Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ We have a signed contract that the customer signedAt the conclusion of the move, which was almost two months ago, the customer did not bring up any of these issues that they are accusing us of The customer gave us good ratings on the contract and circled that they would recommend us to friends and family This contract was signed by the customer at the conclusion of the moveThey also signed their initial next to the following line items on the contract: "Customer is responsible for checking the condition of goods as they are loaded and unloadedDamages must be assessed immediately during unload by customer and brought to the attention of the movers at onceIf any claims exist they must be made while the movers are presentClaims will not be accepted at a later date." "By signing below, customer agrees to abide by all terms of this contract and to cooperate with the movers during the moving process." The customer did not mention anything about broken items during or at the conclusion of the move As a moving company we have to follow this contractAny former customer can claim at any time after a move (even months or years) that we broke something during the moveTo protect ourselves we ask that our customers review and sign the contract, which states that all damages must be brought to the attention of our movers while they are still present This customer signed the contract agreeing to notify us of any damage while our movers were still presentThis customer made no mention of any damages while our movers were still presentAnd they left us good ratings on the review section of our contract We are going to stand by the contract that the customer signed A copy of the signed contract is attached Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Unfortunately, the contract that is attached has been falsifiedIt is true that I signed it at the top, but when asked to fill out a questionnaire regarding our experience, I declinedIt was after 1am and the movers were complaining about how late it was, and we did not want to prolong the awful experience any longerIt was also uncomfortable having two strangers in our new home in the middle of the night, and we did not want to have to give negative comments with them thereIt honestly felt unsafeIt is even more upsetting that it appears it was filled out by someone else rather than usIt is especially inappropriate that the falsified documents are now being used to diminish our complaintI am actually even more disgusted with this company that they would stoop to this level, whether it was the movers themselves or the manager who decided to make up this informationIt is appalling Secondly, All Over Movers is now claiming that we should have inspected our items for damages before the movers left the propertyIt is not feasible or reasonable at all to demand that we open up all of our boxes and check for damaged items, especially considering you were hours late, went slow, and it was past 1amNo, we will not be opening up every box with two strange men in our home in the middle of the nightWe actually did not even have time to inspect the moving truck for any remaining boxes because they had already closed it up before we had a chance to lookWe actually asked if we could see if anything had been left and we were told "No, it's all clear, we checked." Final Business Response / [redacted] (4000, 10, 2015/08/24) */ We would never falsify/forge a contractWe would never do thatWe stand by our original response and the copy of the signed contract we provided to the Revdex.com Thanks, All Over Movers
We disagree with the allegations made by the consumer We made good faith efforts to repair damaged items, however, they verbally abused the contractor who was sent to effect the repairs We are happy to reimburse the $they are seeking Please have consumer contact out office at [redacted] to receive $reimbursement
Customer received all services for the price quotedCustomer was quoted an additional $for driving of an additional truck which was not included in the original priceShe agreed to the additional cost and then refused to pay for the serviceThe movers were late the first day which is a risk in the moving industry, but were not late the second dayThey had to wait on the customer to arriveThe movers showed up with boxes requested for packingNo quote or confirmation email was requested or promisedCustomer insisted on buying rope for the move which was not neededCustomer reported damaged items and pictures were taken before the movers leftThe contract states that items will be reimbursed at $per pound and not $per poundThe move began in OKC, Ok and ended in Houston, TX it is unreasonable and unfeasible for AOM to travel to Houston TX to weigh furniture Customer was asked where they purchased the furniture and AOM took the pictures to Mathis Brothers where the furniture was purchased and they provided the weight of the furniture to AOM The total weight of furniture totaled LBS and a check was issued to Ms [redacted] for $Ms [redacted] was unprofessional and abusive when she reneged on her agreement to pay for the added serviceMs [redacted] thanked movers and tipped them for a job well doneAOM is under no obligation to provide documentation to the customer for the weight of the furnitureThe customer is responsible for providing the weight of the goods AOM went above and beyond in acquiring the weight of the furniture from the point of purchase for the customer Finally, AOM has fulfilled its obligation the customer and it is the customer who still owes AOM the sum of $for the additional service provided AOM also provided overnight storage of customer's personal effects at no charge because customer did not have a secure location to store personal effects
Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ We have a signed contract that the customer signedAt the conclusion of the move, which was almost two months ago, the customer did not bring up any of these issues that they are accusing us of The customer gave us good ratings on the contract and circled that they would recommend us to friends and family This contract was signed by the customer at the conclusion of the moveThey also signed their initial next to the following line items on the contract: "Customer is responsible for checking the condition of goods as they are loaded and unloadedDamages must be assessed immediately during unload by customer and brought to the attention of the movers at onceIf any claims exist they must be made while the movers are presentClaims will not be accepted at a later date." "By signing below, customer agrees to abide by all terms of this contract and to cooperate with the movers during the moving process." The customer did not mention anything about broken items during or at the conclusion of the move As a moving company we have to follow this contractAny former customer can claim at any time after a move (even months or years) that we broke something during the moveTo protect ourselves we ask that our customers review and sign the contract, which states that all damages must be brought to the attention of our movers while they are still present This customer signed the contract agreeing to notify us of any damage while our movers were still presentThis customer made no mention of any damages while our movers were still presentAnd they left us good ratings on the review section of our contract We are going to stand by the contract that the customer signed A copy of the signed contract is attached Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Unfortunately, the contract that is attached has been falsifiedIt is true that I signed it at the top, but when asked to fill out a questionnaire regarding our experience, I declinedIt was after 1am and the movers were complaining about how late it was, and we did not want to prolong the awful experience any longerIt was also uncomfortable having two strangers in our new home in the middle of the night, and we did not want to have to give negative comments with them thereIt honestly felt unsafeIt is even more upsetting that it appears it was filled out by someone else rather than usIt is especially inappropriate that the falsified documents are now being used to diminish our complaintI am actually even more disgusted with this company that they would stoop to this level, whether it was the movers themselves or the manager who decided to make up this informationIt is appalling Secondly, All Over Movers is now claiming that we should have inspected our items for damages before the movers left the propertyIt is not feasible or reasonable at all to demand that we open up all of our boxes and check for damaged items, especially considering you were hours late, went slow, and it was past 1amNo, we will not be opening up every box with two strange men in our home in the middle of the nightWe actually did not even have time to inspect the moving truck for any remaining boxes because they had already closed it up before we had a chance to lookWe actually asked if we could see if anything had been left and we were told "No, it's all clear, we checked." Final Business Response / [redacted] (4000, 10, 2015/08/24) */ We would never falsify/forge a contractWe would never do thatWe stand by our original response and the copy of the signed contract we provided to the Revdex.com Thanks, All Over Movers
We disagree with the allegations made by the consumer We made good faith efforts to repair damaged items, however, they verbally abused the contractor who was sent to effect the repairs We are happy to reimburse the $they are seeking Please have consumer contact out office at [redacted] to receive $reimbursement
Customer received all services for the price quotedCustomer was quoted an additional $for driving of an additional truck which was not included in the original priceShe agreed to the additional cost and then refused to pay for the serviceThe movers were late the first day which is a risk in the moving industry, but were not late the second dayThey had to wait on the customer to arriveThe movers showed up with boxes requested for packingNo quote or confirmation email was requested or promisedCustomer insisted on buying rope for the move which was not neededCustomer reported damaged items and pictures were taken before the movers leftThe contract states that items will be reimbursed at $per pound and not $per poundThe move began in OKC, Ok and ended in Houston, TX it is unreasonable and unfeasible for AOM to travel to Houston TX to weigh furniture Customer was asked where they purchased the furniture and AOM took the pictures to Mathis Brothers where the furniture was purchased and they provided the weight of the furniture to AOM The total weight of furniture totaled LBS and a check was issued to Ms [redacted] for $Ms [redacted] was unprofessional and abusive when she reneged on her agreement to pay for the added serviceMs [redacted] thanked movers and tipped them for a job well doneAOM is under no obligation to provide documentation to the customer for the weight of the furnitureThe customer is responsible for providing the weight of the goods AOM went above and beyond in acquiring the weight of the furniture from the point of purchase for the customer Finally, AOM has fulfilled its obligation the customer and it is the customer who still owes AOM the sum of $for the additional service provided AOM also provided overnight storage of customer's personal effects at no charge because customer did not have a secure location to store personal effects