to work withThis is a fact of building homes and doing business in general and we’re ok with thatThe incredibly positive reviews from the majority of our previous buyers speak for themselvesWe are comfortable with the fact that some people are naturally difficult to work with and we consider it a cost of doing businessLuckily we have made many friends out of our home buyers and rest well knowing that overwhelmingly we provide a customer-centric approach to building homes that has made many people very, very happyWe build great homes at a great price and have been recognized for doing so.? ? Thank you for your time,? Tyler M [redacted] OwnerVesta Homes? ? ?
Dear Revdex.com,? We appreciate the opportunity to respond to the complaint submitted by the Buyer concerning the house we built for her and her familyWe agree with her - it is a beautiful home.? As is typical in new home construction, there are sometimes unfortunate
circumstances outside of the control of the builder that may adversely affect the building processThese may include weather delays, material or labor shortages, or municipal and regulatory challengeUnfortunately, we experienced some of these issues on the Buyer’s homeAll of these circumstances were provided for in our Real Estate Purchase Contract, and at no time was the contract violated in any way by Vesta Homes, as was admitted by Buyer.? ? During construction, our stone supplier discontinued manufacturing the stone that the Buyer selected for her homeWe brought in nearly buyers to pick new stone colorsMost buyers admitted that it was a hassle, but were fine with the new line of stone selections, which many agreed were superior to the previous selectionsThe Buyer, however, became visibly angry and raised her voiceShe lamented that the new colors were awful, would never work, and verbally excoriated our design studio consultant in a raised voice, and generally made a sceneAfter a few days, she picked new colorsThe salespeople present for this outburst still refer to it as abnormalThis was our first indication of the type of person we were dealing with.Utah is facing a historic shortage of labor in the construction industry, and as a result, both the truss manufacturing and the framing were delayed on the Buyer’s home.? We had challenges getting trusses delivered on time, and framing took longer than expected ??" which are not unusual occurrences in this marketWe informed the Buyer of all these issues before they occurred, and although we had not committed to a closing date at this point, she began to be upset at the amount of time the construction was taking, which was understandableWhen we originally signed the contract with them we told them it would take 4-months to buildEvery home buyer in Utah is currently facing the same issues and many builders have begun telling people that it will take months to build a new home.? ? The supposedly dishonest and verbalized promise the Buyer referred to in the complaint was a misunderstanding on her partWhen discussing the final grade of the backyard with our site superintendent, the Buyer asked for an area that slopes to be made flatterOur superintendent, in an effort to be helpful, said that he would do whatever he could to help her make it as flat as possible, but that ultimately a final grade was a not a landscape grade, and that drainage was the primary goalHe promised that he would instruct the excavators that if possible they should make the sloped area flatter as they were creating their drainage gradeThis was accomplished, however, what the Buyer heard, and chose to believe, was that she was promised that a significant amount of dirt would be cut and removed from her yard, utilizing dump trucks to haul the material offsite at a significant costThis was never contemplated in our Real Estate Purchase Contract with herIn hindsight, our site superintendent should have referred her to Sales Management in order to answer her grading question rather than discuss the issue with her.? ? The story surrounding her closing date moving is not factualShe is conflating two separate occurrences into one, making up dates, and hyperbolizing the impactI will run through the facts below:1) In her complaint, the Buyer asserts that “Five days before we were scheduled to close, they pushed the closing date another weeks out, even after we confirmed with them days earlier that all was ready and set to be closed on this date.”Email records show that this is not the caseWe had set an original modate of April 5th with the BuyerOn March 5th, our Sales Manager called to tell them that we would need to push the date back two weeks to April 16thHe apologized for the inconvenienceWe understand that moving arrangements are often in the works a month out, but due to the material and labor shortages in the market, we felt it would be best to inform them of the new date as early as possible so that they would still have time to make things workThe Buyer’s claim that Vesta Homes pushed a closing back by two weeks only five days before a closing date is not remotely trueThe Buyer told us a few days later that they were able to make the new date work.? ? ? 