Veterans Construction and Restoration Reviews (%countItem)
Veterans Construction and Restoration Rating
Address: 18836 Green Park Rd, Hudson, Florida, United States, 34667-6224
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springhillcontractors.com
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I bought a older block home built in 1974 and not updated since the 80's. It needed a complete gut job in the kitchen, 2 bathrooms and a laundry area, new flooring in three bedrooms and other assorted updates or new construction in every other room. I was delighted with the completed work, level of communication, friendliness and professionalism of Todd and his crew. He talked me through all the steps needed to do what I wanted and talked me out of a few that weren't feasible with patience and consideration. Through the 3 months of work I got to know his crew quite well and they were extremely competent and approachable. When something a sub contractor had done wrong caused a significant problem in the newly remodeled bathroom, Todd and his crew stepped in to find the problem and do what every it took to get it fixed - at no cost to me. I highly recommend Veterans Construction and Restoration.
We have used Veterans Constructions for two projects in our house so far, and they have been great - from accomodating to our family's varying scheduling needs to their fantastic workmanship. They didn't cut corners like many contractors these days and took the time to explain certain things and answer any questions we had. We would highly recommend Todd and Veterans Construction.
Sub standard quality of work. Contractor requesting more money
I hired Todd P. owner of Veterans Construction & Restoration. I have a signed contract from November 9, 2019. What he stated on the contract was entirely different from the work he performed. He damaged my new custom ordered vanity. He nailed a wood filler for vanity backwards and put the painted filler that I paid extra for painted glaze in reverse and told me the white side is the finished side. He cut a huge hole at the back of my vanities . He didn't use the proper tool to cut around plumbing pipes. He subcontracted floor tile work and the floors are not leveled. In contract he stated level all floors...my floors are worse now. He told me that I have a sink hole as an excuse for crooked floors. I do not have a sink hole nor was my house reported on file to have one. He installed molding around the bedroom with 1/2 inch gaps where molding doesn't meet the floor. He damaged my pocket door, left out finished wood around my closet. He was hired for restoration due to a flood in my house August 20, 2019. He knew my work was an insurance claim. He gave me a promissory finish date in contract of December 22, 2019. He never completed the work and came to my house and collected another $2000.00 after I paid him $12,000.00. Now his wife threatened me with a LIEN. He is not qualified as a carpenter and now walked off the job and gave me a credit and said there is nothing more he can do. But he's still looking for $3000.00. I am a senior citizen and he's taking advantage of me. He said I went on vacation and that's why he didn't complete the work but he went on vacation as well. I had a CT scan scheduled for January 2, 2020 and it was not known to me at time that he wouldn't finish the work by 12/22/19 . I made my appointment after his completion date in advance. He backed out of installing the vanities correctly because he's not capable of doing it.
Finish the job , repair what he has damaged and not collect more money. He installed a frame for pocket door. It is unfinished. Molding has 1/2 inch space and doesnt meet the floor. Huge hap in bedroom with not grout for tile. I have to pay another contractor now to finish installing the vanities and my funds are depleted.Please click om browse . The photo file may open, thank you
The original contract was signed on November 19, 2019. I have attached a copy of the signed contract that will show work completed was per contract and that no where does it state that floors will be leveled. The client did order cabinetry from Pro Source. At the time that the cabinets were ordered she signed off on the layout with Pro Source which is a requirement before they will order. The layout that the client signed off on shows a 3D view of the finished product. The layout was then given to me and installed according to the layout she signed. Once done, the client advised me that this is not what she wanted. I asked her to call Pro Source and discuss with her rep. The rep then came and visited her home and explained to her that I installed the cabinet per the layout that she signed. Additionally, these fillers are reversible and can be installed either way. It is important that I state here that the client was told by me that I would gladly make the change to the cabinet to her satisfaction. The fillers were re-ordered through Pro Source by me. The hole in the back of her vanity is not done incorrectly, nor was the wrong tool used. There are different ways to do this and the client never mentioned to me that she was unhappy with how it was done until she decided not to pay me. Regarding the sink hole that she is speaking of. I simply asked her if she ever had a sink hole at her home, I never stated that she did have a sink hole. When I was called out to provide an estimate, I made mention to the client about the poor condition of her floors that she was requesting new tile laid and leveling done. I explained to her that with the 1/2" drill holes in the slab that I was concerned if she had a sink hole issue or termite issue. The owner of Midwest Tile visited the job before tile was laid and said they would attempt to level as they laid the tile. The floor was built up 3/4" to a 1 1//2" to do so. Please see attachment that contains a statement from Midwest Tile. Some areas were not perfectly level and in consideration of that she was given $700.00 credit. The projected finish date was to be December 23, 2019. This date would have been met however on December 20, 2019 I was at the client's home and payment was given for $2000.00 however the amount that was due was $4650.30. The client stated that "she needed a holiday also" so would pay me the rest when she returned after Christmas. I was aware and had every intention to fix the issues that the client was concerned about pocket doors, grout touch-up and any trim (she called it moulding) issues that were of concern to her when she returned from vacation.
