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Veterans Care Coordination

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Veterans Care Coordination Reviews (7)

Initial Business Response / [redacted] (1000, 15, 2015/10/08) */ In response to the "nature of dispute" and case description, our explanation is as follows: Although our business model has an independent contractual agreement with our in-network providers and has no correlated relevance to the independent contractual agreements that we have with our for homecare clients, we are responding to all concerns in efforts of providing complete clarity [redacted] Case Description: Use of multiple contracts to avoid paying agreed amounts for health careVeterans Care agreed to pay $$comes from the Department of Veterans Affairs and $is paid buy meVeterans Care will not pay this amountVeterans Care has withdrawn $from the checking accountAs of this date they have paid $for two monthsThey said they have a contract for services with the care provider that is different than the one signed with me o [redacted] (prior homecare client), [redacted] (daughter) and [redacted] (son and Durable Power of Attorney) began home care engagement conversations with our team on 12/8/by means of a patient referral dated 12/4/3:57pm from our in-network provider, "The Provider" o We engaged contractually with [redacted] and [redacted] on 4/6/for homecare services for a total cost of care of $for hours of care to be rendered monthly o We engaged contractually with, "The Owner" of "The Provider" on 10/20/and obtained updated information and revised signatures from "The Owner" when their business name changed effective 8/10/(Please note that "The Owner's" Tax ID# remained unchanged when her business name changed and we simply updated the information on their existing provider account.) o Our contracts clearly define reimbursement rates and payment terms for our providers, as well as homecare rates, cost of care and hours serviced for our clientsThese are independent contractual agreements signed by Veterans Care Coordination and the client and Veterans Care Coordination and our providers o Veterans Care Coordination confirms that we withdrew monthly ($6037.50) from the approved bank account provided to usWithdraws consisted of a 5/5/(homecare deposit) 6/5/(payment for May's care), 7/6/(payment for June's care), 8/5/(payment for July's care; was returned for insufficient funds) and we used the 5/5/homecare deposit to reconcile the homecare accountThe family discontinued homecare services with Veterans Care Coordination as of 8/20/ o As of 8/20/2015, date of this claim, we confirm that per the contractual agreement and payment terms we had with "The Provider" we had only paid a total of $(Check Date: 8/4/- Check# - Check Amount: $2299.00) o As of 9/3/and per the contractual agreement and payment terms we had with "The Provider", we finalized their invoicing reconciliation and paid them $$(Check Date: 9/3/- Check# XXXXX - Check Amount: $2289.50) [redacted] Case Description: I am in charge of my fathers ( [redacted] ***) home healthcare and have been paying for the last yearsHe has hour in home careIn January, the agency that takes care of him told us there are veterans benefits he is eligible forWe contacted this company and spoke to [redacted] We went through all of the paperwork they needed and they sent them to the VAThe VA approved my father for $1,a monthThey deposited this in JuneVeterans Care Coordinators did all of the paperwork and said that $1,is not going to cover weeks of the month so it would cost me additional for the other two weeksMay 1st comes and they took $They paid nothingJune 1st came and they took out another $but had paid nothingWe communicated with the agency that takes care of my father and she said she would be paid the hour payThey didn't pay her in May or June or July after they took the amount againAugust they tried taking the amount again but there is not enough money in the checking account to pay for it because I've had to pay the billsI got a statement showing I owed for overdraft feesThe home care agency told us the home worker got a check for $2,for May and JuneI called [redacted] their account manager and asked why the amount agreed to wasn't paidShe said they negotiated a cheaper priceBut the home care agency did not have this amount in the contractThey have different contracts with the care providers and a different contract with me but the amounts owed do not come close to each otherI asked if they were going to pay the amount the VA was giving my father and they said no, they never had any intentions of paying this o We assist families with their application for Pension with Aid and Attendance VA reimbursement benefitsThese benefits are retroactive reimbursements from the VA directly to the VeteranWe only receive payments from our homecare clients per our contractual homecare services agreement o [redacted] is our Client Care Specialist and worked with the family regarding communication with the VA, their benefits and home care services authorized through our program to "The Provider" o [redacted] and [redacted] Account Manager for "The Provider" had several conversations documented within our homecare CRM and explained several times to all parties the details of their independent contracts and that our provider would be paidThe complaint also includes language that supports acknowledgement from "The Provider" that they would be paid for services o We would not have made any payments to "The Provider" in May, June or July because that would not have been in compliance with our contractual payment terms to "The Provider" § As of 8/20/2015, date of this claim, we confirm that per the contractual agreement and payment terms we had with "The Provider" we had only paid a total of $ [redacted] (Check Date: 8/4/- Check# [redacted] - Check Amount: $2299.00) § As of 9/3/and per the contractual agreement and payment terms we had with "The Provider", we finalized their invoicing reconciliation and paid them $$ [redacted] (Check Date: 9/3/- Check# XXXXX - Check Amount: $2289.50) o Per our contractual agreement with the client ( [redacted] and [redacted] A***), their cost of care was always $per monthThe VA benefit maximum would have always only covered in reimbursement funds and the additional $did not have anything to do with care not being covered for two weeks but was inclusive of their total cost of care for hours monthly o The amount of the client's homecare and the amount we pay our providers are not related to one another and per our contractual agreements, we would not pay them the same amount the VA reimburses o The 8/5/withdraw bounced because the family did not discontinue services with us until 8/20/and their scheduled withdraw date for homecare was always the 5th of each month and always covers the prior month of care o We also do not cover insufficient funds overdraft fees with any of our home care clients The family has since discontinued homecare services after we have assisted them with obtaining reimbursement of medical expenses and benefits We have since discontinued our provider relationship due to their lack of compliance regarding their contractual obligation of being an in-network provider Initial Consumer Rebuttal / [redacted] (1500, 17, 2015/10/08) */

