VetDVM, LLC

I am so sorry, we do not have receipt of the kit back to us, Ms [redacted] As stated clearly at checkout and on every kit, we cannot guarantee the return of your kit without a tracking number on it ImmuneIQ kit is being discontinued and phased out effective May At this time, I can offer a replacement kit to you, to return back to us immediately

Complaint: [redacted] I am rejecting this response because:Attached is an email chain of attempts to acquire my results If my results were ready on 3/4, and accessible for days, why would I have such a hard time getting a response to my questions? In addition, the website ceased operations on 5/10, as below shows: HiEffective May 10, 2017, [redacted] has ceased operationsWe will be available to customers through this month for supportAll support inquiries must be emailed to [redacted] We will not provide phone support during this timeThank you for your business and your understanding! your response below falls well inside the days from 3/when my order was completed You were unable to help me within the window you suggest I was responsible for following upEmail below is from 4/ Even if my order was completed on 3/4, which it wasn't, this would have been within days: Vet D.V.MSupport(Vet DVM)Apr 26, 1:PM MDTHi there, [redacted] is currently experiencing technical difficulties regarding our website [redacted] Because of this, we are unable to pull up any existing customer orders/results at this time.We do not yet have a time frame on when this will be remedied, but we are working on this diligentlyWe hope you will be patient with us while this happensWe do apologize for any inconvenience that this may have caused you.As soon as the website is back up and running, we will be able to send you your results.Please let me know if you have any other questionsThank you for emailing our Help Desk and have a great day!Warm regards, [redacted] Vet D.V.M Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 10, 2015/06/23) */ We have clear evidence that many attempts were made to contact [redacted] before and after we received several email complaints from himHe was reminded several times our terms and policies her expressly agreed to, and chose on his own not to comply We are looking at providing different envelopes which are softWe will move to rigid envelopes next productionWe believe for many reasons, the [redacted] machines either delay or destroy these soft envelopes at timesWe do not guarantee we will receive our customer's kits because we simply cannotThis is expressly a condition of the customer's sale before they complete their checkoutMost customers do not have any issuesCustomers affected are very upset when it happens and we understand that Further, our records indicate this kit was in fact delivered to us and the results were entered on May 28th and delivered to this customerNo further action will be taken on this matter Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/06/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) This companies response is falseI did contact the company several times and their response was that they have decided to give me a full refundThe rep requested my address so they can mail the check since I do not have a PayPal accountThis was only after my attorney got involvedA few days later they sent me the test "results" which I believe were fabricated just to get me off their backThe bottom line is they offered the refund, I accepted, and they went back on their offerI retained all documentation and correspondence for any who would be interested Final Business Response / [redacted] (4000, 15, 2015/06/29) */ There is no other reply on this matter accept to say we respectfully disagree with [redacted] We go above and beyond in making our policies clear to our customers before they complete their transaction, during and after in their receiptWe also very clearly disagree with his assertions and we have our communications documented by a third party [redacted] as well

We were in contact before the date of this complaint and on the very day of this complaint with Mr [redacted] about his kit via email (case ID#***) We offered Mr [redacted] the option for a full refund or two replacement kits (at no charge) and he chose the replacement kits We have marked this issue as "satisfactorily resolved" on our end

Complaint: [redacted] I am rejecting this response because: I would like to retract the complaint from this business as the next day the test kit did arrive in the mail I submitted the test kit to them I wish to retract any negative message stated as they have fully resolved it The item had been shipped and they stated they would proceed with the test.Thank you for your assistance The individual at PetDVM was very helpful Sincerely, [redacted] ***

Mr [redacted] 's service was delivered as promised and was given results back in March (months ago) and was instructed to download his results to his hard drive We do not host or keep results past daysPer our terms and conditions We would have been happy to assist Mr [redacted] within the day time period

We regret Ms [redacted] decided to file a Revdex.com claim so soonWe receive no record of a call (our phone number is for new orders only and not support) and her email was received only yesterday at 4pm MTWe responded within business hours that her refund was issued.? We happily provided her a refund since it was within hours of her purchase per the terms of our refund policy.? This matter is resolved.? Proof of refund attached