2) She continues, “We had to cancel all of that and be homeless for two weeks because they forgot to install the power meter.”? ? ? This is the second eventSix days before the modate of April 13th, our Sales Manager called to tell the Ballifs that Rocky Mountain Power had still not installed the power meter on the homeThe consequence of this was that if it did not happen within the next week then a Certificate of Occupancy could not be obtained and they could not move inWe were very confident that the power meter would in fact be installed, but there was still a chance that it might notPublic utilities sometimes miss construction dates, so because we are always very open and transparent with our buyers we gave them this information.The resulting emotional conflagration and violent outburst was astoundingThe Buyer became completely unhinged and verbally assaulted and abused our Sales Manager, using liberal amounts of profanity in the processThe vulgar tirade was not only unprofessional but degrading and insulting to a person simply trying to help them move into their new home.Eagle Mountain City was at fault for the uninstalled power meterAfter the four-way inspection when the meter box was inspected, Eagle Mountain sent in a clearance to install a power meter for the wrong addressAfter sorting everything out, Rocky Mountain Power showed definitively in their records that the clearance from Eagle Mountain for the Buyer’s home was sent for a lot on the other side of town, and vice versaIronically, the Buyer’s husband is an employee of Eagle Mountain CityHe pursued a witch hunt at city offices and the secretarial employees denied any wrong doingInexplicably, the Buyer concluded that Vesta Homes was at fault for the clearance mix up at Eagle Mountain CityWe were the ones that in fact noticed and corrected the problemOur level-headed attempts to disabuse them of this notion only resulted in further intransigence.? ? The sad/funny thing about this story, depending on how you look at it, is that the power meter was still installed, the Certificate of Occupancy was obtained, and the Buyer still moved in on April 13th, as originally planned back in MarchThis timing resulted in a month build time in total from excavation to closing, two weeks over the high side of our original estimate.Title deeds which were filed with the county show that at no point was the Buyer homeless, as she claimsThe home we sold her closed on Friday, April 13th and title was transferred at that pointThe home that the Buyer sold also closed on April 13th and their contract with their home buyers stipulated that they had through Monday morning to move outSo the statement that she was homeless for two weeks is a flagrant lieShe in fact had two homes available for a period of approximately two and a half daysAt the final walkthrough, the Buyer became emotional and cried about being homelessThis never happened in any form, and she has also never apologized to date for assaulting our Sales Manager on the phone.Concerning their warranty requests, we have responded to every single item that she has requested to be fixed within hoursVesta Homes stands by our Limited Warranty and has corrected every single issue that has been raisedIn addition, we have also corrected items that would not normally be corrected in an effort to rebuild good will with the BuyerThe warranty items that she has requested corrected are very typical of new construction ??" paint touch ups, sticking doors, cleaning touch upsOne item that was atypical was an abamount of dust in the utility roomWhen the house was cleaned initially the power meter was not installed and there were no lights in the utility roomWe missed this on our final review and admit the mistake.We have upheld every item of our contract that we signed with the Buyer, even going further than would normally be expected of a home builderHowever, there were several instances in which they violated the terms of their contractDespite a contract that clearly instructs home buyers to not visit the jobsites while homes are under construction for insurance and liability reasons, the Buyer made frequent visits without company personnel presentThis is extremely dangerous and violates our insurance policies we have in placeIn addition, the Buyer’s husband performed unauthorized work on the home while it was under constructionSeveral communication conduits and wiring was installed without our knowledge, which could void their warrantyWhen confronted, he denied that he had any knowledge of the work doneWe are very familiar with our own product and know when these sorts of things occurWe let it slide.The amount of warranty requests that have been requested by the Buyer has been approximately five times the amount for a product that is in all ways similar in quality to the other dozens of homes that we have soldCurrently, we are aware of no outstanding warranty requests submitted through our system ??" a system that the Buyer is very