Santa Barbara Loan & Jewelry is a business which is strictly regulated in its activities by the State of California and local governmental entities. As a result we have to comply with requirements concerning the redemption of pledged collateral. Although we understand and feel for the customer’s...
situation as the ex-wife and daughter believe they are the rightful heirs, we still require legal confirmation of this. The presentation of a death certificate and their words that no will exists does not meet the legal requirements.SBL&J cannot give legal advice as to how to obtain the required legal proof to show that the daughter is entitled to the rights of her father to the collateral. The complaining customer was told to see a lawyer or contact legal aid for help in this regard. Our initial response remains the same.The complaining party has to understand that they have to follow the procedures required under law to confirm their ownership of rights to the collateral. This is for the protection of all parties specifically our customers. They were not able to provide the necessary information and legal documents. Santa Barbara Loan & Jewelry understands their position but must insist that the legal rights to the collateral be established as the law provides.This is not an act of bad faith on our part but merely following our procedures and the law for the benefit and protection of all parties.Thank you for understanding and feel free to contact us directly any time. We will definitely do our best to assist you.
Santa Barbara Loan & Jewelry is a business which is strictly regulated in its activities by the State of California and local governmental entities. As a result we have to comply with requirements concerning the redemption of pledged collateral. Although we understand and feel for the customer’s...
situation as the ex-wife and daughter believe they are the rightful heirs, we still require legal confirmation of this. The presentation of a death certificate and their words that no will exists does not meet the legal requirements.SBL&J cannot give legal advice as to how to obtain the required legal proof to show that the daughter is entitled to the rights of her father to the collateral. The complaining customer was told to see a lawyer or contact legal aid for help in this regard. Our initial response remains the same.The complaining party has to understand that they have to follow the procedures required under law to confirm their ownership of rights to the collateral. This is for the protection of all parties specifically our customers. They were not able to provide the necessary information and legal documents. Santa Barbara Loan & Jewelry understands their position but must insist that the legal rights to the collateral be established as the law provides.This is not an act of bad faith on our part but merely following our procedures and the law for the benefit and protection of all parties.Thank you for understanding and feel free to contact us directly any time. We will definitely do our best to assist you.