Veterinary Specialty Center Hudson Valley

The business has responded Please see below:I’m writing this in response to [redacted] complaint to the Revdex.com regarding his concern that his bill was not paid in full when his pet was treatedSince medicine is not an exact science it is hard to estimate the exact dollar amount of an invoice because it will depend on the amount of drugs, patients responsiveness to treatment and what treatments may or may not be needed once we start working with a patientWe provide every client a written estimate with what we believe we will need to do to help their petThe estimate includes a range of fees so that it encompasses the best case scenario as well as if we need to add additional treatments, tests or medications to the best of our ability of estimating what the pet is likely to needSince this is only an estimation our policy is to take 75% of the high end of a medical estimate and the remaining balance on the account is paid upon discharge of the patientOur technicians explain this to our clients at the time they review the medical plan with them and then our Client Care Specialists review the policy again when they take the deposit paymentNot only does the staff review this policy with clients, but it is also clearly stated in large bold letters on every medical plan including the one [redacted] signed and we would be happy to provide a copy for your review if neededAlso to ensure our clients protection we do not keep copies of their credit card numbers anywhere in our system nor on the credit card receipts so if they do not provide us with the credit card information at the time the patient is discharged we are unable to process the final balance due, which is what happen in the case of [redacted] ***As for his concern regarding the competen cy of the staff, the staff that was working with him that day did follow all the proper protocols and proceduresOur staff had multiple conversations with [redacted] after he received his day invoice in the mail and again explained the hospital and company policy and apologized for any misunderstanding and let him know that his initial payment was only a deposit and not payment in full [redacted] has since called and paid the remaining balance in full since the complaint was made

Revdex.com: After treatment of my animal and all was said and done I requested that the balance be paid in full Obviously this was not done The balance has been paid to my dismay I rather pay the cry babies whose policy is ludicrous when a customer asks to pay for services IN FULL they be paid IN FULL They will not be getting any of my business, my friends nor family members with such irresponsible business policies In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

The business has responded.  Please see below:I’m writing this in response to [redacted] complaint to the Revdex.com regarding his concern that his bill was not paid in full when his pet was treated. Since medicine is not an exact science it is hard to estimate the exact...

dollar amount of an invoice because it will depend on the amount of drugs, patients responsiveness to treatment and what treatments may or may not be needed once we start working with a patient. We provide every client a written estimate with what we believe we will need to do to help their pet. The estimate includes a range of fees so that it encompasses the best case scenario as well as if we need to add additional treatments, tests or medications to the best of our ability of estimating what the pet is likely to need. Since this is only an estimation our policy is to take 75% of the high end of a medical estimate and the remaining balance on the account is paid upon discharge of the patient. Our technicians explain this to our clients at the time they review the medical plan with them and then our Client Care Specialists review the policy again when they take the deposit payment. Not only does the staff review this policy with clients, but it is also clearly stated in large bold letters on every medical plan including the one [redacted] signed and we would be happy to provide a copy for your review if needed. Also to ensure our clients protection we do not keep copies of their credit card numbers anywhere in our system nor on the credit card receipts so if they do not provide us with the credit card information at the time the patient is discharged we are unable to process the final balance due, which is what happen in the case of [redacted]. As for his concern regarding the competen cy of the staff, the staff that was working with him that day did follow all the proper protocols and procedures. Our staff had multiple conversations with [redacted] after he received his 60 day invoice in the mail and again explained the hospital and company policy and apologized for any misunderstanding and let him know that his initial payment was only a deposit and not payment in full. [redacted] has since called and paid the remaining balance in full since the complaint was made.

The business has responded.  Please see below:
I’m writing this in response to [redacted] complaint to the Revdex.com regarding his concern that his bill was not...