familiar withIf there is anything else that needs to be corrected, including the items in her “Desired Settlement”, then we are happy to make those correctionsWe have also checked phone and email records for all company employees, and can find no record of any communication with the Buyer that has gone unresponded toOf course there is a chance that some communication with her was missed on our part, but we would suspect that her statement concerning her calls not being returned is exaggeration at bestWe believe that the amount of unreasonable warranty requests from the Buyer, as well as her assertion concerning unanswered calls, speaks more about her desire to be vindictive rather than any quality failings of the productOur phone lines and warranty email address remain open, and we welcome any chance to provide better customer service that the Buyer may desire if there are still defective items to correct.? We are also aware that the Buyer has filed a complaint with the Revdex.com against McArthur Homes, a company with which she has never done business, with verbiage similar to the Vesta complaint, suggesting that they built her home and did so poorlyTyler M***, the owner of Vesta Homes, is the son of the owner of McArthur HomesFiling an additional complaint against McArthur Homes, a large and well-known company which she knows very clearly did not build her home, can only be explained as retributive.? ? Every so often there is a buyer that is difficult to work withThis is a fact of building homes and doing business in general and we’re ok with thatThe incredibly positive reviews from the majority of our previous buyers speak for themselvesWe are comfortable with the fact that some people are naturally difficult to work with and we consider it a cost of doing businessLuckily we have made many friends out of our home buyers and rest well knowing that overwhelmingly we provide a customer-centric approach to building homes that has made many people very, very happyWe build great homes at a great price and have been recognized for doing so.? ? Thank you for your time,? Tyler M***OwnerVesta Homes? ? ?
Dear Revdex.com,? We appreciate the opportunity to respond to the complaint submitted by the Buyer concerning the house we built for her and her familyWe agree with her - it is a beautiful home.? As is typical in new home construction, there are sometimes unfortunate circumstances outside of the control of the builder that may adversely affect the building processThese may include weather delays, material or labor shortages, or municipal and regulatory challengeUnfortunately, we experienced some of these issues on the Buyer’s homeAll of these circumstances were provided for in our Real Estate Purchase Contract, and at no time was the contract violated in any way by Vesta Homes, as was admitted by Buyer.? ? During construction, our stone supplier discontinued manufacturing the stone that the Buyer selected for her homeWe brought in nearly buyers to pick new stone colorsMost buyers admitted that it was a hassle, but were fine with the new line of stone selections, which many agreed were superior to the previous selectionsThe Buyer, however, became visibly angry and raised her voiceShe lamented that the new colors were awful, would never work, and verbally excoriated our design studio consultant in a raised voice, and generally made a sceneAfter a few days, she picked new colorsThe salespeople present for this outburst still refer to it as abnormalThis was our first indication of the type of person we were dealing with.Utah is facing a historic shortage of labor in the construction industry, and as a result, both the truss manufacturing and the framing were delayed on the Buyer’s home.? We had challenges getting trusses delivered on time, and framing took longer than expected ?" which are not unusual occurrences in this marketWe informed the Buyer of all these issues before they occurred, and although we had not committed to a closing date at this point, she began to be upset at the amount of time the construction was taking, which was understandableWhen we originally signed the contract with them we told them it would take 4-months to buildEvery home buyer in Utah is currently facing the same issues and many builders have begun telling people that it will take months to build a new home.? ? The supposedly dishonest and verbalized promise the Buyer referred to in the complaint was a misunderstanding on her partWhen discussing the final grade of the backyard with our site superintendent, the Buyer asked for an area that slopes to be made flatterOur superintendent, in an effort to be helpful, said that he would do whatever he could to help her make it as flat as possible, but that ultimately a final grade was a not a landscape grade, and that drainage was the primary goalHe promised that he would instruct the excavators that if possible they should make the sloped area flatter as they were creating their drainage gradeThis was accomplished, however, what the Buyer heard, and chose to believe, was that she was