Good morning. We deeply regret that you have received reminder emails referencing your deceased pet. We know how upsetting that can be. I have confirmed you were in fact, unsubscribed to the email groups you were subscribed to. But after the first request, you still were subscribed to other lists you were not removed from (iegeneral newsletter, receipts, new product announcements). I've taken the liberty of removing your email from 100% of all communications. I hope you'll understand this was not intentional. We never want the pain of a pet's passing to be made worse by any email we may send. This was the first we knew of your pet's passing. We will also note here that we do not sell pharmaceuticals. We do not promote them. We do however, have nutriceuticals (nutritional supplements) for the very symptoms and conditions you described when you initially became a customer of ours. The emails we sent were only sent to assist you with a solution you may need. Again, that will not happen again as you have been completely deleted from our communications. If there is anything else I can do for you further, please mention my name (***) and I will see to it you get the service you deserve. Thank you for being our customer and please know we are sorry for this upsetting inconvenience

I am so sorry, we do not have receipt of the kit back to us, Ms [redacted] ? As stated clearly at checkout and on every kit, we cannot guarantee the return of your kit without a tracking number on it? ImmuneIQ kit is being discontinued and phased out effective May ? At this time, I can offer a replacement kit to you, to return back to us immediately?

We apologize for the customer's issue We require all kits to be redeemed within months from purchase We honored all kits within that time frame before we closed the business This kit was purchased over months ago and falls outside the scope of our terms Only kits sent in past that time frame were returned to sender Sorry again for the inconvenience and the answer you didn't want to hear However, we must state that we did fulfill our obligations per the terms of the sale

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ?

No, I never received the two additional items I ordered? I am not able to contact anyone at the company to talk to me or respond to my emails? They don't respond back to my email to their help desk email account? Their website is no longer active and when I tried to respond to the threatening email from the founder ( [redacted] *.) about him sending my account to collection if I don't remove my dispute through my credit card company, the email was returned back with a rejection notice that it can not find that server or email account? This is the same complaint as I've seen from other complaint posted for this company on this board? There is no legitimate way for customers to contact this company and get a legitimate response back from them.? Thank you.***

*** *** we are sorry to hear your experience was less than outstanding As we have advised our customers, in the case of a *** delivery issue, we always send out a replacement kit to our customers Refunds will not be granted after hours or shipment of the first it
Those are terms presented up front and prior to your purchase We apologize for the *** delivery failure but we are happy to send you out a new kit Rest assured, we will also look into your customer service inquiry emails and replies for quality assurance

*** *** we are sorry to hear your experience was less than outstanding As we have advised our customers, in the case of a *** delivery issue, we always send out a replacement kit to our customers Refunds will not be granted after hours or shipment of the first it
Those are terms presented up front and prior to your purchase We apologize for the *** delivery failure but we are happy to send you out a new kit Rest assured, we will also look into your customer service inquiry emails and replies for quality assurance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

We were in contact before the date of this complaint and on the very day of this complaint with Mr*** about his kit via email (case ID#***). We offered Mr*** the option for a full refund or two replacement kits (at no charge) and he chose the replacement kits. We have marked this
issue as "satisfactorily resolved" on our end

We are very sorry to hear Ms*** is satisfied with our customer support up until this point and chose to file this claim before waiting for her results. We have completed our investigation. First, we do quote every customer 2-weeks from the date *we receive your kit* (and up to
weeks) based on our volume that month. We do sometimes have one week turnaroundsWe have found we are well within that time frame Second, Ms. *** was given the option for expedited service before checkout. That option provides for a day turnaround from the date we receive her kit. She declined that optionWe have an image of the kit and have results for Ms***. Refunds are not given as stated very clearly before her purchase on the last shopping cart page. She must agree to these terms before she charges her card. These terms are not buried deep in a terms and conditions page, they are on the actual checkout page. They are also reiterated on her email receipt. Services were rendered as promised and no refund will be provided

No, I never received the two additional items I ordered I am not able to contact anyone at the company to talk to me or respond to my emails They don't respond back to my email to their help desk email account Their website is no longer active and when I tried to respond to the threatening email from the founder (*** *.) about him sending my account to collection if I don't remove my dispute through my credit card company, the email was returned back with a rejection notice that it can not find that server or email account This is the same complaint as I've seen from other complaint posted for this company on this board There is no legitimate way for customers to contact this company and get a legitimate response back from them. Thank you.***

*** *** was fully refunded for the shipping amount she paid on our web site and was instructed via email to request her refund from *** for any purchase she made with them There is nothing more we can do in her case We have marked this case resolved on our end

Ma'am, when you purchase you agree to our terms of serviceFor your convenience, we have put in the top terms in your email receiptThose are just summaries for the customers convenienceThey do not consistute the entire terms of use that you agree to In those terms of use, we clearly state that you have three months to redeemWe're sorry but we are closing this matter as fully resolved and satisfied per those terms