Via Medical Day Spa

Review: Myself and several other girls that I work with all purchased a groupon for laser hair removal. The groupon included 6 laser hair treatments, which after the treatments the hair should be gone from the area. After my 6 treatments, I still have more than half of the hair left. Every one of my friends has the same issue and most were refunded by their bank or credit card provider. I have since cancelled the credit card that I used for the purchase and can not get a refund in that manner.Desired Settlement: I would like a full refund of $329.

Business

Response:

To whom it may concern:

Regarding ID [redacted] purchased 6 laser hair removal treatments for $329. For some clients 6 is sufficent for some they need 8 or 10. [redacted] signed a document that states:

I understand that this procedure may, in different cases:

• Remove all hair, in some cases permanently.

• Remove only some but not all hair.

• Fail to remove any hair permanently, despite proper medical care.

Despite proper treatment some people need additional treatments. These Groupon people want more than people that pay full price. Some call Groupon and get their money returned and continue to come for treatments and I dont get paid because I dont receive notification from Groupon. It has been a nightmare.

I have enclosed a copy of the document.

Please let me know if you have any further questions.