Veterans Roofing and Construction, LLC

10/31/17: (11:am) ( [redacted] ***) I hired this Company on April 21, to replace my roof, window screens and guttering due to hail damageMy three neighbors had used this roofer and they were satisfied with their workI issued a check the same day to [redacted] for $The amount represented more than ½ of the entire cost for the workI want to cancel my contract dated because the work was never startedI would like a refund of my deposit of $which I gave to the owner on 4/21/by checkI had to hire another Company to do the work as this Company never showed up to do the work, nor would they return my telephone callsI have filed a complaint with the Police Dept and since they have issued an warrant for the owners arrestI also filed a complaint with the Attorney General’s officeI want the $5,I paid them back11/14/17: (09: am) Mediator notified consumer ( [redacted] ) that the case has been closed due to no response from the Company ( [redacted] ) and that she will receive a notification from the Revdex.com as to how this case was closed out

My name is [redacted] and I have temporarily taken over the day to day operations of Veterans RoofingThe owner had a death in the family and is on an extended leaveFirst off I am very, very sorry about the delaysThe notes I have for this job are that there was first a delay due to flooding at the supply house, then the death of the owners mother, then the firing of the office manager and her subsequent sabotage of everything she knew the passwords toIn fact I have just regained control of this email account this morning and am currently working on all the business cells that were unfortunately set up under her nameSame with the toll free numbers phone serviceI understand none of this is your concern and you just want your roof on which is completely understandableI finished a schedule for the crews about an hour agoUnfortunately because we cannot yet access the schedule on the office managers old computer I had to make it off of the emails that I have in this account and the pressure copies of the contracts from the salesmen that are fairly hard to readAnyway, Mrs [redacted] I currently have you set up for on or about the 10th of July with the remainder of the materials and dumpster getting delivered in the days just beforeThis could move slightly forward or back depending on weather but we are committed to keeping that time frame as there are many roofs that also need to go before and after yours to get this situation squared awayPlease contact me directly at [redacted] @yahoo.com at least until we can legally regain control of the Veterans cell phones and toll free accountI am working as hard and fast as I can to complete everyone's work as quickly as possibleThank you and again my deepest apologies

I'm not sure how to respondThe shingles should have been delivered this morning, the dumpster may or may not already be there as I typeWe fought tooth and nail to get this job moved up to tomorrow, two days before the initial expected install dateEverything is set up and ready to install in the morning

10/31/17: (11:20 am)
([redacted]) I hired this Company on April 21, 2017 to
replace my roof, window screens and guttering due to hail damage. My three neighbors had used
this roofer and they were satisfied with their work. I issued a check the same day to [redacted] for $5716.01. The amount
represented more than ½ of the entire cost for the work. I want to cancel my
contract dated because the work was never started. I would like a refund of my
deposit of $5716.01 which I gave to the owner on 4/21/17 by check. I had to hire another
Company to do the work as this Company never showed up to do the work, nor
would they return my telephone calls. I have filed a complaint with the Police
Dept and since they have issued an warrant for the owners arrest. I also filed
a complaint with the Attorney General’s office. I want the $5,716 I paid them
back. 11/14/17: (09:05
am) Mediator notified consumer ([redacted]) that the case has been closed
due to no response from the Company ([redacted]) and that she will receive a
notification from the Revdex.com as to how this case was closed out.

Complaint: [redacted]
I am rejecting this response because:
I want to cancel my contract dated 4/21/17 because the work was never started. I would like a refund of my deposit of $5716.01 which I gave to the owner on 4/21/17 by check. Due to the way I was treated by them I don't trust them to do any work for me and the only way I will be satisfied is by receiving a refund of $5716.01 brom the business.
Sincerely,
[redacted]

My name is [redacted] and I have temporarily taken over the day to day operations of Veterans Roofing. The owner had a death in the family and is on an extended leave. First off I am very, very sorry about the delays. The notes I have for this job are that there was first a delay due to flooding at the...

supply house, then the death of the owners mother, then the firing of the office manager and her subsequent sabotage of everything she knew the passwords to. In fact I have just regained control of this email account this morning and am currently working on all the business cells that were unfortunately set up under her name. Same with the toll free numbers phone service. I understand none of this is your concern and you just want your roof on which is completely understandable. I finished a schedule for the crews about an hour ago. Unfortunately because we cannot yet access the schedule on the office managers old computer I had to make it off of the emails that I have in this account and the pressure copies of the contracts from the salesmen that are fairly hard to read. Anyway, Mrs. [redacted] I currently have you set up for on or about the 10th of July with the remainder of the materials and dumpster getting delivered in the days just before. This could move slightly forward or back depending on weather but we are committed to keeping that time frame as there are many roofs that also need to go before and after yours to get this situation squared away. Please contact me directly at [redacted]@yahoo.com at least until we can legally regain control of the Veterans cell phones and toll free account. I am working as hard and fast as I can to complete everyone's work as quickly as possible. Thank you and again my deepest apologies.

10/31/17: (11:30
am) Mediator left a voice message for [redacted] to return my call.11/07/17: (10:15 am)
Mediator left a 2nd
voice message for [redacted] to return my call.11/14/17: (09:00
am) Mediator closed case due to no response from [redacted].

Complaint: [redacted]
I am rejecting this response because:I want to cancel my contract dated 4/21/17 because the work was never started. I would like a refund of my deposit of $5716.01 which I gave to the owner on 4/21/17 by check. Due to the way I was treated by them I don't trust them to do any work for me and the only way I will be satisfied is by receiving a refund of $5716.01 brom the business.
Sincerely,
[redacted]