V.F. CORPORATION

Initial Business Response / [redacted] (1000, 8, 2016/05/05) */ From: Fran M [redacted] (mailto: [redacted] @vfc.com) Sent: Thursday, May 05, 11:AM To: [redacted] ; [redacted] Subject: RE: Case # [redacted] : Mr [redacted] This complaint does not involve any product that is sold by VF Jeanswear LP I have forwarded it to the appropriate VF subsidiary for review and response Thank you for the follow up email Fran M [redacted] Vice President, Human Resources North America VF Jeanswear Limited Partnership [redacted] Greensboro, North Carolina Ph: [redacted] Fax: [redacted] Cell: [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/05/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for forwarding this to the appropriate subsidiaryPlease let me know once their is a resolution from them Final Business Response / [redacted] (1000, 11, 2016/05/10) */ From: Suzanne A [redacted] (mailto: [redacted] @vfc.com) Sent: Friday, May 06, 7:PM To: ***@greensboro.Revdex.com.org Subject: Case # [redacted] : Mr [redacted] - Please see below for the For All Mankind response regarding case # [redacted] : Mr [redacted] Upon review by our quality team, it was determined that the jeans were quite worn and they could find no manufacturer quality issuesIn addition, our quality team checked our records and confirmed that there had been no quality flags on these goods in the last years since they were producedOn 4/19, the customer was informed that his claim was denied, but was again offered a 30% discount card to be used on future purchasesThe customer notified our customer service team that they would contact the Revdex.comOn 4/25, 7FAM contacted the customer that we would again like to review the jeansUpon receipt of the jeans, we will have a comprehensive review with the Quality department, production, and customer service to determine how to proceed SUZANNE A [redacted] VP OPERATIONS FOR ALL MANKIND Final Consumer Response / [redacted] (2000, 13, 2016/05/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will wait to see how this will proceed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept it

Initial Business Response / [redacted] (1000, 6, 2015/12/17) */ Contact Name and Title: Fran M [redacted] , HR Contact Phone: XXXXXXXXXX Contact Email: [redacted] @vfc.com Our research with the rebate fulfillment center shows that Mr [redacted] sent in two separate Wrangler Outdoor rebate submissions for purchases made at Rural King and R&A Western (Rebate=buy two pieces of Wrangler Outdoor apparel and get $back)His rebate from R&A western was denied because the purchase date was outside of the stated purchase dates for this storeR&A ran their rebate from October 10-and his purchase was made on the 27thThe second rebate from Rural King was approved (he should receive it shortly)Rural King ran their in-store rebate from October 18-and his purchase was made on the 30thPerhaps Mr [redacted] believed Rural King and R&A Western were running the rebates during the same time periodThe rebate forms would have been exactly the sameThe retialer chooses the purchase and mail by dates on the back of the formWe regret teh confusionSHould Mr [redacted] wish to contact me directly, I am happy to speak with him further

Dear Sirs: We have reviewed the attached complaintThe customer ordered three bags on our KIPLING.COM website and requested that the order be shipped to a Freight ForwarderA Freight Forwarder receives the packages and forwards them on to the consumer often at an international destinationOur
records indicate that the weight of the bag received by the freight forwarder and the weight of the bags are the sameThere are attachments to this emailThe 1st is the FedEx POD showing this case delivered at a case weight of to the delivery address in CaliforniaThe 2nd attachment is our system screen prints showing the items ordered along with those individual weights on those items & the case weight informationI have summarized below for reference as well. Style Color Weight ACACBP TTL Item Weight Case weight Total Weight Therefore, we believe that all three bags were received by the Freight Forwarder and the consumers complaint is with the Freight Forwarder not KiplingWe at Kipling cannot assume responsibility for the package once it is received at the Freight ForwarderThe consumer should file a claim with the Freight ForwarderThank you and if you have any further questions, please do not hesitate to contact me at the address listed belowSincerely, Margaret B*** ***@vfc.com

Initial Business Response /* (1000, 5, 2016/06/28) */
Contact Name and Title: Margaret MB***
Contact Phone: ***
Contact Email: ***@vfc.com
This order was placed on June 9, and was delivered to a Freight forwarder on June 9, The customer reached out to us on
June 18, 2016, stating that there was a shortageIt was brought to manager of Consumer Relations attention on June 18, The order was approved for reship/credit on June 23, We asked the customer if she wanted a credit or reship on the itemsShe replied same day and we processed the credit/ reshipIt is currently in transit to the Freight Forwarder with tracking number XXXXXXXXXXXXXXXXXXXXXX
The customer can contact us if the second order is not received

This customer also filed a Revdex.com complaint with the New York Revdex.com.  The customer was credited the amount requested and the matter was resolved.  In the future, we request that the consumer does not file multiple Revdex.com complaints with multiple states.   Thank...