In response to [redacted] ’s dissatisfaction with our services, below outlines how Veteran’s Care Coordination attempted to rectify her home care request and to ensure she had the ability to utilize the hours of homecare she would be provided on a monthly basis: [redacted] engaged in homecare services with us on February 28, and care did not begin until March 6, Her care plan tentatively was to be hours of care per month at a minimum of hours per shift Care services were rendered in the amount of hours total from 3/6/– 3/11/in the amount of $For over days we attempted to support Ms [redacted] ’s care plan, however her request to not have [redacted] caregivers, caregivers from North County and support daily cleaning of dog feces, we were unable to service herWe attempted to change caregivers and also change provider partners to no avail We unfortunately chose to terminate homecare services effective 3/22/2017, however we made one last attempt to assist her with her care needs and had a new assessment scheduled for 3/24/Care could not begin until 4/1/On 3/23/2017, we followed up with Ms [redacted] regarding her assessment scheduled 3/24/and to confirm the appointmentHer mental state on the call was such to where we felt the need to contact her mother, the primary contact on her homecare fileWithout success, we contacted During the assessment appointment with the new provider, Ms [redacted] became belligerently upset and refused the assessmentWe were left with no other options in our attempts to support her care needsWe can neither confirm or deny the statement “Veterans care coordination wanted me to lie about the funds that were going to be provided by the VA as to how much VCC would get paid.” We finalized the closing of her homecare file on Monday, 3/27/and were surprised to learn the same day that she submitted a Revdex.com complaintIn addition, we have assumed all expenses for care services rendered (hours from March 6-13th) We hadn’t collected any funds for homecare from Ms [redacted] prior, and in this instance will not attempt to collectWe are considering her contract null and void as of her engagement date, February 28,

