VEXUS FIBER

Vexus has walked all over us. We have a private pole in our backyard. They wanted access so much so they called the sheriff on us for telling them no. So days we have had to deal with the sheriff, county officials and Excel energy. We have proof from county office the pole is private. It doesn't matter they are getting access even after we have the proof. Private property owners were walked all over.

This company is a big liar. Their sales rep comes to your buisness to rip off only. They will quote really cheap price but actual bill comes to 3 times higher than what they quote. When we try to cancel service they will try to threaten with their three year contract. I ask them if I can talk to sale rep who came to our buisness. They said they are no longer there. I heard that from other people complaining same thing.

On a daily basis, Vexus has buffering problems. They put up a sign on the TV saying “ Thank you for your patience while we update the app.” This happens so frequently that even though we live in an assisted living situation, we have had to subscribe to YouTube TV and pay $70 a month, although the living complex that we’re in, pays Vexus to provide for us.
If you are paying for TV. I recommend YouTube TV, because Vexus is a terrible TV service.

They claim they beat existing fees you are paying with ATT or Optimum and on surface they appear too. Yet if look at bill breakdown you are infact paying double as they add in a whole extra service fee as hidden services and taxes/fees charges so you get quoted $42 monthly and your bill ends up being $84

They always try to push issue off on the individual homeowner even when you try to explain everyone in the neighborhood is having the same problem. I'm no cable guy but damn, everyone in neighborhood with out internet is not a individual household problem.

Austin did an amazing job. was very professional, it was after 5 he was leaving when we had a problem with our modem. Could has easily told us he would come back tomorrow
Instead he spent the next 2 hours working out the problem (Turned out to be an update problem). he even contacted us the next day to make sure everything was still working . I felt like he went above and beyond to insure our satisfaction

Before hiring, there must be some type of knowledge of the company or training process. I've talked to at least five different people and not one of them could help I see why it takes weeks to get back up and running. The technician is trying to fix the wrong s[censored] it's not their fault, blame to call center they're d[censored] as f[censored].

We have only been with Vexus a few months and each month we have had issues with them. The internet is slow and it's supposed to be at 400mbs which causes the tv to buffer regularly. The special that was offered for us signing up has changed each month and just continues to go up. I have spent several hours each day going over the same spill trying to get to a manager who never calls me back. No one seems to no what their doing. Is there a headquarters address I can right or call as this has become overwhelming and another JOB for me that I am not getting paid for.

I have had Vexus for 4 days. Vexus TV does not work. Several error messages several times a day for 4 days. One message being no internet connection. This is ridiculous since streaming channels work and are connected. Vexus can't connect to Eero it's own internet. Customer service, which I called and emailed everyday for days, is less than helpful. I was so excited to switch to Vexus. Big mistake. I'm glad I haven't disconnected my other service yet. I spoke to one customer service rep that said unplug it and plug it back in. I don't want to do that all day. No response to any emails. If you troubleshoot on their app it shows everything is good ! I've already called my friends and family and told them not to go with Vexus. 4/29/20

NTS was the greatest , no problems, the vexus bought them out. slow speeds and at the PM they reduce to a crawl. mine was 0.25 Mbps download and paying for 100 Mbps. not happy and one step away from getting another service. couple more days of nothing working and we will switch. Turned in a repair ticket, we shall see, zip code 79603

Business phones down again for the fourth time in two months. The only line they quickly answer is the new service line. They have double billed me. Charged me more than my contract. They do not call back. No one has the authority to do anything, but offer excuses. Do not use this company unless you do not want people to be able to call you.

We used to have a service a nts we don't have any problem with it. but since they changed nts to vexus it was terrible service is to weak and plus they changed me a lot I just late once and I have bills like $135 and I was shock so I paid them and again they charge me again and again last week I paid $64 and they took my bank account $65 and $145 its to much im so upset and I called them and asking them why they took that money and they hold me and that lady told me I need to wait 4 weeks to refund my money in my bank account. and yesterday they said me the bills again.. OMG THAT'S TO MUCH GUYS.. PLEASE PUT MY MONEY BACK ASAP TO MY BANK ACCOUNT.