promised that a significant amount of dirt would be cut and removed from her yard, utilizing dump trucks to haul the material offsite at a significant costThis was never contemplated in our Real Estate Purchase Contract with herIn hindsight, our site superintendent should have referred her to Sales Management in order to answer her grading question rather than discuss the issue with her.? ? The story surrounding her closing date moving is not factualShe is conflating two separate occurrences into one, making up dates, and hyperbolizing the impactI will run through the facts below:1) In her complaint, the Buyer asserts that “Five days before we were scheduled to close, they pushed the closing date another weeks out, even after we confirmed with them days earlier that all was ready and set to be closed on this date.”Email records show that this is not the caseWe had set an original modate of April 5th with the BuyerOn March 5th, our Sales Manager called to tell them that we would need to push the date back two weeks to April 16thHe apologized for the inconvenienceWe understand that moving arrangements are often in the works a month out, but due to the material and labor shortages in the market, we felt it would be best to inform them of the new date as early as possible so that they would still have time to make things workThe Buyer’s claim that Vesta Homes pushed a closing back by two weeks only five days before a closing date is not remotely trueThe Buyer told us a few days later that they were able to make the new date work.? ? ? 2) She continues, “We had to cancel all of that and be homeless for two weeks because they forgot to install the power meter.”? ? ? This is the second eventSix days before the modate of April 13th, our Sales Manager called to tell the Ballifs that Rocky Mountain Power had still not installed the power meter on the homeThe consequence of this was that if it did not happen within the next week then a Certificate of Occupancy could not be obtained and they could not move inWe were very confident that the power meter would in fact be installed, but there was still a chance that it might notPublic utilities sometimes miss construction dates, so because we are always very open and transparent with our buyers we gave them this information.The resulting emotional conflagration and violent outburst was astoundingThe Buyer became completely unhinged and verbally assaulted and abused our Sales Manager, using liberal amounts of profanity in the processThe vulgar tirade was not only unprofessional but degrading and insulting to a person simply trying to help them move into their new home.Eagle Mountain City was at fault for the uninstalled power meterAfter the four-way inspection when the meter box was inspected, Eagle Mountain sent in a clearance to install a power meter for the wrong addressAfter sorting everything out, Rocky Mountain Power showed definitively in their records that the clearance from Eagle Mountain for the Buyer’s home was sent for a lot on the other side of town, and vice versaIronically, the Buyer’s husband is an employee of Eagle Mountain CityHe pursued a witch hunt at city offices and the secretarial employees denied any wrong doingInexplicably, the Buyer concluded that Vesta Homes was at fault for the clearance mix up at Eagle Mountain CityWe were the ones that in fact noticed and corrected the problemOur level-headed attempts to disabuse them of this notion only resulted in further intransigence.? ? The sad/funny thing about this story, depending on how you look at it, is that the power meter was still installed, the Certificate of Occupancy was obtained, and the Buyer still moved in on April 13th, as originally planned back in MarchThis timing resulted in a month build time in total from excavation to closing, two weeks over the high side of our original estimate.Title deeds which were filed with the county show that at no point was the Buyer homeless, as she claimsThe home we sold her closed on Friday, April 13th and title was transferred at that pointThe home that the Buyer sold also closed on April 13th and their contract with their home buyers stipulated that they had through Monday morning to move outSo the statement that she was homeless for two weeks is a flagrant lieShe in fact had two homes available for a period of approximately two and a half daysAt the final walkthrough, the Buyer became emotional and cried about being homelessThis never happened in any form, and she has also never apologized to date for assaulting our Sales Manager on the phone.Concerning their warranty requests, we have responded to every single item that she has requested to be fixed within hoursVesta Homes stands by our Limited Warranty and has corrected every single issue that has been raisedIn addition, we have also corrected items that would not normally be corrected in an effort to rebuild good will with the BuyerThe warranty items that she has requested corrected are very typical of new construction ?" paint touch ups, sticking doors, cleaning touch upsOne item that was