Veterans Care Coordination assists families with homecare services and funding options to pay for those services in the event the client is a Veteran or Surviving Spouse of a VeteranThe funding source from the Department of Veterans Affairs is a reimbursement benefit by means of obtaining Pension
with Aid and AttendanceMr*** *** is a Veteran that we assisted in this mannerThe Department of Veterans Affairs retroactively reimburses benefits directly to the Veteran or Surviving Spouse and pays us monthly for home care services Depending on the state the client resides in, we may sometimes subcontract the care to an in-network homecare agency provider o *** *** (prior homecare client) and *** *** (son) began home care engagement conversations with our team on 9/30/by means of a patient referral dated 9/11/11:30am from our in-network providero We engaged contractually by means of a homecare services agreement with *** *** and *** *** on 1/12/for homecare services totaling $1,925.00/month for hours of care a montho Per our homecare agreement that was signed by both client and responsible party (*** *** and *** ***), Section VTerm And Termination, paragraph Dindicates “The Services may be terminated by the Applicant or Company upon thirty (30) days’ prior written notice to the other parties.” o We confirm that we authorized our in-network provider, All For You In Home Care, to render homecare services to Mr*** *** per an approved care plan from the familyOur independent contractual agreements clearly define a negotiated reimbursement rate to our provider network and our homecare services agreement clearly define their homecare rate and their total cost of care servicesOur home care rates are based upon the market in which the client resides and are usual and customary to the home care industry. o We cannot confirm or deny the $mentioned in the complaint backgroundWe assist some clients with their homecare expense and some of our profits also support this program and it’s possible that this is the information being referenced hereIn addition, caregiver salaries are not determined by Veterans Care Coordination and is the responsibility of our authorized provider network agency. We can neither confirm nor deny the caregiver’s salary being referenced, but can only assume that it meets the Department of Labor guidelines within the state of Californiao Mr*** *** received homecare services with our agency and provider partner from 2/1/through 12/31/per an approved care planWe spoke with Mr*** *** on 12/23/to update Mr*** ***’s home care file with a security pin and found it odd that the family discontinued homecare services on 1/3/after many successful months of homecare without complaints. We have since reconciled Mr*** ***’s homecare account as being paid in full and used his homecare deposit to pay for the last month of service due to a stop payment of funds We have appreciated the opportunity to assist Mr*** and his family with his care plan and we wish the family the best If any other information is needed please reach out to our organization and we will be happy to assist

Complaint: [redacted]
I am rejecting this response because: They are preying on American Service Veterans because there is little or no over site of companies like Veterans Care Coordination Company in Lake St Louis, Missouri and All For You Home Care in Sacramento, California.When  speaking with an agent of the Veterans Benefits Administration and explaining how these two companies had kept $1300.00 each month of my dad's $1925.00 per month Aid & Attendance benefit from the VA which left only $625.00 for the actual caregivers that were coming into his home and doing the real work. From October 2015 when their services were first obtained through December 2017 the total or aggregate amount the 2 companies kept for themselves was $19, 500.00 they were horrified,  but not shocked by this as the explained that there is likely not oversized of companies like these and that someone should notify the news media in order to expose what is going on in this industry. What is needed is strictly regulations on this industry and there should be non-profit agencies that should charge little or nothing to help low income Veterans and there low income families navigate this system. Or the VA should provide a website that can easily be navigated by anyone that gives easy instructions and online forms that can be submitted online as well. The VA agent also referred to the 2 aforementioned companies as "parasites ". I fully agree and am disgusted by their deplorable predatory conduct. The son, [redacted]
Sincerely,
[redacted]

Initial Business Response /* (1000, 15, 2015/10/08) */
In response to the "nature of dispute" and case description, our explanation is as follows:
Although our business model has an independent contractual agreement with our in-network providers and has no correlated relevance to the independent...

contractual agreements that we have with our for homecare clients, we are responding to all concerns in efforts of providing complete clarity.