My name is Mara Alonzo here is my phone number 9405005663 call me and you need to fix this problem.

I haven't had cable since the 7 of July and I'm going on two weeks I call and they tell me it would be tomorrow or the next day No cable yet.
I pay my bill on time this is ridiculous

Worst company I have ever dealt with in 65 years. Terrible product, terrible service, terrible price. with NTS over 20 years Vexus got be to switch in two months. Beware of this truly terrible company. Don't expect them to be around too long. Nothing good about this company.

For ten years my spouse and I were customers of NTS communications. On March 2020 they became Vexus Fiber. 1st bill after that we were charged an additional $34.00 without explanation. On 5/4/20 I spoke with Frank who offered $10.00 discount. (The next bill did not indicate a discount). I also voiced by concerns about the speed of the internet. Frank offered no solution only to refer me to *** for $200.00 router at my own expense. Two weeks later I had need to make a long distance call. Previously with NTS long distance calls were 3cents a minute. I was told now they would be 49cents a minute.

LONG WAITS ON PHONE. COLLECTION CALLS US, BILL WAS PAID. BILLING HAD TO MAKE CORRECTIONS ON THEIR END.

I was double billed for service I haven't even received yet
I have been a customer of NTS Communications for 18 years. NTS Communications was recently taken over by Vexus Fiber. I paid my last bill with NTS Communications on March 20th. I received my first bill with Vexus and immediately signed up for their autopay on April 11th. I was expecting my bill of $80.42 to auto draft on April 24th. Evidently, due to an error with Vexus, it did not auto draft. I was then billed on April 30th for the past due amount of $80.42 plus the amount due for the month of May. On May 1, they billed my credit card for $157.08 because they said I did not pay in April and because of that, they charged me for the month of May as well. I tried to explain to them that I did not intend to not pay, that I thought my account would be paid because I set up auto pay. I asked how I could already be charged for service that I have not even received (May billing cycle does not start until May 5 - June 5). I then told them I would be canceling my service before my May billing cycle started on the May 5th and she said they would not refund me even though I was canceling service before my billing period. With everything going on in the world today, I can not afford to pay for a month of service I have not even received. To me, this is a dishonest business. Again, I have been with the company 18 years and have always paid my bill on time. I should not be punished for their mistakes. I spoke with Larry and Rebecca about my problem and no one would help. I also asked to speak to a manager and they refused.

What a piece of *** company. Cut off service to an assisted living during the lockdown with no warning. We had two service tickets outstanding but they insisted we were told in February that service was going to be cut. Still drafted payment for services on April 20th after cutting off services on April 13th.

I would give zero stars if possible. We cancelled out NTS service in May 2019 because they were charging us for two lines and dial up internet for years, and we did not even have the lines coming into the building. In October of 2019, we get a bill just for the dial up after cancelling in May and receiving no bills for four months. After calling them and telling them we did not have dial up service with them and even checking outside to see if there were even lines coming into the building, they refused to take the charge away. The customer service representative got very snarky on the phone and said he was going to send us an early termination fee charge. Fast forward to today, I received a bill for $1933.02 for service that was cancelled in May 2019. I called to discuss this matter and the representative was short and not willing to let me talk to a superior.
I would not use this service because they charge you for lines that are nonexistent. They are unwilling to work with a customer even though they knew we were paying for service we did not have and now they are billing us for services cancelled four months ago.

NTS is a rip off ........ Signed up for a business account and then we built an office tried to transfer the account but they do not have fiber in this area.
NTS said that we will have to pay the contract out and there is no early termination fee.
The service was terrible always down as well.

NTS needs to have that option for businesses because they do move and its not our fault that they do not have fiber in the new office area.

If I could give a negative star to them I would..... :(

Sincerely ,
Ripped off customer