you, Margaret B[redacted]

Final Consumer Response /* (2000, 9, 2016/09/13) */
its taken care I got the gift

Initial Business Response /* (1000, 6, 2015/12/17) */
Contact Name and Title: Fran M[redacted], HR
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@vfc.com
Our research with the rebate fulfillment center shows that Mr. [redacted] sent in two separate Wrangler Outdoor rebate submissions for...

purchases made at Rural King and R&A Western (Rebate=buy two pieces of Wrangler Outdoor apparel and get $15 back). His rebate from R&A western was denied because the purchase date was outside of the stated purchase dates for this store. R&A ran their rebate from October 10-25 and his purchase was made on the 27th. The second rebate from Rural King was approved (he should receive it shortly). Rural King ran their in-store rebate from October 18-31 and his purchase was made on the 30th. Perhaps Mr. [redacted] believed Rural King and R&A Western were running the rebates during the same time period. The rebate forms would have been exactly the same. The retialer chooses the purchase and mail by dates on the back of the form. We regret teh confusion. SHould Mr. [redacted] wish to contact me directly, I am happy to speak with him further.

Initial Business Response /* (1000, 8, 2016/05/05) */
From: Fran M[redacted] (mailto:[redacted]@vfc.com)
Sent: Thursday, May 05, 2016 11:16 AM
To: [redacted] ; [redacted]
Subject: RE: Case # [redacted]: Mr. [redacted]
This complaint does not involve any product that is sold by VF...

Jeanswear LP.
I have forwarded it to the appropriate VF subsidiary for review and response.
Thank you for the follow up email.
Fran M[redacted]
Vice President, Human Resources North America
VF Jeanswear Limited Partnership
[redacted]
Greensboro, North Carolina 27401
Ph: [redacted] Fax: [redacted] Cell: [redacted]
Initial Consumer Rebuttal /* (3000, 10, 2016/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for forwarding this to the appropriate subsidiary. Please let me know once their is a resolution from them.
Final Business Response /* (1000, 11, 2016/05/10) */
From: Suzanne A[redacted] (mailto:[redacted]@vfc.com)
Sent: Friday, May 06, 2016 7:16 PM
To: [redacted]@greensboro.Revdex.com.org
Subject: Case # [redacted]: Mr. [redacted]
[redacted] - Please see below for the 7 For All Mankind response regarding case # [redacted]: Mr. [redacted].

Upon review by our quality team, it was determined that the jeans were quite worn and they could find no manufacturer quality issues. In addition, our quality team checked our records and confirmed that there had been no quality flags on these goods in the last 2.5 years since they were produced. On 4/19, the customer was informed that his claim was denied, but was again offered a 30% discount card to be used on future purchases. The customer notified our customer service team that they would contact the Revdex.com. On 4/25, 7FAM contacted the customer that we would again like to review the jeans. Upon receipt of the jeans, we will have a comprehensive review with the Quality department, production, and customer service to determine how to proceed.


SUZANNE A[redacted]
VP OPERATIONS 7 FOR ALL MANKIND
Final Consumer Response /* (2000, 13, 2016/05/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will wait to see how this will proceed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.

Dear Sirs:We have investigated the complaint made by Miss [redacted] and determined based on the weight of her package, that the bag was never shipped.  We have credited the customer for the bag and as expression of good will, we also reimbursed her for the wallet that was received.The customer...

was pleased with this result.  If you have any questions, please contact me at the following address: Margaret B[redacted]Director of Product Liability [redacted]@vf.com[redacted]

Initial Business Response /* (1000, 5, 2015/11/23) */
Dear Mr. [redacted],
Thank you for your email and purchase of [redacted] Jeans. We are sorry to hear that you've had difficulties with your jeans. We need a little more information so that we can assist you. Please call me in our Consumer Services...

Department at 1-800-453-3348 and I would be happy to assist you and discuss this quality issue with you. We again apologize and look forward to hearing from you, and resolving this for you.
We appreciate your patience,
Jena - Supervisor
[redacted] Jeans
Consumer Services
Initial Consumer Rebuttal /* (3000, 7, 2015/11/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
VF hasn't sent me a new pair yet.

Dear Mr. [redacted],Thank you for taking the time to share about your most recent experience with Wrangler.Per our telephone conversation, we are sending you a check in the amount of $12 to reimburse you for your postage expense. Also, as soon as we receive your wrangler.com order back, it will be...

credited to your original form of payment.If you have any other questions or concerns, you can reach me at [redacted]. Thanks,NicholeWrangler, Consumer Relations[redacted]

Dear Sirs:A replacement bed skirt was sent and received to Mr. [redacted] some time last week.  We are of the opinion that the claimant has been satisfied.  Thanks and let me know if you have any questions. Sincerely, Margaret B[redacted]