paid in full when his pet was treated. Since medicine is not an exact science it is hard to estimate the exact dollar amount of an invoice because it will depend on the amount of drugs, patients responsiveness to treatment and what treatments may or may not be needed once we start working with a patient. We provide every client a written estimate with what we believe we will need to do to help their pet. The estimate includes a range of fees so that it encompasses the best case scenario as well as if we need to add additional treatments, tests or medications to the best of our ability of estimating what the pet is likely to need. Since this is only an estimation our policy is to take 75% of the high end of a medical estimate and the remaining balance on the account is paid upon discharge of the patient. Our technicians explain this to our clients at the time they review the medical plan with them and then our Client Care Specialists review the policy again when they take the deposit payment. Not only does the staff review this policy with clients, but it is also clearly stated in large bold letters on every medical plan including the one [redacted] signed and we would be happy to provide a copy for your review if needed. Also to ensure our clients protection we do not keep copies of their credit card numbers anywhere in our system nor on the credit card receipts so if they do not provide us with the credit card information at the time the patient is discharged we are unable to process the final balance due, which is what happen in the case of [redacted]. As for his concern regarding the competen cy of the staff, the staff that was working with him that day did follow all the proper protocols and procedures. Our staff had multiple conversations with [redacted] after he received his 60 day invoice in the mail and again explained the hospital and company policy and apologized for any misunderstanding and let him know that his initial payment was only a deposit and not payment in full. [redacted] has since called and paid the remaining balance in full since the complaint was made.

Revdex.com: 
 After treatment of my animal and all was said and done I requested that the balance be paid in full.   Obviously this was not done.  The balance has been paid to my dismay.  I rather pay the cry babies whose policy is ludicrous when a customer asks to pay for services IN FULL they be paid IN FULL.  They will not be getting any of my business, my friends nor family members with such irresponsible business policies.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
 
 After treatment of my animal and all was said and done I requested that the balance be paid in full.   Obviously this was not done.  The balance has been paid to my dismay.  I rather pay the cry babies whose policy is ludicrous when a customer asks to pay for services IN FULL they be paid IN FULL.  They will not be getting any of my business, my friends nor family members with such irresponsible business policies.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: On 6/**/2015 I had to take my dog to an emergency animal hospital to be examined for ingesting a corn cob. After all said and done, I requested to pay the full amount of the bill totaling over $500. The tech at the time said "Okay". On 9/*/2015, I received a bill for past due amount. 60 days after the initial bill was, I thought was paid in full at the time services were rendered. I don't have a problem paying but a problem with the competency of the employees to fulfill and take full payment of services rendered when told to do so.Desired Settlement: Either the bill dropped on the employees neglect to process the payment in full or the remainder of the bill cut in half. I feel that if I specifically told the employee to pay in full that my request be fulfilled.

Business

Response:

The business has responded. Please see below:I’m writing this in response to [redacted] complaint to the Revdex.com regarding his concern that his bill was not paid in full when his pet was treated. Since medicine is not an exact science it is hard to estimate the exact dollar amount of an invoice because it will depend on the amount of drugs, patients responsiveness to treatment and what treatments may or may not be needed once we start working with a patient. We provide every client a written estimate with what we believe we will need to do to help their pet. The estimate includes a range of fees so that it encompasses the best case scenario as well as if we need to add additional treatments, tests or medications to the best of our ability of estimating what the pet is likely to need. Since this is only an estimation our policy is to take 75% of the high end of a medical estimate and the remaining balance on the account is paid upon discharge of the patient. Our technicians explain this to our clients at the time they review the medical plan with them and then our Client Care Specialists review the policy again when they take the deposit payment. Not only does the staff review this policy with clients, but it is also clearly stated in large bold letters on every medical plan including the one [redacted] signed and we would be happy to provide a copy for your review if needed. Also to ensure our clients protection we do not keep copies of their credit card numbers anywhere in our system nor on the credit card receipts so if they do not provide us with the credit card information at the time the patient is discharged we are unable to process the final balance due, which is what happen in the case of [redacted]. As for his concern regarding the competen cy of the staff, the staff that was working with him that day did follow all the proper protocols and procedures. Our staff had multiple conversations with [redacted] after he received his 60 day invoice in the mail and again explained the hospital and company policy and apologized for any misunderstanding and let him know that his initial payment was only a deposit and not payment in full. [redacted] has since called and paid the remaining balance in full since the complaint was made.

Consumer

Response:

After treatment of my animal and all was said and done I requested that the balance be paid in full. Obviously this was not done. The balance has been paid to my dismay. I rather pay the cry babies whose policy is ludicrous when a customer asks to pay for services IN FULL they be paid IN FULL. They will not be getting any of my business, my friends nor family members with such irresponsible business policies.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,