Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I do not accept the response because it is not truthfulThe first repair employee of Vetter broke the cord in front of me and said I did not really need the grounding part of the plugI called the manufacturer and they advised me that I did need it and should encourage Vetter to fix itThat same employee put the treadmill down on the tray and that cracked the trayMy treadmill was always kept in perfect conditionNo one had worked on it for many years since the last need for serviceThese statements are not trueAnd I did not have an uneven gait due to the surgery and that caused the treadmill to malfunctionI did not use the treadmill for many months due to the surgeryIn the past when the treadmill has been serviced repairs have lasted many years not merely a few monthsThis is not an honorable companyI do not care how long it has been in businessAlso the owner rarely called me backThat last conversation was in the afternoon on Saturday and he agreed to call me the next Monday and never called meIt is a month laterI am going to have to have the treadmill serviced by someone who can actually service itThis is getting quite costlyAlso I refuse to pay the additional service call because the lubrication was not the problemThe belt has slipped to the left side and it is making a noise that is a sign that it was not serviced correctly originally(January 2015)
I am writing this letter in response to a complaint you received about our company on 10/10/Our company has been in business since and I have been the oWner since in looking back through our records and to the best of my meriory this is the first and only complaint we have had filed against usI feel this I a result of the high quality of service we provide and our desire to satisfy our customersIn response to the complaint filed, we submit the following responseWe were called out to the customer's home on 1/15/to replace flirts on her treadmillAt this time she mentioned that she had had service on heir unit done prior to our visitWhen our tech proceeded to unplug the power co.dfrom the unit the ground part of the plug fell offHe stated to the customer at the time, that she could use the unit without any damage to it until the cord was replaced and that is should be unplugged when not in useNot knowing whether the prong (cord ground) had been broken off y someone else prior to our visit or not, we replaced it at no charge(Travel, lab r and the cost of the cord) In talking to our tech, he honestly felt it had been broken prior to our visitIn regards to the plastic tray which fits on the back of the unit, it did have a crack in itThe crack was not visible nor did the crack impair its useWe c lied the manufacturer and they stated it was no longer available because of the unit's ageWe removed the tray at our expense, took it to our shop, repaired, returned and reinstalled at no cost.At the time these items were replaced they both met the customer's satisfactionOn 9/24/we went back out to the customer's house at her request to address a clicking noise with her unitShe stated she had not used it much over the past months or more because she had had foot surgery.Our tech went out to her home and lubed the deck at her request and adjusted the walking belt which was now out of alignmentWhen we billed the customer for the visit she indicated she was not oing to pay for the visit or the lubeHer comment was that the belt and deck should have been lubed wHen it was replaced in JanuaryI reported to her that the deck comes lubed from the manufacturer Ind should not be lubed when it is installedThe time for lubing is dependent orthe customer's useAs far as the belt adjustment is concerned this also depends on the customer's useAs stated by the customer she had surgery done on her footDuring rehab it is not uncommon for a person to favor one limb over the other until pull strength returnsFavoring a leg or foot by the customer could force the walking belt to one side or the otherThis would require the unit to need adjustmentReigardless, her unit needed to be adjustedWith regards to the customer's claim that I was unkind and combatiNI e, I strongly disagreeShe chose to call me at times that would not be considered business hours—late at night 10:P.M., Saturday afternoon when I was in attendance at a football game, in the middle of evening when I was in a meeting, etc.--- When I tried to explain to her where I was and why I couldn't talk sIcontinued on (I never hung up on her and was very patient)In conclusion, I feel this customer has unfairly represented our compiany and its serviceMost service companies warranty their work for — daysThis customer expects that we should come out S — months later to wo k on her unit when we have no way of knowing if and how the unit was used
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I do not accept the response because it is not truthfulThe first repair employee of Vetter broke the cord in front of me and said I did not really need the grounding part of the plugI called the manufacturer and they advised me that I did need it and should encourage Vetter to fix itThat same employee put the treadmill down on the tray and that cracked the trayMy treadmill was always kept in perfect conditionNo one had worked on it for many years since the last need for serviceThese statements are not trueAnd I did not have an uneven gait due to the surgery and that caused the treadmill to malfunctionI did not use the treadmill for many months due to the surgeryIn the past when the treadmill has been serviced repairs have lasted many years not merely a few monthsThis is not an honorable companyI do not care how long it has been in businessAlso the owner rarely called me backThat last conversation was in the afternoon on Saturday and he agreed to call me the next Monday and never called meIt is a month laterI am going to have to have the treadmill serviced by someone who can actually service itThis is getting quite costlyAlso I refuse to pay the additional service call because the lubrication was not the problemThe belt has slipped to the left side and it is making a noise that is a sign that it was not serviced correctly originally(January 2015)
I am writing this letter in response to a complaint you received about our company on 10/10/Our company has been in business since and I have been the oWner since in looking back through our records and to the best of my meriory this is the first and only complaint we have had filed against usI feel this I a result of the high quality of service we provide and our desire to satisfy our customersIn response to the complaint filed, we submit the following responseWe were called out to the customer's home on 1/15/to replace flirts on her treadmillAt this time she mentioned that she had had service on heir unit done prior to our visitWhen our tech proceeded to unplug the power co.dfrom the unit the ground part of the plug fell offHe stated to the customer at the time, that she could use the unit without any damage to it until the cord was replaced and that is should be unplugged when not in useNot knowing whether the prong (cord ground) had been broken off y someone else prior to our visit or not, we replaced it at no charge(Travel, lab r and the cost of the cord) In talking to our tech, he honestly felt it had been broken prior to our visitIn regards to the plastic tray which fits on the back of the unit, it did have a crack in itThe crack was not visible nor did the crack impair its useWe c lied the manufacturer and they stated it was no longer available because of the unit's ageWe removed the tray at our expense, took it to our shop, repaired, returned and reinstalled at no cost.At the time these items were replaced they both met the customer's satisfactionOn 9/24/we went back out to the customer's house at her request to address a clicking noise with her unitShe stated she had not used it much over the past months or more because she had had foot surgery.Our tech went out to her home and lubed the deck at her request and adjusted the walking belt which was now out of alignmentWhen we billed the customer for the visit she indicated she was not oing to pay for the visit or the lubeHer comment was that the belt and deck should have been lubed wHen it was replaced in JanuaryI reported to her that the deck comes lubed from the manufacturer Ind should not be lubed when it is installedThe time for lubing is dependent orthe customer's useAs far as the belt adjustment is concerned this also depends on the customer's useAs stated by the customer she had surgery done on her footDuring rehab it is not uncommon for a person to favor one limb over the other until pull strength returnsFavoring a leg or foot by the customer could force the walking belt to one side or the otherThis would require the unit to need adjustmentReigardless, her unit needed to be adjustedWith regards to the customer's claim that I was unkind and combatiNI e, I strongly disagreeShe chose to call me at times that would not be considered business hours—late at night 10:P.M., Saturday afternoon when I was in attendance at a football game, in the middle of evening when I was in a meeting, etc.--- When I tried to explain to her where I was and why I couldn't talk sIcontinued on (I never hung up on her and was very patient)In conclusion, I feel this customer has unfairly represented our compiany and its serviceMost service companies warranty their work for — daysThis customer expects that we should come out S — months later to wo k on her unit when we have no way of knowing if and how the unit was used