atypical was an abamount of dust in the utility roomWhen the house was cleaned initially the power meter was not installed and there were no lights in the utility roomWe missed this on our final review and admit the mistake.We have upheld every item of our contract that we signed with the Buyer, even going further than would normally be expected of a home builderHowever, there were several instances in which they violated the terms of their contractDespite a contract that clearly instructs home buyers to not visit the jobsites while homes are under construction for insurance and liability reasons, the Buyer made frequent visits without company personnel presentThis is extremely dangerous and violates our insurance policies we have in placeIn addition, the Buyer’s husband performed unauthorized work on the home while it was under constructionSeveral communication conduits and wiring was installed without our knowledge, which could void their warrantyWhen confronted, he denied that he had any knowledge of the work doneWe are very familiar with our own product and know when these sorts of things occurWe let it slide.The amount of warranty requests that have been requested by the Buyer has been approximately five times the amount for a product that is in all ways similar in quality to the other dozens of homes that we have soldCurrently, we are aware of no outstanding warranty requests submitted through our system ?" a system that the Buyer is very familiar withIf there is anything else that needs to be corrected, including the items in her “Desired Settlement”, then we are happy to make those correctionsWe have also checked phone and email records for all company employees, and can find no record of any communication with the Buyer that has gone unresponded toOf course there is a chance that some communication with her was missed on our part, but we would suspect that her statement concerning her calls not being returned is exaggeration at bestWe believe that the amount of unreasonable warranty requests from the Buyer, as well as her assertion concerning unanswered calls, speaks more about her desire to be vindictive rather than any quality failings of the productOur phone lines and warranty email address remain open, and we welcome any chance to provide better customer service that the Buyer may desire if there are still defective items to correct.? We are also aware that the Buyer has filed a complaint with the Revdex.com against McArthur Homes, a company with which she has never done business, with verbiage similar to the Vesta complaint, suggesting that they built her home and did so poorlyTyler M [redacted] , the owner of Vesta Homes, is the son of the owner of McArthur HomesFiling an additional complaint against McArthur Homes, a large and well-known company which she knows very clearly did not build her home, can only be explained as retributive.? ? Every so often there is a buyer that is difficult to work withThis is a fact of building homes and doing business in general and we’re ok with thatThe incredibly positive reviews from the majority of our previous buyers speak for themselvesWe are comfortable with the fact that some people are naturally difficult to work with and we consider it a cost of doing businessLuckily we have made many friends out of our home buyers and rest well knowing that overwhelmingly we provide a customer-centric approach to building homes that has made many people very, very happyWe build great homes at a great price and have been recognized for doing so.? ? Thank you for your time,? Tyler M [redacted] OwnerVesta Homes? ? ?
Dear Revdex.com,? We appreciate the opportunity to respond to the complaint submitted by the Buyer concerning the house we built for her and her familyWe agree with her - it is a beautiful home.? As is typical in new home construction, there are sometimes unfortunate
circumstances outside of the control of the builder that may adversely affect the building processThese may include weather delays, material or labor shortages, or municipal and regulatory challengeUnfortunately, we experienced some of these issues on the Buyer’s homeAll of these circumstances were provided for in our Real Estate Purchase Contract, and at no time was the contract violated in any way by Vesta Homes, as was admitted by Buyer.? ? During construction, our stone supplier discontinued manufacturing the stone that the Buyer selected for her homeWe brought in nearly buyers to pick new stone colorsMost buyers admitted that it was a hassle, but were fine with the new line of stone selections, which many agreed were superior to the previous selectionsThe Buyer, however, became visibly angry and raised her voiceShe lamented that the new colors were awful, would never work, and verbally excoriated our design studio consultant in a raised voice, and generally made a sceneAfter a few days, she picked new colorsThe salespeople present for this outburst still refer to it as abnormalThis was our first indication of the type of person we were dealing with.Utah is facing a historic