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Vesteco Real Estate Management Services

1211 State Road 436 Suite 143, Casselberry, Florida, United States, 32707-6485

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Vesteco Real Estate Management Services Reviews (%countItem)

Worst service possible
Left 4 messages and sent email and no response. Requested pest control for months. The front door has such a gap on the bottom that large bugs can come and go at will. Is this even habitable? These people don't care about the tenants. The owners are paying them for nothing!

Poor Service as usual
I have a leak in the closet of the downstairs bedroom. Multiple message have been left and a request has been put in on the portal. Our property manager seems to have quit and forwarded the phones to the office which just goes to a recording. I am very concerned that mold will set in, that the hole will get worse. Plus we are paying outrageous rent and HOA to not use the closet. We have no response at all! This is the worse property management I have ever experienced.

Property Manager hasn't responded in 4 weeks!!
4 weeks ago, maintenance was in our home and saw where the flooring is torn and sticking up enough to trip over. He sent a pic to the property manager Ghislaine because the floor people have to be called to fix it. I texted the phone the day before Labor Day weekend and the Tues after. She responded to my boyfriend's text by saying sorry it's been a crazy day but not answering the question. I texted and texted for an answer. Then I called 2 days ago and the phone for our community to call is not in service! I am very upset. I emailed from the website and still nothing. I am upset I am being ignored and I am upset I was not told the phones were turned off. This woman is the worst in a line of rude incompetent property managers.

If I could rate with zero stars, I would. Since move in last December it has been so frustrating and disappointing to live here. With working in the industry of Property Management, the amount of disrespect the onsite team shows to what we call our home is mind blowing. The situation I entered and have been left with after speaking with the Property Manager, Gladys to the leasing and maintenance team I will definitely be moving out at the end of my lease. Without going into too much detail, DO YOUR HOMEWORK, research, visit, speak to the current residents. Do whatever you need to BEFORE applying and moving in. Not only are the apartments handled by band-aiding the property which are already over 30 years old, the onsite team is very removed from caring to want to help their residents and maintain the property with quality standards. In the last year, I have experienced two major leaks impacting me from the second floor apartment, got fleas, termites and bedbugs, never received an ac filter after several requests. The health department was eventually contacted due to lack of follow-up or any attempt of rectifying the issues. It took weeks for maintenance to come out to look let alone fix. My carpet was soaking wet for days. My electric was impacted by the dehumidifier that was in my apartment for over a week which was never adjusted or credited to me.

All in all, this last year has been a terrible experience. We all want our home to be our peaceful place, I PROMISE YOU WILL NOT FIND THAT HERE.

Vesteco Real Estate Management Services Response • Nov 07, 2019

Hello Kristen,

We appreciate you taking the time to reach out to us. We are very disappointed to hear you have had a poor experience at one of our properties, and we are very sorry for that. We aim to provide the best living experience possible, and if we have missed the mark, we want to do all we can to make it up to you and to make sure it does not happen again. We spoke with the property manager regarding your situation and we

Thank you, would love to speak with you on the phone or in person. We will be contacting you shortly.
Vesteco Management

I have dealt with the principals of this company for many years and they are an ideal customer to work with. Vesteco has started managing an apartment complex and they have seen great returns and improvements in the financial performance and overall look of the property. Definitely recommend them.

Vesteco Real Estate Management Services Response

Thank you for your very positive review here Bill. It is and has been a pleasure dealing with you and your Insurance firm. We also appreciate your feedback and acknowledgement of our capabilities as a third party PMC here in Orlando. Best!

This is a great, fair business! They do all they can to help you, and are so friendly. I feel like I can trust them with my information. Awesome company!

Vesteco Real Estate Management Services Response

Thank you for taking the time to give us this very positive review Jacky. We sincerely appreciate you recognizing and acknowledging our commitment to "trust' and also in being a fair and friendly company to deal with. Thanks again!

Best eco is such a great Management Comoany. From Excellent Customer Service and a great staff that goes above and beyond. Highly recommend.

Vesteco Real Estate Management Services Response

Thank-you for your positive review.

Vesteco Real Estate Management Services Response

Thank you very much for your positive review here Abraham. We appreciate you taking the time to acknowledge our high level of customer service skills and we really do take pride in what we do and we are committed in the consistent delivery of these and many more skills. Thanks again!

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Address: 1211 State Road 436 Suite 143, Casselberry, Florida, United States, 32707-6485

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