* Case Description: Use of multiple contracts to avoid paying agreed amounts for health care. Veterans Care agreed to pay $2012.50. $1788.00 comes from the Department of Veterans Affairs and $224.50 is paid buy me. Veterans Care will not pay this amount. Veterans Care has withdrawn $6037.50 from the checking account. As of this date they have paid $2299.00 for two months. They said they have a contract for services with the care provider that is different than the one signed with me.

o [redacted] (prior homecare client), [redacted] (daughter) and [redacted] (son and Durable Power of Attorney) began home care engagement conversations with our team on 12/8/2014 by means of a patient referral dated 12/4/2014 3:57pm from our in-network provider, "The Provider".
o We engaged contractually with [redacted] and [redacted] on 4/6/2015 for homecare services for a total cost of care of $2012.50 for 80.5 hours of care to be rendered monthly.
o We engaged contractually with, "The Owner" of "The Provider" on 10/20/2014 and obtained updated information and revised signatures from "The Owner" when their business name changed effective 8/10/2015. (Please note that "The Owner's" Tax ID# remained unchanged when her business name changed and we simply updated the information on their existing provider account.)
o Our contracts clearly define reimbursement rates and payment terms for our providers, as well as homecare rates, cost of care and hours serviced for our clients. These are independent contractual agreements signed by Veterans Care Coordination and the client and Veterans Care Coordination and our providers.
o Veterans Care Coordination confirms that we withdrew 2012.50 monthly ($6037.50) from the approved bank account provided to us. Withdraws consisted of a 5/5/15 (homecare deposit) 6/5/2015 (payment for May's care), 7/6/2015 (payment for June's care), 8/5/2015 (payment for July's care; was returned for insufficient funds) and we used the 5/5/2015 homecare deposit to reconcile the homecare account. The family discontinued homecare services with Veterans Care Coordination as of 8/20/2015.
o As of 8/20/2015, date of this claim, we confirm that per the contractual agreement and payment terms we had with "The Provider" we had only paid a total of $2299.00. (Check Date: 8/4/2015 - Check# 9835 - Check Amount: $2299.00)
o As of 9/3/2015 and per the contractual agreement and payment terms we had with "The Provider", we finalized their invoicing reconciliation and paid them $$2289.50. (Check Date: 9/3/2015 - Check# XXXXX - Check Amount: $2289.50)



* Case Description: I am in charge of my fathers ([redacted]) home healthcare and have been paying for the last 3 years. He has 24 hour in home care. In January, the agency that takes care of him told us there are veterans benefits he is eligible for. We contacted this company and spoke to [redacted] We went through all of the paperwork they needed and they sent them to the VA. The VA approved my father for $1,788 a month. They deposited this in June. Veterans Care Coordinators did all of the paperwork and said that $1,788 is not going to cover 2 weeks of the month so it would cost me additional for the other two weeks. May 1st comes and they took $2012.50. They paid nothing. June 1st came and they took out another $2012.50 but had paid nothing. We communicated with the agency that takes care of my father and she said she would be paid the 80 hour pay. They didn't pay her in May or June or July after they took the amount again. August they tried taking the amount again but there is not enough money in the checking account to pay for it because I've had to pay the bills. I got a statement showing I owed for overdraft fees. The home care agency told us the home worker got a check for $2,299 for May and June. I called [redacted] their account manager and asked why the amount agreed to wasn't paid. She said they negotiated a cheaper price. But the home care agency did not have this amount in the contract. They have different contracts with the care providers and a different contract with me but the amounts owed do not come close to each other. I asked if they were going to pay the amount the VA was giving my father and they said no, they never had any intentions of paying this.