The client states in her claim that she had a CT scan on 1/2/2020 however I sent her a text on 1/7 because I had still not heard from her (see attachments) and she advised me that she was still out of state because her boyfriend was ill and unable to travel but would contact me next week. I did not hear from her so on 1/20/2020 I sent another text message to the client and she stated that she now had the flu and would be in touch. I did finally hear from the client on 2/3 but the conversation did not go as I had hoped. Please reference attached email dated 12/19 from me to the client. I explained to the client in this email that I felt it best for me to finish the few small items she had concerns about but then to part ways. Several issues had occurred to get me to feel this was the best decision. For example, she accused my tile subcontractor and painter of stealing her tile when in fact she had never even purchased it. I will not tolerate stealing in any fashion and investigated this fully. I discovered through Pro Source that the tile was never even ordered by the client. From the short time of 11/19 through 12/19 when I decided it was best for both parties to part ways several other incidents had occurred. The client would be become very loud, hostile and confrontational with me and my trades when she felt that something was not being done correctly. I explained to the client that we can discuss this but not in this fashion. She would always apologize however the same behavior continued. The conversation on 2/3 started with the client verbalizing a concern about her floor being out of level. I reminded the client of the detailed list of credits (please see attachment to 12/19 email). It was at this point that the client stated that she will not pay me anything unless her bedroom floor is leveled. I advised her that this would not be happening, and that the subcontractor already stated that this is the best the floor will get. This is unfortunate and I understand that, thus the $700.00 credit. My wife reached out to her the next day in an attempt to see if an agreement could be made and to advise her that if no agreement could be reached it was our duty to make her aware of our recourse which would be filing a mechanics lien against the property. I never had an intention of not fixing anything that I promised would be fixed but I feel at this point that I will not be able to make her a happy client. I believe a fair resolution for both parties would be for me to apply an additional $300.00 credit so that she can hire a handyman to finish the final issues with the pocket door, grout touch up and trim. I have been in construction since 1996 and have built my business on my quality craftsmanship, integrity and honesty.
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not accept their offer. I had already called another contractor and the estimate is $450.00 to install the vanities. The Company name is *** in Hudson Florida. My closet doors in guest rooms are missing the floor guides so the doors don't have a track... they swing and are not secure. Todd P. is not telling the truth. When I told him that my deceased Husband was a Contractor and that I understand the business, he insulted me by Saying my Husband must have been Jesus. I did not get nasty with him. He was nasty with me and scolded and embarrassed me in the presence of the Tile subcontractor and the workers. He went to purchase a fruit basket to compensate for his insults to me. His wife said they buy all their customers fruit baskets. They tried to level the floors but raised the tiles in the wrong area. As you enter the room there is a high bump so the slight dip I had is more pronounced. I had purchased my own vanity and supplies and I was over charged for poor labor since Mr. P. knew it was an insurance claim from a flood. I am requesting from him a refund of $1000.00 that will cover the work un finished by him. I had Mike from Prosource suppliers come to my house and he said Mr. P. made a mess. Yes, the fillers have 2 finished sides but an educated Contractor would have seen there was a painted gray glaze on the finished side that I paid extra for. He should have asked me if he was in doubt. I have nice wood doors and they are full of paint. I have photos of my doors and never had a drop of paint on them. I have 2 areas in master bedroom where molding does not meet floor. More grout has to be installed there. The filler had to be installed more forward at front of cabinet, not set back 1/4 inch. It can be seen in the photo. Contract does state to level floors. He has omitted it. Computers can add and delete whatever you choose. I'm having difficulty uploading photos because they are on my cell phone but I am willing to send a copy through overnight mail. Meanwhile I'm stuck with unfished work. I can't close my closet doors. If I close the existing pocket door it will break and I have to break the wall to repair it. they installed molding and they hit the door with a nail so they repositioned it and took it off track. the nails were too long. In my hallway, they installed the molding on one side only . Todd told me that the hall wasn't included....why did he frame the door and put molding on one side only?? I have 3 doors in the hallway. $1000.00 isn't enough to correct this mess he has made and left me with.
