Vetcor of Cresskill , LLC

Mr [redacted] is now saying we didn't do the necessary service attention to his truck because it was sold at a discounted priceThe fact is that the truck came into our service department on 8-and was sold on 10-12, so there wasn't any way to go back and UNDO anything or have a plan to sell it to someone with it having an inspectionThis matter revolves around major facts.The first one is that the vehicle was sold and that is the way we sell all vehicles on our lot with over 75,miles, per federal and state Buyer's Guide requirementmeans AS-ASA deal is a dealIf we called [redacted] up after he bought the truck and said we think we sold the truck too cheap and would like him to pay us $more, he would say NO, that a deal is a deal The 2nd is that, as stated in the previous letter to his attorney and him, we believe he was sold service that may have not been necessary to correct any issuesA good example is that the Chevrolet dealer put in a OIL SENDING UNIT (which is a fairly common repair to the engine in this pickup), but in miles he still had "oil pressure" issues that were fixed( per ***) with an oil change at a WalmartWhy would we believe that it needed a transmission fluid flush when the Chevy store didn't even recommend to [redacted] that he get the oil changed while they were working directly on the oil system when they replaced the sending unit? They recognized an out of state customer who had JUST purchased a truck and took advantage of his situation.Somewhere along the line, [redacted] should realize that he bought a truck with 145,miles on it and he must have anticipated that he was going to spend some money on itBut the main concern I have is that most of the cost of his repairs were unnecessaryOnce again, if you follow the chain of events in the letter his attorney sent us, you will find that he had to stop again after miles to re-correct the repair he expects us to pay forHe should have gone back to the Chev dealer and asked for his money backHe shouldn't expect me to pay for the problems that he paid for that didn't fix the problem or didn't needWhile we am sorry that this situation happened, we cannot assume any responsibility for it Respectfully,Gary [redacted] General Sales ManagerAuto Center Bargain Lot

*** *** *** ***Hoxie, KS 67740 ***, I am writing to you concerning the letter we received from *** M***, an attorney representing youI will address some of your concerns as best I canYou came to Minnesota to buy this truck because you found it online and
to be one of the lowest price trucks of that model in the countryThe truck had 145,miles on itAfter seeing it online for $18,995, you made several contacts with us negotiating the price down to $17,So we lowered the price $1,from a price that you already found low enough to investigateAt that point you felt it to be an appealing enough vehicle to travel several hundred miles to buy it.After you left you drove about miles before the truck supposedly acted up, so I’m sure you understand that it is extremely difficult for us to know what might happen to a vehicle miles down the roadYou took it to Midway Chevrolet who replaced the oil pressure sensor (which obviously did not correct the problem as you went only miles and “noticed there was low oil pressure”) They also sold you a transmission service Per our inspection sheet (enclosed), the transmission fluid was in good condition. Also why they would rotate tires when there was no problem for miles is beyond usTires don’t just start shaking all at onceWe believe Midway Chevrolet SOLD you a tire rotation and transmission service that was not necessary or had anything to do with your described concernsAnd replacing the oil sending unit did not solve the low oil pressure problem either, which as you state later, was not really an oil pressure problem, but a gauge reading problem And they replaced the oil sending unit but didn’t bother to tell you the oil was dirty? And you had them rotate the tires, but felt it necessary to have Walmart balance those same tires miles later, so that must not have helped anything eitherBasically you spent $and left with a similar problem that you drove into the dealership withmiles later you had Walmart change the oil because you noticed there was STILL low oil pressureYou must have felt the people at Midway Chev hadn’t done their job properly because you called the service rep at Midway who told you it probably was “the screen below the oil pressure sensor was blocked off.” So, Midway Chevrolet replaced the oil pressure sensor for low oil pressure, but never checked the screen or condition of the oil? The next concern is about requesting service records. We have found no one here who knows anything about you requesting any service recordsIf you asked someone for them, we can’t find who that might beWe don’t have service records from previous customers, but you can read some of the service history on the Carfax we gave you at deliveryI have enclosed another copy of the Carfax for you Our position is that you bought a used vehicle “AS-IS” and that most of your expenses regarding your truck were sold to you and not needed to repair any issues you had or felt you hadPlease find enclosed copies of our inspection report and copies of the documents you signed acknowledging that the truck was sold to you in condition We assume no responsibility in this matter. Sincerely,Auto Center Bargain Lot Gary J ***General Sales Managercc: *** M***

I am rejecting this response because:
Auto Center bargain lot sold me this vehicle with the understanding that the engine oil & filter was changed, and all other fluids were inspected.  The transmission oil was not inspected properly, and the engine oil & filter was not changed.  They also inspected the transmission fluid and checked the box ok but it was BROWN (I'm not sure how brown transmission fluid can be OK??). I understand that the vehicle was sold as is, BUT it was FALSE ADVERTISEMENT. Since this company sold the vehicle to me at a discounted price they put a sticker in the window that the oil was changed but didn't change the oil & filter to save cost.  They also knew the transmission fluid was not ok but again they chose to save cost and turn their heads.  If they would have told me up front they couldn't change the oil and flush the transmission for this price I would have just paid them to do it.  But they LIED about it which in the end I had to spend money trying to get the issues fixed will I was stranded 300 miles away from home.  The day I picked the vehicle up I asked [redacted] for the service record of what they did to the vehicle.  He told me that he was unable to provide this record at this time. (I'm guessing because there was no service work done to the vehicle) He did mention someone would email it to me at a later date (which I never received).  That same day when I was having problems with the vehicle I had called up to Auto center bargain lot 2 times.  Both time they said they would get back to me.  To this day I have not received this phone call.  (keep in mind I was stranded on the side of the road at this time, they obviously weren't too worried about me).  I do not think it is right to treat customers this way.

Mr. [redacted] is now saying we didn't do the necessary service attention to his truck because it was sold at a discounted price. The fact is that the truck came into our service department on 8-2 and was sold on 10-12, so there wasn't any way to go back and UNDO anything or have a plan to sell it to someone with it having an inspection. This matter revolves around 2 major facts.The first one is that the vehicle was sold AS-IS and that is the way we sell all vehicles on our lot with over 75,000 miles, per federal and state Buyer's Guide requirement. AS-IS means AS-AS. A deal is a deal. If we called [redacted] up after he bought the truck and said we think we sold the truck too cheap and would like him to pay us $500 more, he would say NO, that a deal is a deal.  The 2nd is that, as stated in the previous letter to his attorney and him, we believe he was sold service that may have not been necessary to correct any issues. A good example is that the Chevrolet dealer put in a OIL SENDING UNIT (which is a fairly common repair to the engine in this pickup), but in 10 miles he still had "oil pressure" issues that were fixed( per [redacted]) with an oil change at a Walmart. Why would we believe that it needed a transmission fluid flush when the Chevy store didn't even recommend to [redacted] that he get the oil changed while they were working directly on the oil system when they replaced the sending unit? They recognized an out of state customer who had JUST purchased a truck and took advantage of his situation.Somewhere along the line, [redacted] should realize that he bought a truck with 145,000 miles on it and he must have anticipated that he was going to spend some money on it. But the main concern I have is that most of the cost of his repairs were unnecessary. Once again, if you follow the chain of events in the letter his attorney sent us, you will find that he had to stop again after 10 miles to re-correct the repair he expects us to pay for. He should have gone back to the Chev dealer and asked for his money back. He shouldn't expect me to pay for the problems that he paid for that didn't fix the problem or didn't need. While we am sorry that this situation happened,  we cannot assume any responsibility for it Respectfully,Gary [redacted]General Sales ManagerAuto Center Bargain Lot