o We assist families with their application for Pension with Aid and Attendance VA reimbursement benefits. These benefits are retroactive reimbursements from the VA directly to the Veteran. We only receive payments from our homecare clients per our contractual homecare services agreement.
o [redacted] is our Client Care Specialist and worked with the family regarding communication with the VA, their benefits and home care services authorized through our program to "The Provider"
o [redacted] and [redacted] Account Manager for "The Provider" had several conversations documented within our homecare CRM and explained several times to all parties the details of their independent contracts and that our provider would be paid. The complaint also includes language that supports acknowledgement from "The Provider" that they would be paid for services.
o We would not have made any payments to "The Provider" in May, June or July because that would not have been in compliance with our contractual payment terms to "The Provider".
§ As of 8/20/2015, date of this claim, we confirm that per the contractual agreement and payment terms we had with "The Provider" we had only paid a total of $2299.00.
* (Check Date: 8/4/2015 - Check# [redacted] - Check Amount: $2299.00)
§ As of 9/3/2015 and per the contractual agreement and payment terms we had with "The Provider", we finalized their invoicing reconciliation and paid them $$2289.50.
* (Check Date: 9/3/2015 - Check# XXXXX - Check Amount: $2289.50)
o Per our contractual agreement with the client ([redacted] and [redacted] A. [redacted]), their cost of care was always $2012.50 per month. The VA benefit maximum would have always only covered 1788.00 in reimbursement funds and the additional $224.50 did not have anything to do with care not being covered for two weeks but was inclusive of their total cost of care for 80.5 hours monthly.
o The amount of the client's homecare and the amount we pay our providers are not related to one another and per our contractual agreements, we would not pay them the same amount the VA reimburses.
o The 8/5/2015 withdraw bounced because the family did not discontinue services with us until 8/20/2015 and their scheduled withdraw date for homecare was always the 5th of each month and always covers the prior month of care.
o We also do not cover insufficient funds overdraft fees with any of our home care clients


The family has since discontinued homecare services after we have assisted them with obtaining reimbursement of medical expenses and benefits
We have since discontinued our provider relationship due to their lack of compliance regarding their contractual obligation of being an in-network provider

Initial Consumer Rebuttal /* (1500, 17, 2015/10/08) */

I would like to compliment our coordinator, Tobie Hatcher, she assisted us through all our paperwork and was hands on any questions or hangs up with had. I found her very personal and compassionate. Our goal was to get my mom some assistance and she guided us all the way, listened to our frustrations and reassured us through the process. Thank you again Tobie from the family of Dorothy Carlson

In response to [redacted]’s dissatisfaction with our services, below outlines how Veteran’s Care Coordination attempted to rectify her home care request and to ensure she had the ability to utilize the hours of homecare she would be provided on a monthly basis:   [redacted] engaged in...

homecare services with us on February 28, 2017 and care did not begin until March 6, 2017.   Her care plan tentatively was to be 63 hours of care per month at a minimum of 3 hours per shift Care services were rendered in the amount of 18 hours total from 3/6/17 – 3/11/17 in the amount of $434.88 For over 30 days we attempted to support Ms. [redacted]’s care plan, however her request to not have [redacted] caregivers, caregivers from North County and support daily cleaning of dog feces, we were unable to service her. We attempted to change caregivers and also change provider partners to no avail We unfortunately chose to terminate homecare services effective 3/22/2017, however we made one last attempt to assist her with her care needs and had a new assessment scheduled for 3/24/17. Care could not begin until 4/1/2017. On 3/23/2017, we followed up with Ms. [redacted] regarding her assessment scheduled 3/24/17 and to confirm the appointment. Her mental state on the call was such to where we felt the need to contact her mother, the primary contact on her homecare file. Without success, we contacted 911. During the assessment appointment with the new provider, Ms. [redacted] became belligerently upset and refused the assessment. We were left with no other options in our attempts to support her care needs. We can neither confirm or deny the statement “Veterans care coordination wanted me to lie about the funds that were going to be provided by the VA as to how much VCC would get paid.” We finalized the closing of her homecare file on Monday, 3/27/2017 and were surprised to learn the same day that she submitted a Revdex.com complaint. In addition, we have assumed all expenses for care services rendered (18 hours from March 6-13th).  We hadn’t collected any funds for homecare from Ms. [redacted] prior, and in this instance will not attempt to collect. We are considering her contract null and void as of her engagement date, February 28, 2017.

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Address: 300 Parkway Industrial Ct, Lake Saint Louis, Missouri, United States, 63367-4402

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