Veterinary Allergy/Dermatology Inc

We disagree with the allegations made by the consumer.  We made good faith efforts to repair damaged items, however, they verbally abused the contractor who was sent to effect the repairs.  We are happy to reimburse the $100 they are seeking.  Please have consumer contact out office...

at [redacted] to receive $100.00 reimbursement.

Customer received all services for the price quoted. Customer was quoted an additional $500 for driving of an additional truck which was not included in the original price. She agreed to the additional cost and then refused to pay for the service. The movers were late the first day which is a risk...

in the moving industry, but were not late the second day. They had to wait on the customer to arrive. The movers showed up with 30 boxes requested for packing. No quote or confirmation email was requested or promised. Customer insisted on buying rope for the move which was not needed. Customer reported 2 damaged items and pictures were taken before the movers left. The contract states that items will be reimbursed at $0.60 per pound and not $0.70 per pound. The move began in OKC, Ok and ended in Houston, TX it is unreasonable and unfeasible for AOM to travel to Houston TX to weigh furniture.  Customer was asked where they purchased the furniture and AOM took the pictures to Mathis Brothers where the furniture was purchased and they provided the weight of the furniture to AOM.  The total weight of furniture totaled 90 LBS and a check was issued to Ms. [redacted]  for $54. Ms [redacted] was unprofessional and abusive when she reneged on her agreement to pay for the added service. Ms [redacted] thanked movers and tipped them for a job well done. AOM is under no obligation to provide documentation to the customer for the weight of the furniture. The customer is responsible for providing the weight of the goods.  AOM went above and beyond in acquiring the weight of the furniture from the point of purchase for the customer.  Finally, AOM has fulfilled its obligation the customer and it is the customer who still owes AOM the sum of $500 for the additional service provided.  AOM also provided overnight storage of customer's personal effects at no charge because customer did not have a secure location to store personal effects.

Initial Business Response /* (1000, 5, 2015/08/18) */
We have a signed contract that the customer signed. At the conclusion of the move, which was almost two months ago, the customer did not bring up any of these issues that they are accusing us of.
The customer gave us good ratings on the...

contract and circled that they would recommend us to friends and family.
This contract was signed by the customer at the conclusion of the move. They also signed their initial next to the following line items on the contract:
1. "Customer is responsible for checking the condition of goods as they are loaded and unloaded. Damages must be assessed immediately during unload by customer and brought to the attention of the movers at once. If any claims exist they must be made while the movers are present. Claims will not be accepted at a later date."
2. "By signing below, customer agrees to abide by all terms of this contract and to cooperate with the movers during the moving process."
The customer did not mention anything about broken items during or at the conclusion of the move.
As a moving company we have to follow this contract. Any former customer can claim at any time after a move (even months or years) that we broke something during the move. To protect ourselves we ask that our customers review and sign the contract, which states that all damages must be brought to the attention of our movers while they are still present.
This customer signed the contract agreeing to notify us of any damage while our movers were still present. This customer made no mention of any damages while our movers were still present. And they left us good ratings on the review section of our contract.
We are going to stand by the contract that the customer signed.
A copy of the signed contract is attached.
Initial Consumer Rebuttal /* (3000, 8, 2015/08/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately, the contract that is attached has been falsified. It is true that I signed it at the top, but when asked to fill out a questionnaire regarding our experience, I declined. It was after 1am and the movers were complaining about how late it was, and we did not want to prolong the awful experience any longer. It was also uncomfortable having two strangers in our new home in the middle of the night, and we did not want to have to give negative comments with them there. It honestly felt unsafe. It is even more upsetting that it appears it was filled out by someone else rather than us. It is especially inappropriate that the falsified documents are now being used to diminish our complaint. I am actually even more disgusted with this company that they would stoop to this level, whether it was the movers themselves or the manager who decided to make up this information. It is appalling.
Secondly, All Over Movers is now claiming that we should have inspected our items for damages before the movers left the property. It is not feasible or reasonable at all to demand that we open up all of our boxes and check for damaged items, especially considering you were 3 hours late, went slow, and it was past 1am. No, we will not be opening up every box with two strange men in our home in the middle of the night. We actually did not even have time to inspect the moving truck for any remaining boxes because they had already closed it up before we had a chance to look. We actually asked if we could see if anything had been left and we were told "No, it's all clear, we checked."
Final Business Response /* (4000, 10, 2015/08/24) */
We would never falsify/forge a contract. We would never do that. We stand by our original response and the copy of the signed contract we provided to the Revdex.com.
Thanks,
All Over Movers

Customer request for a refund was reviewed and approved.  A refund in the requested amount of $177.00 will be sent to customer on Monday, November 14.  I spoke with customer and gave her this information.

Complaint: [redacted]
I am rejecting this response because:I'm not surprised the company is willing to reimburse my family $100 for the vinyl floor repair, hardwood floor repair, new locks and deadbolts and maybe enough leftover to purchase appliance paint to fix scratches on our fridge and washing machine but am shocked the company disagrees with the allegations. I have no reason to lie about anything in this complaint! I did not want to file a report with the Revdex.com. I do not have time to debate this. But the company did us wrong and the fact that the company "disagrees with the allegations made by the consumer" has made my blood boil since I first read it. Also that they replied back stating with "good faith efforts" in their response shows they have been here before. They are liars and they are continuing to lie with the Revdex.com. When I talked to [redacted] on the phone about filing an insurance claim for damages she said that she did not move us. How exactly is that a "good faith effort?' Will the company explain that? The company said we verbally abuse the contractor, can they explain that? We only spoke to him once and that was at our business when we had clients, and in that instance only a few words were exchanged and a key handed over. There was absolutely zero abuse from our end so I would like that proven to me from the company. I am attaching copies of all of our texts from the contractor and these will clearly show we did NOT abuse anybody! My wife only sent him a text once it is the only text written in a green bubble. I will not contact the company for my $100 they will either call me or my wife they should have that info on file because they moved us two times this year or send to my new address via certified they should also have that on file since they moved us here. Well I am having trouble getting photos of our screenshots of our texts from my email so I will contact the Revdex.com on monday
Sincerely,
[redacted]