This is very unfortunate for both parties and I truly want to make this right however I also want to make it fair. As stated in my initial response several attempts were made by me to get over to the client's home and fix any issues that remained such as the pocket doors, grout issues and vanity repair. I was fully aware that there was still work to be done, had re-ordered the vanity fillers and had no intention to not finish it. I attached the text message correspondence in my previous reply showing that I made several attempts to contact the client and schedule a time to finish. I also have written statements from all trades/subcontractors that witnessed the clients hostile and confrontational behavior. I am willing to provide those, but I do not see that they prove anything more than I have already stated in my original response and would just add to the client's anger. I believe that the client is upset that I chose not to do further work for her (email from 12/19 in attachments) and this is the fallout of that. As for the vanity fillers, the client signed off on the layout and so therefore was installed per layout. I addressed this in the original response, but I also have a copy of the signed layout showing that was installed per signed print. I did not have a question or doubt about the layout considering this is reviewed in detail with Pro Source prior to ordering and the client must sign that they agree to that layout. I have attached a copy of my company bank statement showing the amount spent with Harry and David to order fruit baskets for all customers who had work going on in December. My wife ordered these as Christmas presents and a token of our appreciation. I am truly sorry if the client feels I embarrassed or belittled her in front of trades or subcontractors. Anything that was said was meant to be a humorous and nothing more. I wish that she would have told me about this at this time so that I could have apologized personally. That is not who I am, and I want to apologize that my comments were perceived as distasteful. The clients fruit basket was a Christmas present and nothing more. As mentioned in the previous reply, a $700.00 credit was already given. I offered an additional $300.00 credit in my original reply, so she is receiving a total of $1000.00 credit already. After the additional credit of $300.00 the client still owes $3473.20. Considering the amount of work that was completed to her satisfaction, the amount of the client's previous payments and continued dissatisfaction I would like to offer a final payment due amount of $2450.00. This amount was carefully considered and will be my final offer.
(The consumer indicated he/she DID NOT accept the response from the business.)
The Contractor has stated that he went to Prosource to verify the plans that they drew up.I agreed to those plans. But that is not the issue. The issue is I don't have a straight line vanity. It is Catty corner and complicated for him. He wasn't qualified to install it. If you read my complaint where I sent you a copy of Contractors e mail, he stated that there is nothing more to do. He didn't want to deal with this job. I don't accept his offer. He owes me money to finish the job. Part molding is installed in the hallway and the rest is not completed.He did contact me to finish the job but he asked for more money and he didn't compensate me for the mistakes and damage made to my uneven floors. He's nasty and arrogant. He's not mannerly and professional. Just a reminder... I supplied the vanity custom made. I was overcharged for substandard work. No other contractor wants to work with the mess he created.He installed molding and door jam in the hallway and then he said it wasn't included. So now I have 2 different moldings in my hallway. I sent in large photos of his work overnight mail . His workers know what they are doing but anything Todd touched he ruined. He actually made me cry the day he told me my deceased Husband must have been Jesus. Everything I questioned he had an answer to one up me. I requested Benjamin Moore paint for one room and he purchased Sherwin Williams. Contractors are supposed to ask if it's ok to change paint choices. I wanted a deeper green because my furniture color is light in color.