shortage of labor in the construction industry, and as a result, both the truss manufacturing and the framing were delayed on the Buyer’s home.? We had challenges getting trusses delivered on time, and framing took longer than expected ??" which are not unusual occurrences in this marketWe informed the Buyer of all these issues before they occurred, and although we had not committed to a closing date at this point, she began to be upset at the amount of time the construction was taking, which was understandableWhen we originally signed the contract with them we told them it would take 4-months to buildEvery home buyer in Utah is currently facing the same issues and many builders have begun telling people that it will take months to build a new home.? ? The supposedly dishonest and verbalized promise the Buyer referred to in the complaint was a misunderstanding on her partWhen discussing the final grade of the backyard with our site superintendent, the Buyer asked for an area that slopes to be made flatterOur superintendent, in an effort to be helpful, said that he would do whatever he could to help her make it as flat as possible, but that ultimately a final grade was a not a landscape grade, and that drainage was the primary goalHe promised that he would instruct the excavators that if possible they should make the sloped area flatter as they were creating their drainage gradeThis was accomplished, however, what the Buyer heard, and chose to believe, was that she was promised that a significant amount of dirt would be cut and removed from her yard, utilizing dump trucks to haul the material offsite at a significant costThis was never contemplated in our Real Estate Purchase Contract with herIn hindsight, our site superintendent should have referred her to Sales Management in order to answer her grading question rather than discuss the issue with her.? ? The story surrounding her closing date moving is not factualShe is conflating two separate occurrences into one, making up dates, and hyperbolizing the impactI will run through the facts below:1) In her complaint, the Buyer asserts that “Five days before we were scheduled to close, they pushed the closing date another weeks out, even after we confirmed with them days earlier that all was ready and set to be closed on this date.”Email records show that this is not the caseWe had set an original modate of April 5th with the BuyerOn March 5th, our Sales Manager called to tell them that we would need to push the date back two weeks to April 16thHe apologized for the inconvenienceWe understand that moving arrangements are often in the works a month out, but due to the material and labor shortages in the market, we felt it would be best to inform them of the new date as early as possible so that they would still have time to make things workThe Buyer’s claim that Vesta Homes pushed a closing back by two weeks only five days before a closing date is not remotely trueThe Buyer told us a few days later that they were able to make the new date work.? ? ? 2) She continues, “We had to cancel all of that and be homeless for two weeks because they forgot to install the power meter.”? ? ? This is the second eventSix days before the modate of April 13th, our Sales Manager called to tell the Ballifs that Rocky Mountain Power had still not installed the power meter on the homeThe consequence of this was that if it did not happen within the next week then a Certificate of Occupancy could not be obtained and they could not move inWe were very confident that the power meter would in fact be installed, but there was still a chance that it might notPublic utilities sometimes miss construction dates, so because we are always very open and transparent with our buyers we gave them this information.The resulting emotional conflagration and violent outburst was astoundingThe Buyer became completely unhinged and verbally assaulted and abused our Sales Manager, using liberal amounts of profanity in the processThe vulgar tirade was not only unprofessional but degrading and insulting to a person simply trying to help them move into their new home.Eagle Mountain City was at fault for the uninstalled power meterAfter the four-way inspection when the meter box was inspected, Eagle Mountain sent in a clearance to install a power meter for the wrong addressAfter sorting everything out, Rocky Mountain Power showed definitively in their records that the clearance from Eagle Mountain for the Buyer’s home was sent for a lot on the other side of town, and vice versaIronically, the Buyer’s husband is an employee of Eagle Mountain CityHe pursued a witch hunt at city offices and the secretarial employees denied any wrong doingInexplicably, the Buyer concluded that Vesta Homes was at fault for the clearance mix up at Eagle Mountain CityWe were the ones that in fact noticed and corrected the problemOur level-headed attempts to disabuse them of this notion only resulted in further intransigence.? ? The sad/funny thing about this story, depending on how you look at it, is that the power meter was