I was sorry to hear about the complaint from your stay on May 14, The discounted rate was not advertised on our website for that specific date The weekend of May was [redacted] Graduation and I can assure you our rates were just as competitive as the other hotels in the area Our rate was $and you received a rate of $which was our lowest rate during that time periodWe would like for you to give us a second chance while traveling through our area again at a special rate Please call the hotel directly and speak with me and I will be happy to offer you a great rate
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The discount was advertised on your parent corporation website with no indication that the discount was "blacked out" for any locations or reasons or that a specific location may not choose to honor it nor that the discount was only available to those who were able to book reservations in advanceAs the 10% discount does not equate to a large sum the issue here is not fiscal savings but rather a business refusing to honor what their parent corporation advertised, thusly your response it not acceptable to me and I will not withdraw my complaint
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Once again, the point is that the discount for Military and AAA is advertised on your parent corporations site with no blackout times or other requirements and when I asked about the discount I was not inform that I was receiving any discounted rate only that there were no discount being honored, which is not specified on your or your parent corporation's siteYour company needs to clearly define what discounts are being offered and honored and when and if any restrictions apply
Regards,
*** ***
I was sorry to hear about the complaint from your stay on May 14, The discounted rate was not advertised on our website for that specific date The weekend of May was *** *** Graduation and I can assure you our rates were just as competitive as the other hotels in the
area Our rate was $and you received a rate of $which was our lowest rate during that time periodWe would like for you to give us a second chance while traveling through our area again at a special rate Please call the hotel directly and speak with me and I will be happy to offer you a great rate
I was sorry to hear about the complaint from your stay on May 14, The discounted rate was not advertised on our website for that specific date The weekend of May was *** *** Graduation and I can assure that he got a discounted rateAs I stated in my first response to you that our rate was $and he received the DISCOUNTED rate of $which was our lowest rate during that time periodTherefore, everything was advertised correctly Thanks, *** ***Operations DirectorComfort Suites - *** *** ** ***###-###-#######-###-#### FAX
I was sorry to hear about the complaint from your stay on May 14, The discounted rate was not advertised on our website for that specific date The weekend of May was [redacted] Graduation and I can assure you our rates were just as competitive as the other hotels in the area Our rate was $and you received a rate of $which was our lowest rate during that time periodWe would like for you to give us a second chance while traveling through our area again at a special rate Please call the hotel directly and speak with me and I will be happy to offer you a great rate
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The discount was advertised on your parent corporation website with no indication that the discount was "blacked out" for any locations or reasons or that a specific location may not choose to honor it nor that the discount was only available to those who were able to book reservations in advanceAs the 10% discount does not equate to a large sum the issue here is not fiscal savings but rather a business refusing to honor what their parent corporation advertised, thusly your response it not acceptable to me and I will not withdraw my complaint
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Once again, the point is that the discount for Military and AAA is advertised on your parent corporations site with no blackout times or other requirements and when I asked about the discount I was not inform that I was receiving any discounted rate only that there were no discount being honored, which is not specified on your or your parent corporation's siteYour company needs to clearly define what discounts are being offered and honored and when and if any restrictions apply
Regards,
*** ***
I was sorry to hear about the complaint from your stay on May 14, The discounted rate was not advertised on our website for that specific date The weekend of May was *** *** Graduation and I can assure you our rates were just as competitive as the other hotels in the
area Our rate was $and you received a rate of $which was our lowest rate during that time periodWe would like for you to give us a second chance while traveling through our area again at a special rate Please call the hotel directly and speak with me and I will be happy to offer you a great rate
I was sorry to hear about the complaint from your stay on May 14, The discounted rate was not advertised on our website for that specific date The weekend of May was *** *** Graduation and I can assure that he got a discounted rateAs I stated in my first response to you that our rate was $and he received the DISCOUNTED rate of $which was our lowest rate during that time periodTherefore, everything was advertised correctly Thanks, *** ***Operations DirectorComfort Suites - *** *** ** ***###-###-#######-###-#### FAX