VGM Homelink

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
From: [redacted]Date: Tue, May 26, 2015 at 12:39 PMSubject: RE: You have a new message from the Revdex.com of WisconsinTo: "[email protected]" <[email protected]>Thank you for sharing the recorded audio. But I still need the recorded message that I talked to [redacted] and she agreed that I just need to pay $64.09 and that will be our last bill and we can keep the equipment for ever. They won't be any dispute without that conversation that took place between me (Mr. [redacted] and Ms. [redacted]). I need to hear that conversation. Please send that message unless you deleted them...? on purpose.Without that message, I consider that Ms. [redacted] has to pay the $64.09 or the company should be responsible for that payment.
Regards,
 
[redacted]

This letter is in response to complaint ID #[redacted], which you received on [redacted] from Ms.[redacted] in Macon GA.
 
Ms. [redacted] son, [redacted], received medical equipment on 11/15/2013. The patient had already received the equipment when VGM Homelink...

received the order on 12/26/2013. 
VGM  Homelink did receive an Explanation of Benefits with the processed claim, where the medical equipment was covered and applied to the patient's deductible. 
We sent the invoice to Ms. [redacted] on 2/19/2014, which she promptly paid in full and her account was updated on 3/3/2014 showing a zero balance.
 
VGM Homelink sent the account to our billing department when the invoice was sent to the patient. When we received the payment from Ms. [redacted], our system did not update the billing
department's information, which is why she was contacted on or about 4/2/2014.
 
Once we were notified we immediately contacted the billing department and ensured their system was updated. We also confirmed that this was not sent to our Collections Agency, and
there were no negative indicators submitted to any credit agency regarding this order. I have contacted Ms. [redacted] to inform her of our efforts to rectify this issue, and she was satisfied that
this issue was addressed.
 
I do apologize for the inconvenience to Ms. [redacted] regarding this claim. Please contact me if you have any further questions regarding this matter.
 
Sincerely,
 
[redacted]

I contacted VGM homelink, while I was 7 months pregnant and developed varicose veins, for compression hose - My insurance company recommended that I use them as a contracted vendor to source this item. When I called I spoke with a very nice representative who ASSURED me that he had spoken with my insurance company and that compression hose were covered - in fact TWO pairs were covered under my plan and even though I didn't need two pairs - he insisted. well... 1 YEAR later Im getting calls that my insurance company was not paying any part of the claim because when first submitted for payment they submitted under the wrong name (claim denied), they resubmitted 5 MONTHS later under the correct contractual party name (denied bc it was filed too late) and now my insurance company is saying compression hose are not covered under my plan - and bc of the late filing there is no longer a recording of the conversation my insurance company supposedly had with VGM Homelink... so now I am responsible for the two pairs of compression hose I would have never purchased had they not been covered by insurance. I feel taken advantage of and lied to and left in the dust - Homelink has taken zero responsibility in any possibility of an error on their side and were completely unapologetic. I guess the lesson here is get everything in writing!!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

I received the complaint from L. [redacted] today.  Ms. [redacted] did contact Homelink on 4/18/14 and the issue has been resolved,
sans-serif; color: #222222; background-color: #ffffff;">as Ms. [redacted] did pay her account in full. 
 
Ms. [redacted]' daughter, Madison, received medical equipment from Georgia Medical Equipment on 03/22/013. VGM Homelink verified the patients primary insurance 
on this date and no sceondary insurance was indicated. VGM Homelink sent the claim to the primary insurance only, and the claim was processed and the entire 
amount ($137.24) was applied to the patient's deductible. VGM Homelink sent Ms. [redacted] the invoice on 7/26/2013 showing that the claim was processed by Cigna 
and stated that $137.24 was applied to Madison's deductible and that amount is due upon receipt. Once this invoice was sent the account was sent to the billing department. 
After there was no response to the invoice for 5 months, the account was sent to Tri-State Adjustments.
 
Tri-State Adjustments did attempt to call Ms. [redacted] 6 times before they received an operator message indicating the number was changed. Also, a letter was sent to Ms. [redacted] 
on 12/05/2013 advising that the account was turned over to Tri-State Adjustments.
 
Ms. [redacted] contacted Tri-State Adjustments on 4/15/2014 and was advised that if she paid her account in full, they would remove the information from her credit file. Ms. [redacted] 
sent an email to VGM Homelink (received 4/18/2014) stating she had filed a complaint with the Revdex.com and requested we work together to resolve this issue. 
I did contact Ms. [redacted] via email and explained that we did not know of a secondary insurance, and also advised her on how to expedite payment. Ms. [redacted] did pay her account 
in full on 4/18/2014, Tri-States Adjustments has been notified, and this matter is being removed from her credit file, which could take 30-45 days.
 
I do apologize for the inconvenience to Ms. [redacted] regarding this claim; however, Homelink did follow all of our internal processes to collect payment prior to turning her account over 
to TriStates Adjustments.
Thanks and have a great day.
 
[redacted] 
[redacted]Quality Auditor, VGM Homelink
Phone- [redacted] 
Fax-[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

This letter is in response to complaint ID # [redacted], which you received on 5/26/2015 from Ms. [redacted] of Quaker City, OH.
Ms. [redacted] complaint was that Homelink is billing her for sales tax, even though the medical supplies she is receiving are tax exempt in...

Ohio. Ms. [redacted] even provided the documentation and Ohio Revised Code stating that her supplies are tax exempt. 
Homelink did receive that documentation provided by Ms. [redacted] and have not been billing her for the sales tax; however, our computer system was set up to apply sales tax to comply with federal law, and we are currently trying to adjust this to either exempt these items from sales tax (based on the specific item and specific state) or allow our Patient Care Coordinators the ability to manually over-ride the system so the sales tax is not applied when the item is exempt. 
I called Ms. [redacted] and explained that Homelink was not billing for sales tax, but currently are not able to over-ride in our system.
I apologize for the inconvenience to both Ms. [redacted] and to you, and we are working to resolve this issue, but I can assure you that Homelink will not bill anyone sales tax for an item that is tax exempt.
[redacted]
Quality Auditor, VGM Homelink
Phone: 877-470-7967
Fax: 877-889-3756