still installed, the Certificate of Occupancy was obtained, and the Buyer still moved in on April 13th, as originally planned back in MarchThis timing resulted in a month build time in total from excavation to closing, two weeks over the high side of our original estimate.Title deeds which were filed with the county show that at no point was the Buyer homeless, as she claimsThe home we sold her closed on Friday, April 13th and title was transferred at that pointThe home that the Buyer sold also closed on April 13th and their contract with their home buyers stipulated that they had through Monday morning to move outSo the statement that she was homeless for two weeks is a flagrant lieShe in fact had two homes available for a period of approximately two and a half daysAt the final walkthrough, the Buyer became emotional and cried about being homelessThis never happened in any form, and she has also never apologized to date for assaulting our Sales Manager on the phone.Concerning their warranty requests, we have responded to every single item that she has requested to be fixed within hoursVesta Homes stands by our Limited Warranty and has corrected every single issue that has been raisedIn addition, we have also corrected items that would not normally be corrected in an effort to rebuild good will with the BuyerThe warranty items that she has requested corrected are very typical of new construction ??" paint touch ups, sticking doors, cleaning touch upsOne item that was atypical was an abamount of dust in the utility roomWhen the house was cleaned initially the power meter was not installed and there were no lights in the utility roomWe missed this on our final review and admit the mistake.We have upheld every item of our contract that we signed with the Buyer, even going further than would normally be expected of a home builderHowever, there were several instances in which they violated the terms of their contractDespite a contract that clearly instructs home buyers to not visit the jobsites while homes are under construction for insurance and liability reasons, the Buyer made frequent visits without company personnel presentThis is extremely dangerous and violates our insurance policies we have in placeIn addition, the Buyer’s husband performed unauthorized work on the home while it was under constructionSeveral communication conduits and wiring was installed without our knowledge, which could void their warrantyWhen confronted, he denied that he had any knowledge of the work doneWe are very familiar with our own product and know when these sorts of things occurWe let it slide.The amount of warranty requests that have been requested by the Buyer has been approximately five times the amount for a product that is in all ways similar in quality to the other dozens of homes that we have soldCurrently, we are aware of no outstanding warranty requests submitted through our system ??" a system that the Buyer is very familiar withIf there is anything else that needs to be corrected, including the items in her “Desired Settlement”, then we are happy to make those correctionsWe have also checked phone and email records for all company employees, and can find no record of any communication with the Buyer that has gone unresponded toOf course there is a chance that some communication with her was missed on our part, but we would suspect that her statement concerning her calls not being returned is exaggeration at bestWe believe that the amount of unreasonable warranty requests from the Buyer, as well as her assertion concerning unanswered calls, speaks more about her desire to be vindictive rather than any quality failings of the productOur phone lines and warranty email address remain open, and we welcome any chance to provide better customer service that the Buyer may desire if there are still defective items to correct.? We are also aware that the Buyer has filed a complaint with the Revdex.com against McArthur Homes, a company with which she has never done business, with verbiage similar to the Vesta complaint, suggesting that they built her home and did so poorlyTyler M***, the owner of Vesta Homes, is the son of the owner of McArthur HomesFiling an additional complaint against McArthur Homes, a large and well-known company which she knows very clearly did not build her home, can only be explained as retributive.? ? Every so often there is a buyer that is difficult to work withThis is a fact of building homes and doing business in general and we’re ok with thatThe incredibly positive reviews from the majority of our previous buyers speak for themselvesWe are comfortable with the fact that some people are naturally difficult to work with and we consider it a cost of doing businessLuckily we have made many friends out of our home buyers and rest well knowing that overwhelmingly we provide a customer-centric approach to building homes that has made many people very, very happyWe build great homes at a great price and have been recognized for doing so.? ? Thank you for your time,? Tyler M***OwnerVesta Homes? ? ?